Posts Categorized: MyGateway

 UMSL Oracle Database Maintenance

Start Time: 5/24/19 5:30 pm - End Time: 5/24/19 8:30 pm

Description

There will be brief/intermittent outages of all UMSL production Oracle databases while maintenance is being performed.  Most web applications running on apps.umsl.edu, fusion.umsl.edu and coe.umsl.edu will be temporarily unavailable during the maintenance period.

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

 

Update 05/24/2019 5:50pm: Maintenance has been completed

Primary Contact: Caleb Evans

Posted: 5/22/19 7:46 am
Last updated: 5/24/19 6:00 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, MyGateway


 UMSL Oracle Database Maintenance

Start Time: 5/1/19 4:00 am - End Time: 5/1/19 7:00 am

Description

There will be brief/intermittent outages of all UMSL production Oracle databases while maintenance is being performed.  Most web applications running on apps.umsl.edu, fusion.umsl.edu and coe.umsl.edu will be temporarily unavailable during the maintenance period.

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

 

05/01/2019 7:00am: All services are fully operational

Primary Contact: Caleb Evans

Posted: 4/29/19 10:53 am
Last updated: 5/1/19 8:33 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, MyGateway


 MyView Upgrade March 22-25

Start Time: 3/22/19 5:00 pm - End Time: 3/25/19 11:59 pm

Description

UMSystem personnel will be updating the behind-the-scenes software that powers MyView.  These changes will help move us to the most current version of MyView.

MyView will be unavailable beginning 5 p.m. on Friday, March 22, while the software is being updated and will be available for use by 8 a.m. on Tuesday, March 26.

During the maintenance, web applications hosted on apps.umsl.edu as well as mygateway.umsl.edu will be unavailable.

Your experience in MyView should be unchanged after the update is complete. Other applications, such as Canvas, will remain accessible during the update process.

For questions, please reach out to the Technology Support Center at 314.516.6034 or helpdesk@umsl.edu

Primary Contact: helpdesk@umsl.edu

Posted: 3/20/19 10:53 am
Last updated: 3/26/19 7:46 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, MyGateway, MyView


 UMSL Email and Web Applications (including My Gateway)

Description

An issue was identified affecting authentication on various campus web applications.  The issue also affected campus email.  The outage began at approximately 6:30 AM this morning.  At this time all issues appear to be resolved.  The cause is being determined at this time.  Please report any further issues to the Help Desk.

Posted: 6/24/18 8:36 am
Last updated: 6/24/18 8:39 am
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, eMail-Fac/Staff, eMail-Student, MyGateway


 UMSL Oracle Database and ColdFusion Web Server Maintenance

Start Time: 5/18/18 5:30 pm - End Time: 5/18/18 8:30 pm

Description

All production UMSL Oracle databases and ColdFusion web servers will be down while the latest security patches are applied. Most web applications running on apps.umsl.edu, fusion.umsl.edu, mygateway.umsl.edu and coe.umsl.edu will be unavailable during the maintenance period.

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

5/18/2018 6:10pm: Oracle maintenance has concluded

Primary Contact: Caleb Evans

Posted: 5/16/18 12:02 pm
Last updated: 5/18/18 6:23 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, MyGateway


 MyGateway login issue

Description

There was an issue with the login service for MyGateway.  The issue has been fixed on the server but the user must close and reopen their browser to fix their current session.

Posted: 4/2/18 7:59 am
Last updated: 4/3/18 8:17 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 Turnitin via MyGateway

Description

unknown begin time until 3:00pm, 9/11/12017:  While configuring some new features for the Canvas instance of Turnitin, our vendor inadvertently disabled our license in MyGateway.  This was throwing a license error when trying to use Turnitin via MyGateway.  UMSL ITS was alerted to the problem via email over the weekend, but the issue might have started earlier.  The exact start time is not known, but services should be restored now.

 

Sorry for any inconvenience.

Posted: 9/11/17 3:29 pm
Last updated: 9/11/17 3:29 pm
Event type: Service Unavailable
Current status: Resolved
Service MyGateway


 Network issues for services hosted at UM

Description

UM’s Division of Information Technology is reporting network issues, which may affect access to hosted services such as faculty/staff email, MyGateway, MyView, etc. Technicians are investigating the problem.

Posted: 5/16/17 11:49 am
Last updated: 5/17/17 2:49 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff, MyGateway, MyView


 Intermittent MyGateway Issues

Description

March 13, 2017, 4:30a- 9:00a: Some users were seeing Status 500 error pages, slow login or parts of courses not loading.  We found a frontend web server that needed restarting.  Service should be restored now.

Posted: 3/13/17 8:59 am
Last updated: 3/13/17 8:59 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 MyGateway Outage

Description

Mar 7, 2017, 9:30a-9:45a:  Due to hardware issues at our Columbia data center, MyGateway was slow or unresponsive.  See https://status.missouri.edu/ for more details.

Posted: 3/7/17 9:59 am
Last updated: 3/7/17 9:59 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway