Posts Categorized: Telephone Services

 Center for Nano-science – Network Outage – 8/9/2017 8:00 AM

Description

CNS (center for nano-science) is currently experiencing a network outage.  This affects all network (wired, wireless) and phone service.  Networking team is currently investigating the outage.

 

UPDATE: Fiber feeding CNS was accidentally cut at the Benton hall renovation project.  Estimated 3 hours for repair.   All current occupants in CNS have been personally notified.

Posted: 8/9/17 8:07 am
Last updated: 8/9/17 9:44 am
Event type: Service Unavailable
Current status: Active
Service Network-Wired, Network-Wireless, Telephone Services

 Phone problems

Description

Posted: 7/11/17 5:39 pm
Last updated: 7/11/17 5:39 pm
Event type:
Current status:
Service Telephone Services

We are experiencing problems with inbound calls and are working with our service provider to resolve the problem. Until the issues are resolved users might experience disconnects or other problems.

 Service Restoration – Inbound Calls

Description

Intermittent problems with inbound calls have been resolved. Please call Telephone Services @ X6500 if you experience problems.

Posted: 7/11/17 12:43 pm
Last updated: 7/11/17 12:43 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Provincial house and villa -network outage- 6/22/2017 12:30 AM

Start Time: 6/22/17 12:30 am - End Time: 6/22/17 1:00 am

Description

Network will be upgrading the software on the network switch in Provincial house / Villa to resolve a known issue.  During the upgrade all network access and telephones services will be unavailable.

Updated completed

Primary Contact: Steve Chapman

Posted: 6/21/17 10:54 am
Last updated: 7/17/17 1:48 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Provincial house and villa -network outage- 6/21/2017 6:00 AM

Start Time: 6/21/17 6:00 am - End Time: 6/21/17 7:00 am

Description

Network will be upgrading the software on the network switch in Provincial house / Villa to resolve a known issue.  During the upgrade all network access and telephones services will be unavailable.

 

This work has been completed

Primary Contact: Steve Chapman

Posted: 6/20/17 5:06 pm
Last updated: 7/17/17 1:49 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 ShoreTel Phone Maintenance

Start Time: 5/26/17 10:00 pm - End Time: 5/27/17 1:00 am

Description

Maintenance will be performed on the Campus phone system. There will be brief interruptions in phone services as work is performed.

Primary Contact: Greg Goe

Posted: 5/25/17 10:58 am
Last updated: 5/31/17 4:54 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services

 Power issue on North Campus

Description

We are experiencing power issues in Wood Hall, Science complex, TJ Library and Clark Hall.  There will be no network or telephone service in these buildings.   Estimated time of restoration is 3 hours.

Posted: 11/10/16 11:47 pm
Last updated: 11/11/16 7:48 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Scheduled Maintenance: ShoreTel telephone system

Start Time: 3/11/16 10:00 pm - End Time: 3/11/16 11:00 pm

Description

Critical security updates will be applied to the ShoreTel Windows servers. During this time, some users may experience brief loss of connection to ShoreTel Communicator and delayed delivery of voicemail messages. There should be no interruption of service for handsets.

What is affected:

ShoreTel Communicator and voicemail

Primary Contact: Telephone Services, x6500, telephone_services@umsl.edu

Posted: 3/11/16 10:05 am
Last updated: 3/11/16 11:14 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services