Posts Categorized: Network-VPN

 Campus wide internet outage – April 9, 2025

Description

Update: 4/10/25 11:25 AM

MOREnet informed us that our second route has been repaired. UMSL once again has fully redundant routes for campus internet connectivity.

 

Update: 3:48 PM

Internet service to UMSL has been restored. MOREnet has confirmed that repairs have been completed to one of our routes – fortunately, ahead of the original estimate.

MOREnet estimates the repair to our second route will occur tomorrow, 4/10/25. This will restore redundancy to our campus connectivity.

 

Update: 3:15 PM

www.umsl.edu and https://mygateway.umsl.edu/ are now accessible from off campus

Engineers continue to work on the route to campus

 

Update: 2:15 PM

MOREnet, our Internet provider for campus, has given an estimated time for restoration (ETR). They anticipate one of our two “routes” to be restored this evening between 6 pm and midnight. This will return Internet to UMSL.

We will continue to post updates here and email meaningful updates as we learn more from MOREnet through the afternoon and this evening.

If you are off-campus or using a mobile hotspot from your phone, many UMSL resources are available to you. We have provided some direct links below.

 

 

UPDATE: 12:32 PM

Users off campus can access resources via the following links:

Email: https://outlook.office.com

Canvas: https://canvas.umsystem.edu

MyView: https://myview.umsl.edu

MyConnect: https://umsl.starfishsolutions.com/starfish-ops

MyDegree: https://mydegree.umsl.edu

 

UPDATE: 11:15AM

The North route fiber has been cut by vandalism.  The south route is still under investigation.   No estimated time of repair (ETR)

 

UPDATE: 11:00AM

MOREnet has identified the issue. Fiber was cut to the USML campus, and they are working on a repair.  https://www.more.net/solutions/connectivity/internet-connection/service-notifications/

 

ORIGINAL OUTAGE: 10:45AM

We are experiencing an outage of MOREnet, our internet provider. The campus internet, in and out, is unavailable.  Phones are still functional.   MOREnet is working to address the issue.

Posted: 4/9/25 11:03 am
Last updated: 4/10/25 11:31 am
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Access, Network-VPN, Network-Wired, Network-Wireless

 Network connectivity to UMSL data center

Description

Update – March 22, 2025, 2:30 pm

Technicians have restored connectivity to UMSL-hosted IT services. Thanks for your patience.

Update – March 22, 2025, 1:00 pm

Technicians have been working to restore connectivity to hosted services. At this time, some SharePoint sites are still unavailable.

IT services hosted on the UMSL campus are currently unreachable on- and off-campus due to a networking outage affecting the data center.  Technicians are working to restore service.

Posted: 3/22/25 8:32 am
Last updated: 3/24/25 12:17 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Network-Access, Network-VPN, Network-Wireless, Power Outage, Sharepoint, UMSL Websites

 VPN Connection Issues

Description

Users were experiencing issues connecting to VPN (tritonvpn.umsl.edu)

The issue appears to be resolved, technicians are monitoring the service.

Those attempting to remote into their workstation, can utilize the Remote Desktop Gateway:
https://www.umsl.edu/technology/networking/rdg/windows.html

 

Posted: 2/19/25 1:43 pm
Last updated: 2/20/25 9:12 am
Event type: Informational
Current status: Resolved
Service Network-VPN

 Network Access Control Upgrade – 1/12/2025 6 a.m. – 12 p.m.

Start Time: 1/12/25 6:00 am - End Time: 1/12/25 12:00 pm

Description

Update 1/12/24 1:22pm

Networking Services has completed the software updates to the Network Access Control devices. Testing has been successful and WiFI, VPN and wired connections have been tested.

 

Information Technology Services is performing necessary updates to campus networking devices on Sunday morning. We are happy to share that no outage is necessary to make these updates. In our message last week, we indicated that these updates would create an outage, which is no longer the case.

Additional details:

ITS will be upgrading the software on our Network Access Control devices on Sunday, January 12. The initial phase will begin at 12:01 am on the redundant devices, with no noticeable impact to campus.

The second phase of the upgrade will begin at 6:00am and be complete by noon. During the second phase, we expect a short 10-to-15-minute window when people connecting to WiFi, VPN, and some wired connections, might be required to wait a few minutes to fully connect.

Primary Contact: Jinming Lam

Posted: 1/10/25 3:35 pm
Last updated: 1/12/25 1:24 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-VPN, Network-Wired, Network-Wireless

 UMSL Planned Network Outage

Start Time: 10/18/24 11:59 pm - End Time: 10/19/24 11:59 am

Description

Update at October 19, 2024, 11:50 am

Happy Fall break, Tritons,

I am happy to share that our planned network outage is now complete.

Overnight, our amazing Information Technology Services (ITS) networking team successfully transitioned every building to the new and better “core network” equipment. This exciting upgrade will make it possible for us to continue transforming UMSL. I want to thank Steve Chapman, Steve Anthoney, Pollyana Appleton, Jin Lam, Shawn Murphy, and Mark Monroe for the numerous hours planning this upgrade that resulted in the successful implementation.

Sincerely,
David Gerstenecker
Chief Information Officer (CIO)

 

The UMSL Information Technology Services’ networking team will be replacing the campus’ main network core.

Our planned network outage is twelve hours from Friday, October 18, 11:59 PM (midnight) to Saturday, October 19, 11:59 AM (noon). Because of the nature of this project, many buildings on campus will experience a shorter actual outage.

Starting at midnight, there will be no network or internet access into or out of UMSL’s campus network or remote sites. As work progresses, we will bring services and buildings back online.

For people working and studying from off-campus (including by using mobile data services), many of our university IT services will still be available.

What services can you still access from off-campus during the outage?

· Email, Microsoft 365 and Microsoft Teams
· Google drives and storage
· Canvas and the apps found in Canvas
· PeopleSoft services like MyHR and MyView
· SharePoint in the cloud with a mailmissouri.sharepoint.com address
· The main www.umsl.edu website
· Mygateway.umsl.edu (with reduced functionality)
· Any cloud-based services your department uses

What services will be temporarily unavailable?

· Anything physically on UMSL’s campus wired or wireless network
· SharePoint sites that are housed in the UMSL datacenter with umsl.edu and umsystem.edu addresses
· Campus phone system
· Campus hosted web applications on https://apps.umsl.edu (e.g. Grad Portal, parking pass application, early feedback application, fee appeals app)
· Any academic or research servers housed on the UMSL campus
· Internet into or out of campus
· Campus wireless
· Remote access to campus systems or VPN

Some of the systems above will be down for just a few hours while others may be down all night. Critical infrastructure will be back online first, including the datacenter, servers, phone system, and student housing. Campus buildings and the wireless network will systematically come online as they are moved from the old core to the new core.

 

Any questions about this outage can be directed to Mark Monroe at Monroem@umsl.edu.

 

Primary Contact: Mark Monroe

Posted: 10/18/24 2:08 pm
Last updated: 10/19/24 11:54 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless

 Core Network Maintenance – Friday Oct 11, 2024 – 8PM – 10PM

Start Time: 10/11/24 8:00 pm - End Time: 10/11/24 10:00 pm

Description

UPDATE: October 11, 2024,  10:00 pm

Maintenance was completed successfully.

 

 

 

The networking team will be upgrading equipment on the main UMSL campus network. Although we do not expect any network outages during this time, it is always possible that users may notice some brief network slow downs.

Primary Contact: Steve Chapman X4063 chapmanst@umsystem.edu

Posted: 10/10/24 1:27 pm
Last updated: 10/11/24 10:51 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless, Telephone Services

 Network Mantenance MSCGN switch reboot Sunday 5/7/23 6:30am

Start Time: 5/7/23 6:30 am - End Time: 5/7/23 7:00 am

Description

ITS will need to restart the network equipment in MSC Garage North for software maintenance, should take approximately thirty minutes.

 

Reboot fixed the issue.  BG  5/8/23

Primary Contact: Bob Garrison

Posted: 5/4/23 7:02 am
Last updated: 5/8/23 5:06 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless, Telephone Services

 Network Maintenance 5/3/20 Research First floor

Start Time: 5/3/23 6:00 pm - End Time: 5/3/23 6:30 am

Description

ITS will be reloading the 1st floor Research building switch due to software maintenance, should take approximately 15 minutes.

Primary Contact: Steve Anthoney

Posted: 5/3/23 6:10 am
Last updated: 5/3/23 6:19 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless, Telephone Services

 VPN – Scheduled Maintenance – 02/15/2023 5am – 6am –

Start Time: 2/15/23 5:00 am - End Time: 2/15/23 6:00 am

Description

Networking team needs to apply an update to our VPN which might require a restart of the server.

Primary Contact: Steve Chapman x4063

Posted: 2/14/23 9:18 pm
Last updated: 2/15/23 1:30 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-VPN