Description
Update, 5/5/2025, 11:45am
Services have been restored
Networking is working to address a network issue affecting the first and second floor of TJ Library.
Wired, wireless Internet and telephones are affected in the above areas only
Description
Update: 4/10/25 11:25 AM
MOREnet informed us that our second route has been repaired. UMSL once again has fully redundant routes for campus internet connectivity.
Update: 3:48 PM
Internet service to UMSL has been restored. MOREnet has confirmed that repairs have been completed to one of our routes – fortunately, ahead of the original estimate.
MOREnet estimates the repair to our second route will occur tomorrow, 4/10/25. This will restore redundancy to our campus connectivity.
Update: 3:15 PM
www.umsl.edu and https://mygateway.umsl.edu/ are now accessible from off campus
Engineers continue to work on the route to campus
Update: 2:15 PM
MOREnet, our Internet provider for campus, has given an estimated time for restoration (ETR). They anticipate one of our two “routes” to be restored this evening between 6 pm and midnight. This will return Internet to UMSL.
We will continue to post updates here and email meaningful updates as we learn more from MOREnet through the afternoon and this evening.
If you are off-campus or using a mobile hotspot from your phone, many UMSL resources are available to you. We have provided some direct links below.
UPDATE: 12:32 PM
Users off campus can access resources via the following links:
Email: https://outlook.office.com
Canvas: https://canvas.umsystem.edu
MyView: https://myview.umsl.edu
MyConnect: https://umsl.starfishsolutions.com/starfish-ops
MyDegree: https://mydegree.umsl.edu
UPDATE: 11:15AM
The North route fiber has been cut by vandalism. The south route is still under investigation. No estimated time of repair (ETR)
UPDATE: 11:00AM
MOREnet has identified the issue. Fiber was cut to the USML campus, and they are working on a repair. https://www.more.net/solutions/connectivity/internet-connection/service-notifications/
ORIGINAL OUTAGE: 10:45AM
We are experiencing an outage of MOREnet, our internet provider. The campus internet, in and out, is unavailable. Phones are still functional. MOREnet is working to address the issue.
Description
Update – March 22, 2025, 2:30 pm
Technicians have restored connectivity to UMSL-hosted IT services. Thanks for your patience.
Update – March 22, 2025, 1:00 pm
Technicians have been working to restore connectivity to hosted services. At this time, some SharePoint sites are still unavailable.
IT services hosted on the UMSL campus are currently unreachable on- and off-campus due to a networking outage affecting the data center. Technicians are working to restore service.
Description
UPDATE: 3/24/2025 12:30
All floors are completed. Thanks for you patience
UPDATE:3/24/2025 10:45
4th, 5th, and 6th are complete
UPDATE: 3/24/2025 10:30 AM
1st floor is completed.
NOTICE:
The networking team is excited to announce an extensive upgrade of the entire network infrastructure in Oak Hall. This transformation aims to elevate your connectivity experience to new heights. As we embark on this modernization journey, please be aware that you may experience a brief interruption in your wired connection. This temporary disconnection is essential as we carefully transition users to our cutting-edge equipment, ensuring a smoother and faster internet experience in the future.
Additionally, the wireless network will undergo a crucial reboot during this upgrade process. You can expect this to take about five minutes, during which access to our wireless signal will be temporarily unavailable. We understand that this may cause some inconvenience, and we sincerely appreciate your patience and understanding as we strive to enhance the technological framework of Oak Hall. Thank you for your support during this important upgrade!
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UPDATE: 6:45 PM
Power was restored. All network access was restored.
UPDATE: 12:45
Still waiting. ETA 3:00 PM
UPDATE: 9:45 AM
Maintenance is waiting for equipment to arrive ETA 12:01 PM.
OUTAGE NOTICE:
All network access is currently unavailable due to a building power outage. No ETA is known at this time.
Description
March 6, 2025 – 10:59
Clark Hall experienced a brief power outage from 10:45 to 10:50, during which all network access was disrupted.
Description
FEBRUARY 24, 2025, 12:15 pm
Power has been restored to the facility and all network services have been verified by on-site contacts.
FEBRUARY 24, 2025, 10:45 am
It was determined that there is a power outage in the building. An electrician has been dispatched.
FEBRUARY 24, 2025, 10:30 am
The network team is investigating a network outage at CETC. All network and telephone services are affected.
Description
Update 1/12/24 1:22pm
Networking Services has completed the software updates to the Network Access Control devices. Testing has been successful and WiFI, VPN and wired connections have been tested.
Information Technology Services is performing necessary updates to campus networking devices on Sunday morning. We are happy to share that no outage is necessary to make these updates. In our message last week, we indicated that these updates would create an outage, which is no longer the case.
Additional details:
ITS will be upgrading the software on our Network Access Control devices on Sunday, January 12. The initial phase will begin at 12:01 am on the redundant devices, with no noticeable impact to campus.
The second phase of the upgrade will begin at 6:00am and be complete by noon. During the second phase, we expect a short 10-to-15-minute window when people connecting to WiFi, VPN, and some wired connections, might be required to wait a few minutes to fully connect.
Primary Contact: Jinming Lam
Description
UMSL security administrators will be performing necessary security updates to our campus firewalls Friday evening between 5 and 7 PM.
Although, we do NOT expect any noticeable user impact from these updates, there is always the possibility that issues may arise.
Primary Contact: Mark Monroe
Description
UPDATE: December 16, 2024 11:30 am
The device was replaced, and the network was restored.
UPDATE: December 16, 2024 7:45 am
We have identified the failed device and will replace it soon.
UPDATE: December 16, 2024, 7:00 am
After gaining access to the building, we discovered that the network switch had failed. We are working on getting it replaced. At this moment, there is no estimated time of repair.
Decmeber 15, 2024, 10:00 am
The network team is investigating a network outage at CETC. All network and telephone services are affected.
