Posts Categorized: MyGateway

 UMSL Email and Web Applications (including My Gateway)

Description

An issue was identified affecting authentication on various campus web applications.  The issue also affected campus email.  The outage began at approximately 6:30 AM this morning.  At this time all issues appear to be resolved.  The cause is being determined at this time.  Please report any further issues to the Help Desk.

Posted: 6/24/18 8:36 am
Last updated: 6/24/18 8:39 am
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, eMail-Fac/Staff, eMail-Student, MyGateway


 UMSL Oracle Database and ColdFusion Web Server Maintenance

Start Time: 5/18/18 5:30 pm - End Time: 5/18/18 8:30 pm

Description

All production UMSL Oracle databases and ColdFusion web servers will be down while the latest security patches are applied. Most web applications running on apps.umsl.edu, fusion.umsl.edu, mygateway.umsl.edu and coe.umsl.edu will be unavailable during the maintenance period.

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

5/18/2018 6:10pm: Oracle maintenance has concluded

Primary Contact: Caleb Evans

Posted: 5/16/18 12:02 pm
Last updated: 5/18/18 6:23 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, MyGateway


 MyGateway login issue

Description

There was an issue with the login service for MyGateway.  The issue has been fixed on the server but the user must close and reopen their browser to fix their current session.

Posted: 4/2/18 7:59 am
Last updated: 4/3/18 8:17 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 Turnitin via MyGateway

Description

unknown begin time until 3:00pm, 9/11/12017:  While configuring some new features for the Canvas instance of Turnitin, our vendor inadvertently disabled our license in MyGateway.  This was throwing a license error when trying to use Turnitin via MyGateway.  UMSL ITS was alerted to the problem via email over the weekend, but the issue might have started earlier.  The exact start time is not known, but services should be restored now.

 

Sorry for any inconvenience.

Posted: 9/11/17 3:29 pm
Last updated: 9/11/17 3:29 pm
Event type: Service Unavailable
Current status: Resolved
Service MyGateway


 Network issues for services hosted at UM

Description

UM’s Division of Information Technology is reporting network issues, which may affect access to hosted services such as faculty/staff email, MyGateway, MyView, etc. Technicians are investigating the problem.

Posted: 5/16/17 11:49 am
Last updated: 5/17/17 2:49 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff, MyGateway, MyView


 Intermittent MyGateway Issues

Description

March 13, 2017, 4:30a- 9:00a: Some users were seeing Status 500 error pages, slow login or parts of courses not loading.  We found a frontend web server that needed restarting.  Service should be restored now.

Posted: 3/13/17 8:59 am
Last updated: 3/13/17 8:59 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 MyGateway Outage

Description

Mar 7, 2017, 9:30a-9:45a:  Due to hardware issues at our Columbia data center, MyGateway was slow or unresponsive.  See https://status.missouri.edu/ for more details.

Posted: 3/7/17 9:59 am
Last updated: 3/7/17 9:59 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 SSO Server Connection Issues

Description

From 6:27pm to 7:36pm sso.umsl.edu experienced issues connecting to external databases. This may have prevented some users from logging into MyGateway. This issue also affected the SSO ID Lookup and SSO Change Your Password services.

The affected services have been restarted. MyGateway logins and SSO lookups/password changes are working again.

Posted: 3/1/17 7:44 pm
Last updated: 3/1/17 7:44 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 Canvas and MyGateway Services affected by Amazon outage

Description

Feb 28, 2017, noon to 4pm:  Due to the Amazon hosting outage, all of Canvas and some of the third-party services within MyGateway were unavailable for about 4 hours.  Amazon started to stabilize at 4pm but some services in Canvas, like uploading assignments and sending of notifications were slow or intermittent until about 8pm.  Some of the third-party services affected in MyGateway included Learning Objects wikis/blogs and most of the textbook publishers’ sites.  All services should be fully functional at this time.

Posted: 3/1/17 8:40 am
Last updated: 3/1/17 8:40 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas, MyGateway


 MyGateway Node Down

Description

4pm, Saturday, Feb 11, 2017 to 4am, Sunday, Feb 12 – Users reported and logs confirm that one of the four MyGateway nodes was not accepting web traffic last Saturday evening.  This would have affected about one quarter of our users and kept them from accessing the site unless they changed their Internet address (moved to another network).  From the logs it looks like the site was compromised in a way that prevented automatic fail-over from taking the bad node offline.  Therefore, users attached to that node continued to be blocked until the node performed a scheduled nightly restart at 4am.  We are investigating how to improve the automated fail-over in the future.

Posted: 2/13/17 3:37 pm
Last updated: 2/13/17 3:37 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway