Posts Categorized: Network-Access

 Network connectivity to UMSL data center

Description

Update – March 22, 2025, 2:30 pm

Technicians have restored connectivity to UMSL-hosted IT services. Thanks for your patience.

Update – March 22, 2025, 1:00 pm

Technicians have been working to restore connectivity to hosted services. At this time, some SharePoint sites are still unavailable.

IT services hosted on the UMSL campus are currently unreachable on- and off-campus due to a networking outage affecting the data center.  Technicians are working to restore service.

Posted: 3/22/25 8:32 am
Last updated: 3/24/25 12:17 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Network-Access, Network-VPN, Network-Wireless, Power Outage, Sharepoint, UMSL Websites

 Network Maintenance – Oak Resident Hall (ORH) – March 24, 2025 7:00 AM – 5:00 PM –

Description

 

UPDATE: 3/24/2025 12:30

All floors are completed.    Thanks for you patience

 

UPDATE:3/24/2025 10:45 

4th, 5th, and 6th are complete

 

UPDATE: 3/24/2025 10:30 AM

1st floor is completed.

 

NOTICE: 

The networking team is excited to announce an extensive upgrade of the entire network infrastructure in Oak Hall. This transformation aims to elevate your connectivity experience to new heights. As we embark on this modernization journey, please be aware that you may experience a brief interruption in your wired connection. This temporary disconnection is essential as we carefully transition users to our cutting-edge equipment, ensuring a smoother and faster internet experience in the future.

 

Additionally, the wireless network will undergo a crucial reboot during this upgrade process. You can expect this to take about five minutes, during which access to our wireless signal will be temporarily unavailable. We understand that this may cause some inconvenience, and we sincerely appreciate your patience and understanding as we strive to enhance the technological framework of Oak Hall. Thank you for your support during this important upgrade!

Posted: 3/20/25 2:51 pm
Last updated: 3/24/25 4:39 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless

 Network Outage – Arts Administration Building (AAB) – 6:35 PM March 19, 2025 –

Description

UPDATE: 6:45 PM 

Power was restored.  All network access was restored.

 

UPDATE: 12:45

Still waiting.  ETA 3:00 PM

 

UPDATE: 9:45 AM

Maintenance is waiting for equipment to arrive ETA 12:01 PM.

 

OUTAGE NOTICE:

All network access is currently unavailable due to a building power outage. No ETA is known at this time.

Posted: 3/20/25 8:53 am
Last updated: 3/20/25 9:17 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Power Outage, Telephone Services

 Computer Education & Training Center – Network Outage – February 24, 2025,10:30 AM –

Description

FEBRUARY 24, 2025, 12:15 pm

Power has been restored to the facility and all network services have been verified by on-site contacts.

 

FEBRUARY 24, 2025, 10:45 am

It was determined that there is a power outage in the building. An electrician has been dispatched.

 

FEBRUARY 24, 2025, 10:30 am

The network team is investigating a network outage at CETC. All network and telephone services are affected.

Posted: 2/25/25 11:06 am
Last updated: 2/25/25 12:16 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Network Access Control Upgrade – 1/12/2025 6 a.m. – 12 p.m.

Start Time: 1/12/25 6:00 am - End Time: 1/12/25 12:00 pm

Description

Update 1/12/24 1:22pm

Networking Services has completed the software updates to the Network Access Control devices. Testing has been successful and WiFI, VPN and wired connections have been tested.

 

Information Technology Services is performing necessary updates to campus networking devices on Sunday morning. We are happy to share that no outage is necessary to make these updates. In our message last week, we indicated that these updates would create an outage, which is no longer the case.

Additional details:

ITS will be upgrading the software on our Network Access Control devices on Sunday, January 12. The initial phase will begin at 12:01 am on the redundant devices, with no noticeable impact to campus.

The second phase of the upgrade will begin at 6:00am and be complete by noon. During the second phase, we expect a short 10-to-15-minute window when people connecting to WiFi, VPN, and some wired connections, might be required to wait a few minutes to fully connect.

Primary Contact: Jinming Lam

Posted: 1/10/25 3:35 pm
Last updated: 1/12/25 1:24 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-VPN, Network-Wired, Network-Wireless

 UMSL Network Firewall Security Updates

Start Time: 1/3/25 5:00 pm - End Time: 1/3/25 7:00 pm

Description

UMSL security administrators will be performing necessary security updates to our campus firewalls Friday evening between 5 and 7 PM.

Although, we do NOT expect any noticeable user impact from these updates, there is always the possibility that issues may arise.

 

Primary Contact: Mark Monroe

Posted: 1/3/25 9:21 am
Last updated: 1/3/25 6:40 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access

 Computer Education & Training Center – Network Outage – December 15, 2024,10:00 AM –

Description

UPDATE: December 16, 2024 11:30 am

The device was replaced, and the network was restored.

UPDATE: December 16, 2024 7:45 am

We have identified the failed device and will replace it soon.

UPDATE: December 16, 2024, 7:00 am

After gaining access to the building, we discovered that the network switch had failed. We are working on getting it replaced. At this moment, there is no estimated time of repair.

 

Decmeber 15, 2024, 10:00 am

The network team is investigating a network outage at CETC. All network and telephone services are affected.

Posted: 12/15/24 10:57 am
Last updated: 12/19/24 9:53 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-File Shares, Network-Wired, Network-Wireless, Telephone Services

 Network Software Upgrades – 11/20, 2am-3am

Start Time: 11/20/24 2:00 am - End Time: 11/20/24 3:00 am

Description

Update – 11/20/2024, 3am

All scheduled network devices have been upgraded and rebooted

 

 

UMSL Networking will be upgrading software on network equipment throughout campus.  Wired and wireless Internet and telephone services will experience a 10 to 20 minute outage while equipment reboots.  The following list of buildings will be affected:

Anheuser-Busch Hall

Benton

Center for Nano Science

Education Administration Building

Express Scripts Hall

Fine Arts

JC Penney North

Kathy Weinman

LeGras

Lucas Hall

Marilac Hall

MTLC

Nursing Administration Building

Touhill Performing Arts Center

Patient Care Center

Research Builsing

Regional Center for Education and Work

Recreation and Wellness Center

South Campus Computer Building

South Campus Classroom Building

Stadler Hall

Science Learning Building

Social Science and Business Building

Facilities Substation

Technology Learning Center

Villa Residence Hall

Ward E. Barnes

Primary Contact: Steve Anthoney

Posted: 11/19/24 7:18 pm
Last updated: 11/20/24 7:33 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access

 CETC, West County Network Outage – 11/16/2024

Description

Update – November 18, 12:30pm

Power has been restored to the facility.  Internet and telephone services are also restored and tested.

Update – November 17, 8:00pm

Power has been restored to the facility.  Internet and telephones remain offline, but anticipate restoration by Monday, 8am.

 

Update – November 16, 8:40am

On-site representatives have confirmed the facility is without power.  Crews are being notified to restore power.   Network operations will be verified once power is restored.

 

 

UMSL Networking is investigating a network outage at CETC in West County.  Currently wired and wireless Internet as well as Telephones are unavailable at theit location.

Posted: 11/16/24 8:05 am
Last updated: 11/18/24 2:54 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access