Posts Categorized: Telephone Services

 Network maintenance – Sunday (8/16/2020 ) 8:00 am to 10:00 am –

Start Time: 8/16/20 8:00 am - End Time: 8/16/20 10:00 am

Description

network team will be patching network equipment across campus.  This requires rebooting equipment which requires 10 – 15 minutes to reboot.  During this reboot, all network access including telephone and wireless will be unavailable

Primary Contact: Steve Chapman ext: 4063

Posted: 8/14/20 3:22 pm
Last updated: 8/14/20 3:23 pm
Event type: Scheduled Maintenance
Current status: Active
Service Network-Wired, Network-Wireless, Telephone Services

 CETC @ Flushing Meadows Network Upgrade – Sunday, Aug. 9th 7:30am-Noon

Start Time: 8/9/20 7:30 am - End Time: 8/9/20 12:00 pm

Description

Networking will be upgrading equipment on Sunday, August 9th. There will be no Internet or Telephone service in the building during the time of the upgrade.

Primary Contact: Pollyana Appleton

Posted: 8/7/20 9:42 am
Last updated: 8/17/20 3:04 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services

 Desktop (physical) phone service degraded.

Description

Due to a Mitel switch failure, physical phone service on campus is degraded.  We will reboot the switch at 5 PM and continue to investigate.

Posted: 7/28/20 4:05 pm
Last updated: 7/29/20 9:59 am
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 Stadler phone & network outage

Description

An electrical issue cause the phones in Stadler Hall 2nd floor not to power on resulting in no internet access.  The issue has been resolved.

Posted: 7/27/20 12:37 pm
Last updated: 7/27/20 12:38 pm
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Telephone Services

 Emergency phone maintenance

Description

Telephone Services are performing an emergency server reboot on the Mitel phone system to resolve ongoing issues with call routing and softphone service.  During this time, softphones will be unavailable and in-progress softphone calls will drop. Service will resume as soon as the server is back online.

 

The Mitel server rebooted successfully. Softphone functionality is restored and calls are now routing properly.

Posted: 6/15/20 2:43 pm
Last updated: 6/15/20 3:12 pm
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 Unscheduled server restarts

Description

Several application servers hosted by UMSL ITS were briefly unavailable shortly after 5 a.m., when a hosting server became unresponsive.  All affected servers automatically restarted on the remaining hosts, and became available again within minutes.  This outage briefly impacted telephone services, including ShoreTel/Mitel Connect.

Posted: 5/30/20 6:02 am
Last updated: 6/5/20 9:35 pm
Event type: Informational
Current status: Resolved
Service Applications/Web Apps, Telephone Services