Campus wide internet outage – April 9, 2025
Description
Update: 4/10/25 11:25 AM
MOREnet informed us that our second route has been repaired. UMSL once again has fully redundant routes for campus internet connectivity.
Update: 3:48 PM
Internet service to UMSL has been restored. MOREnet has confirmed that repairs have been completed to one of our routes – fortunately, ahead of the original estimate.
MOREnet estimates the repair to our second route will occur tomorrow, 4/10/25. This will restore redundancy to our campus connectivity.
Update: 3:15 PM
www.umsl.edu and https://mygateway.umsl.edu/ are now accessible from off campus
Engineers continue to work on the route to campus
Update: 2:15 PM
MOREnet, our Internet provider for campus, has given an estimated time for restoration (ETR). They anticipate one of our two “routes” to be restored this evening between 6 pm and midnight. This will return Internet to UMSL.
We will continue to post updates here and email meaningful updates as we learn more from MOREnet through the afternoon and this evening.
If you are off-campus or using a mobile hotspot from your phone, many UMSL resources are available to you. We have provided some direct links below.
UPDATE: 12:32 PM
Users off campus can access resources via the following links:
Email: https://outlook.office.com
Canvas: https://canvas.umsystem.edu
MyView: https://myview.umsl.edu
MyConnect: https://umsl.starfishsolutions.com/starfish-ops
MyDegree: https://mydegree.umsl.edu
UPDATE: 11:15AM
The North route fiber has been cut by vandalism. The south route is still under investigation. No estimated time of repair (ETR)
UPDATE: 11:00AM
MOREnet has identified the issue. Fiber was cut to the USML campus, and they are working on a repair. https://www.more.net/solutions/connectivity/internet-connection/service-notifications/
ORIGINAL OUTAGE: 10:45AM
We are experiencing an outage of MOREnet, our internet provider. The campus internet, in and out, is unavailable. Phones are still functional. MOREnet is working to address the issue.
Last updated: 4/10/25 11:31 am
Current status: Resolved
Service Internet Access, Network-Access, Network-VPN, Network-Wired, Network-Wireless