Adobe Cloud Storage

Description

Update Friday June 28th: Adobe has completed the current round of account migrations. If your unable to access Adobe software and services, please contact the Help Desk at https://help.umsl.edu or 314-516-6034

Update Monday June 10th. We are still working with Adobe technicians to resolve the Adobe Cloud storage issues. At this time it appears the issues will take longer than Adobe anticipated. ITS will continue to provide updates, as they are available. If your course or work is impacted by these issues you reach out at https://help.umsl.edu.

Adobe recently made enhancements to their Adobe Creative Cloud storage. Unfortunately, these changes have resulted in UMSL accounts losing access to files stored in Adobe Cloud. The UM System campuses are working with Adobe engineers to resolve this issue as quickly as possible and expect the issue to be resolved by Monday, June 10, 2024. When logging in with ssoid@umsystem.edu, people might be asked to choose a profile and should select “UMS – University of Missouri – St. Louis”. ITS will follow up with the status of this issue.

 Users Might Experience Issues with Microsoft Teams

Description

Users may experience multiple issues with their Microsoft Teams.

Affected scenarios include, but aren’t limited to:

– Users performing a cold boot may not be able to log into teams and will see a “oops” page.

– Users logging in or unlocking their devices after some time may see missing messages.

– Users may experience slow loading of messages and images.

 Campus Database Applications

Description

One of the campus database hosts has a storage issue that need to be addressed.  This may result in outages for the associated campus applications.  Among the affected applications:

• MicroMain
• Print Shop
• SimpleK
• TicketTrak
• EdFi

Primary Contact: batem@umsl.edu

 Microsoft Office Application Shortcut issues

Description

Some Users are unable to utilize the Microsoft Office Application shortcuts on the Start menu and taskbar.

It’s impacting M365, Internet browsers, and possibly a few other applications.

This a widespread issue that Microsoft is aware of.

Users can still get to applications by going to their C Drive C:Program FilesMicrosoft OfficerootOffice16

 Adobe Sign In Issue

Description

Adobe has restored services.

Adobe is currently experiencing an outage that is affecting the ability to sign in to the applications. We will keep an eye on their status page and update as needed.

 TritonApps services

Description

Issues have been reported of problems related to the TritonApps remote applications services.  Users can log in successfully, but do not see any applications listed.  This appears to be unrelated to the UM account migration project.  ITS staff are working to resolve the issue and will update when more information is available.

Update: This issue is now resolved.

 Fax Services outage

Description

Network fax services are experiencing problems.  Users will not be able to fax using the Network Fax system at this time.  ITS is working on the issue and will update when services are restored.

Update: Fax services should now be available.  Previous attempts to send faxes were queued, but may not complete successfully.  Please resend any important faxes.

 Datacenter Storage Hardware Maintenance

Description

Repairs will be completed on one of the datacenter storage arrays.  No downtime or associated outages in IT services are anticipated, however there is always some risk when performing this type of work.

Primary Contact: remierm@umsl.edu

 Scheduled ITS database maintenance

Description

The following services and applications will experience intermittent outages while required maintenance is performed:

• SharePoint
• Printing (Pharos)
• MSCEvents
• PrintShop
• TicketTrak
• CyberSecurity CS class VDI environment

Primary Contact: Mike Bate

 Fax and Scan to Email issues

Description

Reports are coming in that outgoing fax and Scan to Email messages are being delayed.  We are investigating and will update when more information is available.  We apologize for any inconvenience caused.

Update:  This issue has been resolved.