Posts Categorized: Email-Student

 Missing Microsoft 365 licenses, access to web apps and mailboxes

Description

Update: The issues with Microsoft 365 license assignments has been corrected. Please report any issues to https://help.umsl.edu

University of Missouri System Division of IT has reported an issue occurring this morning where a number of user accounts are missing Microsoft 365 licenses, which affects those users’ ability to access Microsoft 365 applications and email mailboxes. Technicians have initiated a fix and access should be restored by this afternoon.

Posted: 7/30/24 10:00 am
Last updated: 8/1/24 1:54 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Email-Fac/Staff, Email-Student

 Microsoft 365 sign-in issues

Description

UMSL ITS is receiving reports that some users are unable to sign to Microsoft 365 services, including email, due to an issue with missing account licenses. The issue is currently being investigated. Please see https://status.missouri.edu for updates.

Posted: 4/30/24 8:41 am
Last updated: 5/1/24 10:04 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Applications/Web Apps, Email-Fac/Staff, Email-Student

 Delays with email delivery

Description

UMSL has received reports of delays affecting incoming email messages to @umsl.edu, @umsystem.edu, and other UM campus addresses, particularly from senders outside the university.  You may receive messages that were delayed by several hours, but ITS expects that all messages have been queued by the affected service provider, and should be delivered as soon as possible.  Messages sent between university students, faculty, and staff accounts are not expected to experience the same delays as outside senders, particularly if both sender and receiver are using Microsoft 365 email.

Posted: 2/22/21 5:35 pm
Last updated: 3/9/21 12:54 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Email-Fac/Staff, Email-Student

 Login to web-based Office applications

Description

Microsoft Office is having issues when users try to log in via web or mobile applications. This includes access to email on Microsoft 365.

Please visit https://status.office.com/ for updated information.

 

UPDATE: The issue was resolved around 8pm, and logins should be working now.

Posted: 9/28/20 5:13 pm
Last updated: 9/28/20 9:20 pm
Event type: Service Unavailable
Current status: Resolved
Service Email-Fac/Staff, Email-Student

 Outlook Web Access (OWA) – Intermittent Login Issues

Description

We are receiving reports that some users are experiencing intermittent login issues when attempting to login to Outlook Web Access (https://owa.umsl.edu/). Clearing the browser cache or restarting the browser may resolve the issue, however, the UM System Exchange messaging team has opened a case with Microsoft to investigate potential service issues. We will provide updates as we get more information from the vendor.

Posted: 5/29/20 11:14 am
Last updated: 6/5/20 2:42 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Email-Fac/Staff, Email-Student

 Student Mailbox Delivery Issues

Description

Update: Most student email services and mail delivery issues should now be resolved. If you continue to see issues, please contact the Technology Support Ceneter, https://help.umsl.edu

 

The UM System AD and Messaging team have received reports that some student mailbox users are unable to receive mail after the M365 object class change and move to the Active Sync OU yesterday.

Initial investigation has shown an issue with our Azure AD Connect server where attribute changes may have stopped replicating to Azure. The team rebooted the server around 9:15 AM this morning, which should kickstart any attribute changes that need to be updated in Azure, including the remote routing address that is needed to route mail from Exchange to Exchange Online. Any password changes in AD that need to replicate to the cloud services will also be affected.

We will provide additional updates as soon as more information is made available

Posted: 5/21/20 9:55 am
Last updated: 5/22/20 8:55 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Email-Student

 Intermittent Email Issues

Description

*UPDATE:  UM System IT has resolved the email issues.

 

Currently 9 of the 168 Exchange email databases are in an offline state. Users that are homed on these databases will be unable to connect to Exchange until the issue is resolved. UM System IT Messaging technicians have opened a case with Microsoft to determine root cause and find a resolution.

Technicians are continuing to work with the vendor to restore the affected databases. We anticipate service restoration for users as databases are returned to normal service.
We will provide more updates as more information becomes available.

Posted: 3/14/20 4:53 pm
Last updated: 3/15/20 9:39 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Email-Fac/Staff, Email-Student

 Email delivery from Office 365

Description

ITS received reports that messages sent from Office 365 (e.g. @mail.umsl.edu) to certain @umsl.edu addresses could not be delivered.  It appears the problem with Office 365 began sometime on Thursday, December 12, and the problem was resolved by 5:30pm on Friday, December 13.

If you received a reply in your Office 365 account that your message could not be delivered to @umsl.edu, please try sending again.

Posted: 12/13/19 6:13 pm
Last updated: 1/31/20 9:35 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Email-Student