Posts Categorized: Telephone Services

 Provincial house and villa -network outage- 6/22/2017 12:30 AM

Start Time: 6/22/17 12:30 am - End Time: 6/22/17 1:00 am

Description

Network will be upgrading the software on the network switch in Provincial house / Villa to resolve a known issue.  During the upgrade all network access and telephones services will be unavailable.

Primary Contact: Steve Chapman

Posted: 6/21/17 10:54 am
Last updated: 6/21/17 10:54 am
Event type: Scheduled Maintenance
Current status: Active
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services


 Provincial house and villa -network outage- 6/21/2017 6:00 AM

Start Time: 6/21/17 6:00 am - End Time: 6/21/17 7:00 am

Description

Network will be upgrading the software on the network switch in Provincial house / Villa to resolve a known issue.  During the upgrade all network access and telephones services will be unavailable.

Primary Contact: Steve Chapman

Posted: 6/20/17 5:06 pm
Last updated: 6/20/17 5:06 pm
Event type: Scheduled Maintenance
Current status: Active
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services


 ShoreTel Phone Maintenance

Start Time: 5/26/17 10:00 pm - End Time: 5/27/17 1:00 am

Description

Maintenance will be performed on the Campus phone system. There will be brief interruptions in phone services as work is performed.

Primary Contact: Greg Goe

Posted: 5/25/17 10:58 am
Last updated: 5/31/17 4:54 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services


 Power issue on North Campus

Description

We are experiencing power issues in Wood Hall, Science complex, TJ Library and Clark Hall.  There will be no network or telephone service in these buildings.   Estimated time of restoration is 3 hours.

Posted: 11/10/16 11:47 pm
Last updated: 11/11/16 7:48 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services


 Scheduled Maintenance: ShoreTel telephone system

Start Time: 3/11/16 10:00 pm - End Time: 3/11/16 11:00 pm

Description

Critical security updates will be applied to the ShoreTel Windows servers. During this time, some users may experience brief loss of connection to ShoreTel Communicator and delayed delivery of voicemail messages. There should be no interruption of service for handsets.

What is affected:

ShoreTel Communicator and voicemail

Primary Contact: Telephone Services, x6500, telephone_services@umsl.edu

Posted: 3/11/16 10:05 am
Last updated: 3/11/16 11:14 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services


 Maintenance on campus telephone system COMPLETE

Description

The required system upgrades on the ShoreTel telephone system are complete.  Those with the ShoreTel Communicator application installed on their computer will need to upgrade their application before using it.  When ShoreTel Communicator is launched, it will prompt the user to install the upgrade.  Information and instructions on installing the ShoreTel Communicator upgrade are also available at http://www.umsl.edu/technology/phones/Instructions%20and%20Guides/upgrade.html. If you experience any issues with your telephone or the ShoreTel Communicator application, please contact Telephone Services at 314-516-6500 or telephone_services@umsl.edu, or contact the Technology Support Center at 314-516-6034 or helpdesk@umsl.edu. Thank you.

Posted: 2/28/16 1:10 pm
Last updated: 2/28/16 1:10 pm
Event type: Informational
Current status: Resolved
Service Telephone Services


 Maintenance on campus telephone system

Start Time: 2/28/16 12:00 am - End Time: 2/28/16 3:00 pm

Description

Information Technology Services will perform required system upgrades on the ShoreTel telephone system.  The entire ShoreTel telephone system will be out of service beginning Sunday, February 28th at 12:00 a.m.  During the upgrade, calls cannot be made or received, and voicemail messages cannot be left or retrieved.  Elevator phones and emergency blue light phones in parking lots and outdoor areas will continue to operate.  If there is an emergency during the upgrade, dial 314-516-5155 from a non-campus or cell phone. A restoration notice will go out as soon as services are available again.

Primary Contact: Telephone Services, x6500, telephone_services@umsl.edu

Posted: 2/25/16 11:11 am
Last updated: 3/4/16 10:59 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services


 West County Network Outage

Description

There is currently a utility outage at the West County facility.  ITS is working with the vendor to restore services.

 

1/12/16  10:26am

Power is out to the entire building.  We do not have a restoration estimate.

 

1/12/16  3:22 pm

Power was restored to the building at about 1:15 pm today

Posted: 1/12/16 8:32 am
Last updated: 7/13/16 10:15 am
Event type: Informational
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services