Monthly Archives: July 2024

 Missing Microsoft 365 licenses, access to web apps and mailboxes

Description

Update: The issues with Microsoft 365 license assignments has been corrected. Please report any issues to https://help.umsl.edu

University of Missouri System Division of IT has reported an issue occurring this morning where a number of user accounts are missing Microsoft 365 licenses, which affects those users’ ability to access Microsoft 365 applications and email mailboxes. Technicians have initiated a fix and access should be restored by this afternoon.

Posted: 7/30/24 10:00 am
Last updated: 8/1/24 1:54 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Email-Fac/Staff, Email-Student

 Server Patching – Fri July 26 5:30pm – 9:30pm

Start Time: 7/26/24 5:30 pm - End Time: 7/26/24 9:30 pm

Description

ITS system administrators will apply critical security updates to Windows and Linux servers. There will be brief disruptions to:

  • Print and fax services
  • TritonApps sessions
  • SharePoint sites (with umsl.edu and umsystem.edu addresses)
  • Unix home directories
  • WWW sites
  • UMSL Blogs and other WordPress blogs
  • Library databases
  • Remote Desktop Gateway

PeopleSoft applications including MyView, MyHR, etc. will not be affected

SharePoint sites with sharepoint.com addresses will not be impacted

Primary Contact: Mike Toohey

Posted: 7/25/24 12:02 pm
Last updated: 7/30/24 9:55 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Printing, Sharepoint, UMSL Websites

 Scheduled Network Firewall Maintenance

Start Time: 7/21/24 7:00 am - End Time: 7/21/24 12:00 pm

Description

Sunday morning we will perform regular scheduled maintenance on our campus firewalls.  Although we do not expect any noticeable service outages to our networks, it is always a possibility. All work should be complete by noon on Sunday.

Primary Contact: Mark Monroe

Posted: 7/20/24 5:23 pm
Last updated: 7/30/24 9:55 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access

 help.umsl.edu is unavailable

Description

Cherwell, the system that provides our help.umsl.edu support system, is currently unavailable. Technicians are working to resolve it. More information is available at MU’s status entry: https://status.missouri.edu/incidents/b5yp8nqzp4q1

Please use phone, 314-516-6034, or in-person, 190 MSC, options to get assistance from us while Cherwell is unavailable.

 

Update at 2:40 pm on July 19, 2024:

We are still waiting on Cherwell to fix our UMSL environment (help.umsl.edu).

Update at 8:30 am on July 22, 2024:

Cherwell is available as of approximately 2 pm on Saturday, July 20, 2024.

Posted: 7/19/24 7:42 am
Last updated: 7/22/24 8:41 am
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps

 Disruption of IT services because of CrowdStrike issue

Description

Update – July 22, 2024, 8:30 am

Cherwell is available as of approximately 2 pm on Saturday, July 20, 2024. This resolves all outstanding issues caused by the CrowdStrike outage.

 

Update – July 19, 2024, 2:40 pm

UMSL’s CRM Advance environment is now available.

We are still waiting on Cherwell to fix our UMSL environment (help.umsl.edu).

 

Update – July 19, 2024, 11:30 am

Two UMSL services are impacted by this disruption: Cherwell (our help.umsl.edu environment) and CRM Advance (our Advancement customer relationship system). Each of these vendors are working to remedy the situation. Updates are available at the following sites:

Cherwell: incident page from vendor – https://status.ivanticloud.com/incidents/dkz4zgsq63wz and incident page for DoIT – https://status.missouri.edu/incidents/b5yp8nqzp4q1

CRM Advance: incident page from vendor – https://status.elluciancloud.com/

 

Early this morning, there was a disruption to computers and IT services with worldwide impact. The issues were caused by a security software product, CrowdStrike Falcon. We use a different security software at UMSL, which means we avoided the havoc being reported in the news. We are investigating our services and will communicate about any widespread issues impacting our faculty, staff, or students.

Sincerely,
David Gerstenecker
Chief Information Officer (CIO)

Posted: 7/19/24 5:20 am
Last updated: 8/7/24 9:03 am
Event type: Informational
Current status: Resolved
Service General

 Voice Mail Problems

Description

There is a problem with dialing x6600 to check voice mail from a different phone, the problem will only be resolved overnight with a server maintenance. We apologize for the inconvenience.

Posted: 7/18/24 2:04 pm
Last updated: 7/19/24 9:49 am
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 Intermittant Mitel service and Mitel Connect (softphone) outage

Description

We have recevied reports stating employees are unable to use their Mitel Connect software as a softphone.  We are working with our vendor to fix the issue.

 

Services have been restored

Posted: 7/17/24 11:11 am
Last updated: 7/17/24 4:27 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service General, Telephone Services

We are investigating an issue were Mitel Connect, our softphones, will not connect. You may see intermittant desk phone issues.

 Touhill Performing Arts Center Outage

Description

The Touhill Performing Arts Center (PAC) is experiencing an intermittent outage. We are currently investigating the issue and will provide an update.

Services have returned at 9:30 P.M. Central.

 

7/3/24 11 AM

Update:  The 2nd floor network switch is currently down.  PAC has been notified, networking is in route to diagnose the issue.

 

7/3/24 12:32PM

building switch is back up.

Posted: 7/2/24 7:43 pm
Last updated: 7/3/24 12:32 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access