Posts Categorized: Network-Wired

 Maintenance – Cisco Identity Services Engine (ISE) Patching – 6/18/2026 10 PM

Start Time: 6/18/26 10:00 pm - End Time: 6/18/26 12:05 am

Description

Network Services will apply a software patch to the Cisco Identity Services Engine (ISE) to address a known memory leak.

Expected Impact:
No disruption to campus network access is anticipated during this maintenance. However, ISE is a critical authentication and authorization platform that controls access to network resources, including wireless connectivity, internet access, and other network services. While no outage is expected, there is a small risk that authentication services could be temporarily affected during the maintenance window.

Affected Services:

  • Wireless Network Authentication
  • Wired Network Authentication (802.1X/MAB)
  • Guest Network Access
  • Network Resource Authorization
  • Internet Access Authentication Services

Primary Contact: Steve Chapman X4063 chapmanst@umsystem.edu

Posted: 6/18/26 11:49 am
Last updated: 6/19/26 12:12 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless

 Fine Arts Building is being affected by Ameren’s power outages in the area, June 11th 3pm

Description

Update: 6/11/26 5pm Power has been restored by Ameren and Internet and Phone services is back for Fine Arts Building

 

There is a power disruption on campus due to Ameren causing network and telephone problems, facilities is monitoring the situation.

Posted: 6/11/26 3:32 pm
Last updated: 6/11/26 7:00 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 The Network is Down at the West County/Flushing Meadows location – Resolved

Description

The issue with the network at the West County/Flushing Meadows location has been resolved.

……………………………………………………………………………………………………………………………………….

The network at our West County/Flushing Meadows location is currently down. This affects all computer networking and telephone service in that location.

Please Visit Status.umsl.edu for future updates on this issue.

Posted: 1/19/26 8:19 pm
Last updated: 1/23/26 10:19 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Network Outage – Patient Care Center (PCC) – July 29, 2025 – 9:30 am

Description

July 29, 2025 3:30

Power has been restored at this time.

 

JULY 29, 2025 – 9:30 AM – INITIAL REPORT:

Facilities has shut down power to the building and turned off the generator to repair a power issue.  There is no ETR (est. time of repair).

 

 

Posted: 7/29/25 9:46 am
Last updated: 7/29/25 8:54 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Scheduled Campus Firewall Maintenance

Description

On Sunday July 20th from 7:00 AM to 11:00 AM we will be performing general software maintenance on our campus firewalls.  We do not expect any noticeable network outages during this time but it is always a possibility when updating systems. For questions or updates please email Mark Monroe, monroem@umsl.edu

Posted: 7/16/25 3:39 pm
Last updated: 8/29/25 2:41 pm
Event type: Informational
Current status: Resolved
Service Network-Wired

 Woods Hall Network Upgrade – Sunday June 22

Start Time: 6/22/25 7:00 am - End Time: 6/22/25 12:00 pm

Description

 

Update 12:30pm 6/22/25

The upgrade is taking longer than anticipated. The majority of users should have connectivity now. The upgrade is estimated to be complete by 2:00pm 6/22/25.

 

 

Information Technology Services (ITS) is upgrading the Woods Hall network switch on Sunday, June 22. The upgrade is scheduled from 7:00 am to noon.

 

During this upgrade:

  • Computers and phones in Woods Hall will not be able to connect to the network (both wired and WiFi will be unavailable)
  • University phones in Woods Hall will not be able to make or receive phone calls.

This switch upgrade strengthens the resiliency of our UMSL network in Woods Hall and reflects our commitment to modernizing campus infrastructure.

 

Updates will be provided at https://status.umsl.edu

Primary Contact: Chris Scheetz

Posted: 6/18/25 10:58 am
Last updated: 6/22/25 4:40 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless

 Network Maintenance – Sunday 4/27/2025 – 8:00 AM

Start Time: 4/27/25 8:00 am - End Time: 4/27/25 10:00 pm

Description

 

The Networking team will upgrade the power supplies on our core network equipment. All devices are power redundant, so there should be no impact on our end users.

 

Primary Contact: Steve Chapman X4063 chapmanst@umsystem.edu

Posted: 4/23/25 5:07 pm
Last updated: 4/27/25 2:25 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless

 Campus wide internet outage – April 9, 2025

Description

Update: 4/10/25 11:25 AM

MOREnet informed us that our second route has been repaired. UMSL once again has fully redundant routes for campus internet connectivity.

 

Update: 3:48 PM

Internet service to UMSL has been restored. MOREnet has confirmed that repairs have been completed to one of our routes – fortunately, ahead of the original estimate.

MOREnet estimates the repair to our second route will occur tomorrow, 4/10/25. This will restore redundancy to our campus connectivity.

 

Update: 3:15 PM

www.umsl.edu and https://mygateway.umsl.edu/ are now accessible from off campus

Engineers continue to work on the route to campus

 

Update: 2:15 PM

MOREnet, our Internet provider for campus, has given an estimated time for restoration (ETR). They anticipate one of our two “routes” to be restored this evening between 6 pm and midnight. This will return Internet to UMSL.

We will continue to post updates here and email meaningful updates as we learn more from MOREnet through the afternoon and this evening.

If you are off-campus or using a mobile hotspot from your phone, many UMSL resources are available to you. We have provided some direct links below.

 

 

UPDATE: 12:32 PM

Users off campus can access resources via the following links:

Email: https://outlook.office.com

Canvas: https://canvas.umsystem.edu

MyView: https://myview.umsl.edu

MyConnect: https://umsl.starfishsolutions.com/starfish-ops

MyDegree: https://mydegree.umsl.edu

 

UPDATE: 11:15AM

The North route fiber has been cut by vandalism.  The south route is still under investigation.   No estimated time of repair (ETR)

 

UPDATE: 11:00AM

MOREnet has identified the issue. Fiber was cut to the USML campus, and they are working on a repair.  https://www.more.net/solutions/connectivity/internet-connection/service-notifications/

 

ORIGINAL OUTAGE: 10:45AM

We are experiencing an outage of MOREnet, our internet provider. The campus internet, in and out, is unavailable.  Phones are still functional.   MOREnet is working to address the issue.

Posted: 4/9/25 11:03 am
Last updated: 4/10/25 11:31 am
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Access, Network-VPN, Network-Wired, Network-Wireless

 Network Maintenance – Oak Resident Hall (ORH) – March 24, 2025 7:00 AM – 5:00 PM –

Description

 

UPDATE: 3/24/2025 12:30

All floors are completed.    Thanks for you patience

 

UPDATE:3/24/2025 10:45 

4th, 5th, and 6th are complete

 

UPDATE: 3/24/2025 10:30 AM

1st floor is completed.

 

NOTICE: 

The networking team is excited to announce an extensive upgrade of the entire network infrastructure in Oak Hall. This transformation aims to elevate your connectivity experience to new heights. As we embark on this modernization journey, please be aware that you may experience a brief interruption in your wired connection. This temporary disconnection is essential as we carefully transition users to our cutting-edge equipment, ensuring a smoother and faster internet experience in the future.

 

Additionally, the wireless network will undergo a crucial reboot during this upgrade process. You can expect this to take about five minutes, during which access to our wireless signal will be temporarily unavailable. We understand that this may cause some inconvenience, and we sincerely appreciate your patience and understanding as we strive to enhance the technological framework of Oak Hall. Thank you for your support during this important upgrade!

Posted: 3/20/25 2:51 pm
Last updated: 3/24/25 4:39 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless