Posts Categorized: Network-Wired

 Network Maintenance – Oak Resident Hall (ORH) – March 24, 2025 7:00 AM – 5:00 PM –

Description

 

UPDATE: 3/24/2025 12:30

All floors are completed.    Thanks for you patience

 

UPDATE:3/24/2025 10:45 

4th, 5th, and 6th are complete

 

UPDATE: 3/24/2025 10:30 AM

1st floor is completed.

 

NOTICE: 

The networking team is excited to announce an extensive upgrade of the entire network infrastructure in Oak Hall. This transformation aims to elevate your connectivity experience to new heights. As we embark on this modernization journey, please be aware that you may experience a brief interruption in your wired connection. This temporary disconnection is essential as we carefully transition users to our cutting-edge equipment, ensuring a smoother and faster internet experience in the future.

 

Additionally, the wireless network will undergo a crucial reboot during this upgrade process. You can expect this to take about five minutes, during which access to our wireless signal will be temporarily unavailable. We understand that this may cause some inconvenience, and we sincerely appreciate your patience and understanding as we strive to enhance the technological framework of Oak Hall. Thank you for your support during this important upgrade!

Posted: 3/20/25 2:51 pm
Last updated: 3/24/25 4:39 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless

 Computer Education & Training Center – Network Outage – February 24, 2025,10:30 AM –

Description

FEBRUARY 24, 2025, 12:15 pm

Power has been restored to the facility and all network services have been verified by on-site contacts.

 

FEBRUARY 24, 2025, 10:45 am

It was determined that there is a power outage in the building. An electrician has been dispatched.

 

FEBRUARY 24, 2025, 10:30 am

The network team is investigating a network outage at CETC. All network and telephone services are affected.

Posted: 2/25/25 11:06 am
Last updated: 2/25/25 12:16 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Networking partial equipment failure at Kathy Weinman Center.

Start Time: 1/15/25 12:00 pm - End Time: 1/15/25 2:30 pm

Description

A failure in one of the networking equipment pieces at Kathy Weinman Center cause a few phone and ethernet connection failures at the moment. Networking is working on replacing the failed equipment to fix the issue.

Primary Contact: Jin Lam

Posted: 1/15/25 1:50 pm
Last updated: 1/15/25 2:40 pm
Event type: Unscheduled Maintenance
Current status: Resolved
Service Network-Wired, Telephone Services

 Network Access Control Upgrade – 1/12/2025 6 a.m. – 12 p.m.

Start Time: 1/12/25 6:00 am - End Time: 1/12/25 12:00 pm

Description

Update 1/12/24 1:22pm

Networking Services has completed the software updates to the Network Access Control devices. Testing has been successful and WiFI, VPN and wired connections have been tested.

 

Information Technology Services is performing necessary updates to campus networking devices on Sunday morning. We are happy to share that no outage is necessary to make these updates. In our message last week, we indicated that these updates would create an outage, which is no longer the case.

Additional details:

ITS will be upgrading the software on our Network Access Control devices on Sunday, January 12. The initial phase will begin at 12:01 am on the redundant devices, with no noticeable impact to campus.

The second phase of the upgrade will begin at 6:00am and be complete by noon. During the second phase, we expect a short 10-to-15-minute window when people connecting to WiFi, VPN, and some wired connections, might be required to wait a few minutes to fully connect.

Primary Contact: Jinming Lam

Posted: 1/10/25 3:35 pm
Last updated: 1/12/25 1:24 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-VPN, Network-Wired, Network-Wireless

 Computer Education & Training Center – Network Outage – December 15, 2024,10:00 AM –

Description

UPDATE: December 16, 2024 11:30 am

The device was replaced, and the network was restored.

UPDATE: December 16, 2024 7:45 am

We have identified the failed device and will replace it soon.

UPDATE: December 16, 2024, 7:00 am

After gaining access to the building, we discovered that the network switch had failed. We are working on getting it replaced. At this moment, there is no estimated time of repair.

 

Decmeber 15, 2024, 10:00 am

The network team is investigating a network outage at CETC. All network and telephone services are affected.

Posted: 12/15/24 10:57 am
Last updated: 12/19/24 9:53 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-File Shares, Network-Wired, Network-Wireless, Telephone Services

 South Route Network Fiber Down

Description

One of our two internet connections are down due to a fiber cut in the central west end. Technicians are working to repair it. We are not currently experiencing an outage but we are monitoring.

Posted: 12/9/24 12:29 pm
Last updated: 12/10/24 7:56 am
Event type: Informational
Current status: Resolved
Service Network-Wired

 Network Outage – Lab and Classrooms – October 21, 2024 – 10 am

Description

UPDATE – October 21, 2024 12:15

The outage has been resolved.  The database has been restored and verified.

 

UPDATE – October 21, 2024 12pm 

90 % of the database has been restored.

 

 

UPDATE – October 21, 2024  11:35am

The issue has been identified as a problem with our access control database. We are currently working to restore the database.

 

 

 

Networking is investigating reports that labs and classrooms are not functioning correctly.

Posted: 10/21/24 10:22 am
Last updated: 10/21/24 12:20 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired

 UMSL Planned Network Outage

Start Time: 10/18/24 11:59 pm - End Time: 10/19/24 11:59 am

Description

Update at October 19, 2024, 11:50 am

Happy Fall break, Tritons,

I am happy to share that our planned network outage is now complete.

Overnight, our amazing Information Technology Services (ITS) networking team successfully transitioned every building to the new and better “core network” equipment. This exciting upgrade will make it possible for us to continue transforming UMSL. I want to thank Steve Chapman, Steve Anthoney, Pollyana Appleton, Jin Lam, Shawn Murphy, and Mark Monroe for the numerous hours planning this upgrade that resulted in the successful implementation.

Sincerely,
David Gerstenecker
Chief Information Officer (CIO)

 

The UMSL Information Technology Services’ networking team will be replacing the campus’ main network core.

Our planned network outage is twelve hours from Friday, October 18, 11:59 PM (midnight) to Saturday, October 19, 11:59 AM (noon). Because of the nature of this project, many buildings on campus will experience a shorter actual outage.

Starting at midnight, there will be no network or internet access into or out of UMSL’s campus network or remote sites. As work progresses, we will bring services and buildings back online.

For people working and studying from off-campus (including by using mobile data services), many of our university IT services will still be available.

What services can you still access from off-campus during the outage?

· Email, Microsoft 365 and Microsoft Teams
· Google drives and storage
· Canvas and the apps found in Canvas
· PeopleSoft services like MyHR and MyView
· SharePoint in the cloud with a mailmissouri.sharepoint.com address
· The main www.umsl.edu website
· Mygateway.umsl.edu (with reduced functionality)
· Any cloud-based services your department uses

What services will be temporarily unavailable?

· Anything physically on UMSL’s campus wired or wireless network
· SharePoint sites that are housed in the UMSL datacenter with umsl.edu and umsystem.edu addresses
· Campus phone system
· Campus hosted web applications on https://apps.umsl.edu (e.g. Grad Portal, parking pass application, early feedback application, fee appeals app)
· Any academic or research servers housed on the UMSL campus
· Internet into or out of campus
· Campus wireless
· Remote access to campus systems or VPN

Some of the systems above will be down for just a few hours while others may be down all night. Critical infrastructure will be back online first, including the datacenter, servers, phone system, and student housing. Campus buildings and the wireless network will systematically come online as they are moved from the old core to the new core.

 

Any questions about this outage can be directed to Mark Monroe at Monroem@umsl.edu.

 

Primary Contact: Mark Monroe

Posted: 10/18/24 2:08 pm
Last updated: 10/19/24 11:54 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless