Posts Categorized: MyGateway

 Network issues for services hosted at UM

Description

UM’s Division of Information Technology is reporting network issues, which may affect access to hosted services such as faculty/staff email, MyGateway, MyView, etc. Technicians are investigating the problem.

Posted: 5/16/17 11:49 am
Last updated: 5/17/17 2:49 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff, MyGateway, MyView


 Intermittent MyGateway Issues

Description

March 13, 2017, 4:30a- 9:00a: Some users were seeing Status 500 error pages, slow login or parts of courses not loading.  We found a frontend web server that needed restarting.  Service should be restored now.

Posted: 3/13/17 8:59 am
Last updated: 3/13/17 8:59 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 MyGateway Outage

Description

Mar 7, 2017, 9:30a-9:45a:  Due to hardware issues at our Columbia data center, MyGateway was slow or unresponsive.  See https://status.missouri.edu/ for more details.

Posted: 3/7/17 9:59 am
Last updated: 3/7/17 9:59 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 SSO Server Connection Issues

Description

From 6:27pm to 7:36pm sso.umsl.edu experienced issues connecting to external databases. This may have prevented some users from logging into MyGateway. This issue also affected the SSO ID Lookup and SSO Change Your Password services.

The affected services have been restarted. MyGateway logins and SSO lookups/password changes are working again.

Posted: 3/1/17 7:44 pm
Last updated: 3/1/17 7:44 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 Canvas and MyGateway Services affected by Amazon outage

Description

Feb 28, 2017, noon to 4pm:  Due to the Amazon hosting outage, all of Canvas and some of the third-party services within MyGateway were unavailable for about 4 hours.  Amazon started to stabilize at 4pm but some services in Canvas, like uploading assignments and sending of notifications were slow or intermittent until about 8pm.  Some of the third-party services affected in MyGateway included Learning Objects wikis/blogs and most of the textbook publishers’ sites.  All services should be fully functional at this time.

Posted: 3/1/17 8:40 am
Last updated: 3/1/17 8:40 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas, MyGateway


 MyGateway Node Down

Description

4pm, Saturday, Feb 11, 2017 to 4am, Sunday, Feb 12 – Users reported and logs confirm that one of the four MyGateway nodes was not accepting web traffic last Saturday evening.  This would have affected about one quarter of our users and kept them from accessing the site unless they changed their Internet address (moved to another network).  From the logs it looks like the site was compromised in a way that prevented automatic fail-over from taking the bad node offline.  Therefore, users attached to that node continued to be blocked until the node performed a scheduled nightly restart at 4am.  We are investigating how to improve the automated fail-over in the future.

Posted: 2/13/17 3:37 pm
Last updated: 2/13/17 3:37 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 MyGateway Connectivity Issues

Description

7:30pm — Disk issues seem to be stable now.  Columbia ITS is working with the hardware vendor to determine the root cause.  MyGateway is now fully functional.

 

5:15pm — Backend disk storage in Columbia is experiencing issues that is causing service unavailable for some MyGateway nodes.  Columbia ITS is currently working on the problem.  MyGateway appears to be stable at this time but we are keeping an eye on it.  If you cannot connect now, please try again a little later as it is an intermittent issue.

Sorry for the inconvenience.

Posted: 1/26/17 5:42 pm
Last updated: 1/26/17 7:30 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 Canvas Enrollments Temporarily Disabled

Description

8:45a – A bug in our data load scripts have disabled some course enrollments in Canvas.  This mostly affects instructors seeing their courses for Spring 2017 but may affect some students as well.  We are working on running in a known good data set from Monday and then correcting the bug.

4:42p – Data in Canvas has been corrected.  Enrollments should be back to normal.  The bug in our data load scripts has been repairerd.  ITS staff are monitoring the scripts for further issues.  Please contact the FRC or TSC if you are still missing any course in Canvas.

Posted: 1/11/17 8:45 am
Last updated: 1/11/17 4:45 pm
Event type: Informational
Current status: Resolved
Service MyGateway


 MyGateway Outage November

Start Time: 11/20/16 12:00 am - End Time: 11/20/16 6:00 am

Description

MyGateway will be undergoing maintenance 11/20/15 between 12:00 A.M. and 7 A.M. Sunday.  MyGateway will be unavailable during this time.

Primary Contact: Tony Elder

Posted: 11/16/16 3:03 pm
Last updated: 1/11/17 4:46 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service MyGateway


 Intermittent MyGateway Connectivity Due To Columbia Internet Outage

Description

8:30p – 10:00p :  Columbia campus, which hosts our servers, experienced an Internet outage that also affected the connection to MyGateway.  Connectivity was up and down throughout the period.  Outage message from Columbia indicates it should be stable now but they continue to troubleshoot the root cause.

Posted: 10/5/16 10:16 pm
Last updated: 10/5/16 10:16 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway