Disruption of IT services because of CrowdStrike issue

Description

Update – July 22, 2024, 8:30 am

Cherwell is available as of approximately 2 pm on Saturday, July 20, 2024. This resolves all outstanding issues caused by the CrowdStrike outage.

 

Update – July 19, 2024, 2:40 pm

UMSL’s CRM Advance environment is now available.

We are still waiting on Cherwell to fix our UMSL environment (help.umsl.edu).

 

Update – July 19, 2024, 11:30 am

Two UMSL services are impacted by this disruption: Cherwell (our help.umsl.edu environment) and CRM Advance (our Advancement customer relationship system). Each of these vendors are working to remedy the situation. Updates are available at the following sites:

Cherwell: incident page from vendor – https://status.ivanticloud.com/incidents/dkz4zgsq63wz and incident page for DoIT – https://status.missouri.edu/incidents/b5yp8nqzp4q1

CRM Advance: incident page from vendor – https://status.elluciancloud.com/

 

Early this morning, there was a disruption to computers and IT services with worldwide impact. The issues were caused by a security software product, CrowdStrike Falcon. We use a different security software at UMSL, which means we avoided the havoc being reported in the news. We are investigating our services and will communicate about any widespread issues impacting our faculty, staff, or students.

Sincerely,
David Gerstenecker
Chief Information Officer (CIO)