Intermittent issue making calls off campus

Description

Update – 6/30/25 2:25PM  

The issue has been resolved, we have not received any more calls with problems.

Update – 6/30/25 1:15PM

The issue should now be resolved, we will continue to monitor the situation.

Telephone Services is working on fixing an issue with some people not being able to call off-campus numbers.

 Campus Telephone System Upgrade

Description

Update: 6/8/25 11:17AM

Telephone Services has completed the upgrade of the Campus Phone system. All phones should be working now. If you encounter an issue try the following:

• Unplug the network cable that runs to the wall port and leave disconnected for 30 seconds before plugging back in.
• If that doesn’t resolve the issue, take note of the MAC Address on the bottom of the phone (a 12 digit hexadecimal number) and submit a ticket at https://tdx.umsystem.edu/TDClient/60/UMSLIT/Requests/TicketRequests/NewForm?ID=6ulr5Cc6GRo_&RequestorType=Service

Telephone Services will perform an upgrade to the Campus ShoreTel/Mitel phone system. Maintenance will begin at 6:00AM on Sunday June 8 and should be completed by 4:00PM.  During this upgrade campus phone users will experience:

• Loss of campus phone service
• Mitel Connect connectivity issues
• Delayed delivery of voicemail messages

We will send additional details out via email to UMSL Faculty & Staff the week of June 2nd.

Primary Contact: Chris Scheetz

 Mitel server reboot

Description

At 9:55 AM we will reboot the Mitel server that handles softphones.

When the server is rebooted:

• you will need to log back into the softphone client
• any active softphone call will disconnect

 Mitel reboot

Description

We are seeing delays when checking voicemail, along with poor workgroup performance. Our support vendor has suggested we reboot the server. That will be done momentarily.

 Mitel reboot

Description

We have rebooted a Mitel server to restore voicemail and softphone services to full functionality.

 Telephone Appliance went temporarily out of service

Description

A few of the phone appliances have failed, Telephone Services is working on rebooting to bring the phones that are out of services back up.