Microsoft Office Application Shortcut issues

Description

Some Users are unable to utilize the Microsoft Office Application shortcuts on the Start menu and taskbar.

It’s impacting M365, Internet browsers, and possibly a few other applications.

This a widespread issue that Microsoft is aware of.

Users can still get to applications by going to their C Drive C:Program FilesMicrosoft OfficerootOffice16

 Adobe Sign In Issue

Description

Adobe has restored services.

Adobe is currently experiencing an outage that is affecting the ability to sign in to the applications. We will keep an eye on their status page and update as needed.

 TritonApps services

Description

Issues have been reported of problems related to the TritonApps remote applications services.  Users can log in successfully, but do not see any applications listed.  This appears to be unrelated to the UM account migration project.  ITS staff are working to resolve the issue and will update when more information is available.

Update: This issue is now resolved.

 Fax Services outage

Description

Network fax services are experiencing problems.  Users will not be able to fax using the Network Fax system at this time.  ITS is working on the issue and will update when services are restored.

Update: Fax services should now be available.  Previous attempts to send faxes were queued, but may not complete successfully.  Please resend any important faxes.

 Datacenter Storage Hardware Maintenance

Description

Repairs will be completed on one of the datacenter storage arrays.  No downtime or associated outages in IT services are anticipated, however there is always some risk when performing this type of work.

Primary Contact: remierm@umsl.edu

 Scheduled ITS database maintenance

Description

The following services and applications will experience intermittent outages while required maintenance is performed:

• SharePoint
• Printing (Pharos)
• MSCEvents
• PrintShop
• TicketTrak
• CyberSecurity CS class VDI environment

Primary Contact: Mike Bate

 Fax and Scan to Email issues

Description

Reports are coming in that outgoing fax and Scan to Email messages are being delayed.  We are investigating and will update when more information is available.  We apologize for any inconvenience caused.

Update:  This issue has been resolved.

 Service Restoration Update

Description

SharePoint is operational with the workarounds on the landing page. We expect to restore full functionality for this application soon.

Telephones – ITS continues to work with our vendor to restore voicemail and Mitel application functionality.

ITS is also working on several other services in various states of restoration. If you have a service that is non-functional please let your IPRM know so they can bring the issue back to us.

UPDATE – 2/26 3:30pm – ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page and Telephone voice mail and the Mitel connection application. We are working with our vendor support organizations to assist us in getting these issues resolved.

UPDATE – 2/27 5:00pm – ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page and the Telephone Mitel Connection application. Voice mail has been restored however our vendor has told us it may take up to 48 hours to synchronize for all users.

UPDATE – 3/1 9:45am

ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page. The telephone Mitel Connect application is now working.

If you are experiencing problems, please contact the Technology Support Center or go to http://help.umsl.edu and put in a ticket.

UPDATE 3/6 5:00pm – The SharePoint landing page is now working. ITS believes all user facing services have been restored.

If you are experiencing problems, please contact the Technology Support Center or go to http://help.umsl.edu and put in a ticket.

 UMSL Data Center Power Outage Update

Description

ITS continues to work on restoring services to the campus. The following is the status of major services we are working on:

• Printing and Faxing – we are working with the vendor this morning and hope to have printing available this afternoon.
• Sharepoint – we are working to restore full functionality of the application and expect to have this operational by this afternoon
• Telephone Services – ITS is working with multiple vendors and we expect to have this operational around lunch time today

 UMSL Data Center Power Outage Update

Description

ITS is continuing to restore services and applications after the data center power outage. The following is the status of major services not yet restored:

• Printing and Faxing – We are hoping to restore this service on Tuesday
• SharePoint – We are hoping to have this service restored Monday night
• Telephone call groups and voice mail – We are working with the vendor to repair, and hope to have service restored on Tuesday

ITS staff are also working to restore other services not on the list above.

Update 2/19 9:15am:

– SharePoint services have been restored. The landing page will look a little different but users should be able to click the link to their sites for access.

 – ITS is working with multiple vendors to restore telephone services

 – ITS is working on restorations of Print and Fax services