Posts Categorized: Telephone Services

 Network Outage – Arts Administration Building (AAB) – 6:35 PM March 19, 2025 –

Description

UPDATE: 6:45 PM 

Power was restored.  All network access was restored.

 

UPDATE: 12:45

Still waiting.  ETA 3:00 PM

 

UPDATE: 9:45 AM

Maintenance is waiting for equipment to arrive ETA 12:01 PM.

 

OUTAGE NOTICE:

All network access is currently unavailable due to a building power outage. No ETA is known at this time.

Posted: 3/20/25 8:53 am
Last updated: 3/20/25 9:17 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Power Outage, Telephone Services

 Computer Education & Training Center – Network Outage – February 24, 2025,10:30 AM –

Description

FEBRUARY 24, 2025, 12:15 pm

Power has been restored to the facility and all network services have been verified by on-site contacts.

 

FEBRUARY 24, 2025, 10:45 am

It was determined that there is a power outage in the building. An electrician has been dispatched.

 

FEBRUARY 24, 2025, 10:30 am

The network team is investigating a network outage at CETC. All network and telephone services are affected.

Posted: 2/25/25 11:06 am
Last updated: 2/25/25 12:16 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Networking partial equipment failure at Kathy Weinman Center.

Start Time: 1/15/25 12:00 pm - End Time: 1/15/25 2:30 pm

Description

A failure in one of the networking equipment pieces at Kathy Weinman Center cause a few phone and ethernet connection failures at the moment. Networking is working on replacing the failed equipment to fix the issue.

Primary Contact: Jin Lam

Posted: 1/15/25 1:50 pm
Last updated: 1/15/25 2:40 pm
Event type: Unscheduled Maintenance
Current status: Resolved
Service Network-Wired, Telephone Services

 Computer Education & Training Center – Network Outage – December 15, 2024,10:00 AM –

Description

UPDATE: December 16, 2024 11:30 am

The device was replaced, and the network was restored.

UPDATE: December 16, 2024 7:45 am

We have identified the failed device and will replace it soon.

UPDATE: December 16, 2024, 7:00 am

After gaining access to the building, we discovered that the network switch had failed. We are working on getting it replaced. At this moment, there is no estimated time of repair.

 

Decmeber 15, 2024, 10:00 am

The network team is investigating a network outage at CETC. All network and telephone services are affected.

Posted: 12/15/24 10:57 am
Last updated: 12/19/24 9:53 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-File Shares, Network-Wired, Network-Wireless, Telephone Services

 Some users are unable to make phone calls outside the University

Description

There is a problem with our Telephone Services provider and it is making it difficult to call outside the University. We are working with them to resolve the issue.

 

The problem was with AT&T and they have resolved the issue.

Posted: 10/30/24 4:39 pm
Last updated: 10/31/24 3:19 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Core Network Maintenance – Friday Oct 11, 2024 – 8PM – 10PM

Start Time: 10/11/24 8:00 pm - End Time: 10/11/24 10:00 pm

Description

UPDATE: October 11, 2024,  10:00 pm

Maintenance was completed successfully.

 

 

 

The networking team will be upgrading equipment on the main UMSL campus network. Although we do not expect any network outages during this time, it is always possible that users may notice some brief network slow downs.

Primary Contact: Steve Chapman X4063 chapmanst@umsystem.edu

Posted: 10/10/24 1:27 pm
Last updated: 10/11/24 10:51 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless, Telephone Services

 East St. Louis Optometry Network Issue Resolved

Description

UMSL Networking has resolved the Networking issues in the East St. Louis Optometry Office, The network is now functioning as expected.

 

Thank you,

 

UMSL networking is seeing the East STL Optometry router down.  Have contacted out ISP to check the ATT circuit.  Have not verified power at the site yet.

Posted: 8/27/24 5:25 am
Last updated: 8/27/24 8:23 am
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services