Posts Categorized: Other

 Datacenter Storage Hardware Maintenance

Start Time: 3/15/19 5:30 pm - End Time: 3/15/19 6:00 pm

Description

Repairs will be completed on one of the datacenter storage arrays.  No downtime or associated outages in IT services are anticipated, however there is always some risk when performing this type of work.

Primary Contact: remierm@umsl.edu

Posted: 3/12/19 3:00 pm
Last updated: 3/12/19 3:00 pm
Event type: Scheduled Maintenance
Current status: Active
Service Other


 Scheduled ITS database maintenance

Start Time: 3/8/19 5:30 pm - End Time: 3/8/19 8:00 pm

Description

The following services and applications will experience intermittent outages while required maintenance is performed:

  • SharePoint
  • Printing (Pharos)
  • MSCEvents
  • PrintShop
  • TicketTrak
  • CyberSecurity CS class VDI environment

 

Primary Contact: Mike Bate

Posted: 3/8/19 4:19 pm
Last updated: 3/12/19 3:26 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Other


 Fax and Scan to Email issues

Description

Reports are coming in that outgoing fax and Scan to Email messages are being delayed.  We are investigating and will update when more information is available.  We apologize for any inconvenience caused.

Update:  This issue has been resolved.

Posted: 2/28/19 11:56 am
Last updated: 3/1/19 9:44 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Other


 Service Restoration Update

Description

SharePoint is operational with the workarounds on the landing page. We expect to restore full functionality for this application soon.

Telephones – ITS continues to work with our vendor to restore voicemail and Mitel application functionality.

ITS is also working on several other services in various states of restoration. If you have a service that is non-functional please let your IPRM know so they can bring the issue back to us.

UPDATE – 2/26 3:30pm – ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page and Telephone voice mail and the Mitel connection application. We are working with our vendor support organizations to assist us in getting these issues resolved.

UPDATE – 2/27 5:00pm – ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page and the Telephone Mitel Connection application. Voice mail has been restored however our vendor has told us it may take up to 48 hours to synchronize for all users.

UPDATE – 3/1 9:45am

ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page. The telephone Mitel Connect application is now working.

If you are experiencing problems, please contact the Technology Support Center or go to http://help.umsl.edu and put in a ticket.

UPDATE 3/6 5:00pm – The SharePoint landing page is now working. ITS believes all user facing services have been restored.

If you are experiencing problems, please contact the Technology Support Center or go to http://help.umsl.edu and put in a ticket.

Posted: 2/22/19 10:49 am
Last updated: 3/12/19 3:11 pm
Event type: Service Unavailable
Current status: Resolved
Service Other


 UMSL Data Center Power Outage Update

Description

ITS continues to work on restoring services to the campus. The following is the status of major services we are working on:

  • Printing and Faxing – we are working with the vendor this morning and hope to have printing available this afternoon.
  • Sharepoint – we are working to restore full functionality of the application and expect to have this operational by this afternoon
  • Telephone Services – ITS is working with multiple vendors and we expect to have this operational around lunch time today

ITS staff are also working to restore other services not on the list above.Thank you for your patience as we work to restore these services to the campus.

UPDATE – 2/20 2:00pm – ITS continues to work on restoring services to the campus.

  • Printing services are back online. Direct Printing, Secure Release and Mobile Print services are functioning normally.
  • SharePoint – Users can access their sites, service details will be visible on the main landing page for document management until we are able to fully restore the service. We are working with Microsoft this afternoon to restore all search functionality.
  • Telephone  – phone call groups and voice mail has been restored, but there are issues logging into the Mitel connect application that are being addressed.

ITS is also working on several other services in various states of restoration. If you have a service that is non-functional please let your IPRM know so they can bring the issue back to us.

___________________________________________________________________________________________________

UPDATE – 2/20 09:00pm – ITS continues to work on restoring services to the campus.

Fax Services have been restored. We continue to work with Microsoft to complete the Sharepoint functionality and with Mitel for restoring additional functionality.

UPDATE – 2/26 3:30pm – ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page and Telephone voice mail and the Mitel connection application. We are working with our vendor support organizations to assist us in getting these issues resolved.

Posted: 2/20/19 8:58 am
Last updated: 3/12/19 3:10 pm
Event type: Service Unavailable
Current status: Resolved
Service Other


 UMSL Data Center Power Outage Update

Description

ITS is continuing to restore services and applications after the data center power outage. The following is the status of major services not yet restored:

  • Printing and Faxing – We are hoping to restore this service on Tuesday
  • SharePoint – We are hoping to have this service restored Monday night
  • Telephone call groups and voice mail – We are working with the vendor to repair, and hope to have service restored on Tuesday

ITS staff are also working to restore other services not on the list above.

Update 2/19 9:15am:

– SharePoint services have been restored. The landing page will look a little different but users should be able to click the link to their sites for access.

 – ITS is working with multiple vendors to restore telephone services

 – ITS is working on restorations of Print and Fax services

Posted: 2/18/19 5:52 pm
Last updated: 3/12/19 3:10 pm
Event type: Service Unavailable
Current status: Resolved
Service Other


 UMSL Data Center Power Outage UPDATE 2/17/19 10 pm

Description

ITS is continuing to restore services and applications after the data center power outage. The following is the status of major services:

  • Web Applications – Databases are being restored and we are hopeful that WebApps will be available on Monday
  • Printing and Faxing – Unavailable
  • SharePoint – Databases are being restored and the application should be available on Monday
  • Telephone call groups and voice mail are not currently available
  • Mapped network drives – service has been restored
  • Student Linux compute and TritonApps – service has been restored

ITS staff continue to work with vendors to complete restoration of remaining services.

Update 2/18 – 3:30pm – ITS continues to work with vendors on restoring services. Web Applications are now available and other items above have the status noted.

 

Posted: 2/17/19 10:08 pm
Last updated: 3/12/19 3:09 pm
Event type: Service Unavailable
Current status: Resolved
Service Other


 Network Fax connectivity issues

Description

There is currently an issue with the network fax system.  Inbound and outbound faxes from outside campus are failing.  IT technicians are working on this issue and will notify when it is resolved.

This issue is now resolved.

Posted: 3/27/18 9:10 am
Last updated: 3/27/18 9:58 am
Event type: Service Unavailable
Current status: Resolved
Service Other


 Logins to Delmar server

Description

Logins to Delmar.umsl.edu were failing, due to memory exhaustion by user processes.  The problem has been resolved..

Posted: 4/5/17 10:26 pm
Last updated: 4/5/17 10:26 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Other


 FormServlet Web Forms

Description

FormServlet web forms were unavailable due to service misconfiguration. The issue has been resolved.

Posted: 3/28/17 4:04 pm
Last updated: 3/28/17 4:04 pm
Event type: Service Unavailable
Current status: Resolved
Service Other