Posts Categorized: Telephone Services

 Campus Telephone System Updates – rendering each number unavailable for 5 minutes Friday morning

Start Time: 10/24/25 6:00 am - End Time: 10/24/25 8:00 am

Description

UPDATE:
All work on the Telephone system is complete.
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Telephone services will collaborate with AT&T to perform essential updates to our phone system on Friday October 24th between 6:00 AM and 8:00 AM.
Each phone number will be unavailable for only 5 minutes within this 2-hour window as updates are applied.
Although we cannot specify the exact time each number will be affected, the status page will be updated once all work is complete.
Please note, this is not a full phone system outage. 
For further information, contact Mark Monroe at monroem@umsl.edu.

Primary Contact: Mark Monroe

Posted: 10/23/25 2:21 pm
Last updated: 10/24/25 7:58 am
Event type: Scheduled Maintenance
Current status: Active
Service Telephone Services

 Phone Services is investigating issues making and receiving calls

Description

Update 8/25/25 8:44 AM

Technicians have taken corrective actions. Users should now be able to make and receive calls on campus.  Phone services will continue to monitor the situation.

 

 

Phone services is investigating issues with making and receiving phone calls.

Posted: 8/25/25 8:22 am
Last updated: 8/25/25 8:50 am
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 Phone Service Intermittent Service Issues

Description

Telephone Services received reports around 8:15am on 8/6/25 that some areas were experiencing issues with some phone work groups, and Mitel Connect softphones.

The issues were resolved by 9:00am.  Phone Services is continuing to monitor the situation.

Posted: 8/6/25 10:15 am
Last updated: 8/29/25 9:31 am
Event type: Informational
Current status: Resolved
Service Telephone Services

 Network Outage – Patient Care Center (PCC) – July 29, 2025 – 9:30 am

Description

July 29, 2025 3:30

Power has been restored at this time.

 

JULY 29, 2025 – 9:30 AM – INITIAL REPORT:

Facilities has shut down power to the building and turned off the generator to repair a power issue.  There is no ETR (est. time of repair).

 

 

Posted: 7/29/25 9:46 am
Last updated: 7/29/25 8:54 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Intermittent issue making calls off campus

Description

Update – 6/30/25 2:25PM  

The issue has been resolved, we have not received any more calls with problems.

 

Update – 6/30/25 1:15PM

The issue should now be resolved, we will continue to monitor the situation.

 

Telephone Services is working on fixing an issue with some people not being able to call off-campus numbers.

Posted: 6/30/25 1:05 pm
Last updated: 6/30/25 4:07 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Campus Telephone System Upgrade

Start Time: 6/8/25 6:00 am - End Time: 6/8/25 4:00 pm

Description

Update: 6/8/25 11:17AM

Telephone Services has completed the upgrade of the Campus Phone system. All phones should be working now. If you encounter an issue try the following:

 

Telephone Services will perform an upgrade to the Campus ShoreTel/Mitel phone system. Maintenance will begin at 6:00AM on Sunday June 8 and should be completed by 4:00PM.  During this upgrade campus phone users will experience:

  • Loss of campus phone service
  • Mitel Connect connectivity issues
  • Delayed delivery of voicemail messages

We will send additional details out via email to UMSL Faculty & Staff the week of June 2nd.

Primary Contact: Chris Scheetz

Posted: 5/29/25 11:57 am
Last updated: 6/9/25 10:24 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services

 Mitel server reboot

Description

At 9:55 AM we will reboot the Mitel server that handles softphones.

When the server is rebooted:

  • you will need to log back into the softphone client
  • any active softphone call will disconnect

Posted: 5/2/25 9:37 am
Last updated: 5/6/25 10:31 am
Event type: Informational
Current status: Resolved
Service Telephone Services

 Mitel reboot

Description

We are seeing delays when checking voicemail, along with poor workgroup performance. Our support vendor has suggested we reboot the server. That will be done momentarily.

Posted: 5/1/25 12:23 pm
Last updated: 5/6/25 10:31 am
Event type: Informational
Current status: Resolved
Service Telephone Services

 Mitel reboot

Description

We have rebooted a Mitel server to restore voicemail and softphone services to full functionality.

Posted: 4/29/25 10:59 am
Last updated: 4/29/25 10:59 am
Event type: Informational
Current status: Resolved
Service Telephone Services

 Network Outage – Arts Administration Building (AAB) – 6:35 PM March 19, 2025 –

Description

UPDATE: 6:45 PM 

Power was restored.  All network access was restored.

 

UPDATE: 12:45

Still waiting.  ETA 3:00 PM

 

UPDATE: 9:45 AM

Maintenance is waiting for equipment to arrive ETA 12:01 PM.

 

OUTAGE NOTICE:

All network access is currently unavailable due to a building power outage. No ETA is known at this time.

Posted: 3/20/25 8:53 am
Last updated: 3/20/25 9:17 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Power Outage, Telephone Services