Posts Categorized: Network-Wireless

 Woods Hall Network Upgrade – Sunday June 22

Start Time: 6/22/25 7:00 am - End Time: 6/22/25 12:00 pm

Description

 

Update 12:30pm 6/22/25

The upgrade is taking longer than anticipated. The majority of users should have connectivity now. The upgrade is estimated to be complete by 2:00pm 6/22/25.

 

 

Information Technology Services (ITS) is upgrading the Woods Hall network switch on Sunday, June 22. The upgrade is scheduled from 7:00 am to noon.

 

During this upgrade:

  • Computers and phones in Woods Hall will not be able to connect to the network (both wired and WiFi will be unavailable)
  • University phones in Woods Hall will not be able to make or receive phone calls.

This switch upgrade strengthens the resiliency of our UMSL network in Woods Hall and reflects our commitment to modernizing campus infrastructure.

 

Updates will be provided at https://status.umsl.edu

Primary Contact: Chris Scheetz

Posted: 6/18/25 10:58 am
Last updated: 6/22/25 4:40 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless

 Network Maintenance – Sunday 4/27/2025 – 8:00 AM

Start Time: 4/27/25 8:00 am - End Time: 4/27/25 10:00 pm

Description

 

The Networking team will upgrade the power supplies on our core network equipment. All devices are power redundant, so there should be no impact on our end users.

 

Primary Contact: Steve Chapman X4063 chapmanst@umsystem.edu

Posted: 4/23/25 5:07 pm
Last updated: 4/27/25 2:25 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless

 Campus wide internet outage – April 9, 2025

Description

Update: 4/10/25 11:25 AM

MOREnet informed us that our second route has been repaired. UMSL once again has fully redundant routes for campus internet connectivity.

 

Update: 3:48 PM

Internet service to UMSL has been restored. MOREnet has confirmed that repairs have been completed to one of our routes – fortunately, ahead of the original estimate.

MOREnet estimates the repair to our second route will occur tomorrow, 4/10/25. This will restore redundancy to our campus connectivity.

 

Update: 3:15 PM

www.umsl.edu and https://mygateway.umsl.edu/ are now accessible from off campus

Engineers continue to work on the route to campus

 

Update: 2:15 PM

MOREnet, our Internet provider for campus, has given an estimated time for restoration (ETR). They anticipate one of our two “routes” to be restored this evening between 6 pm and midnight. This will return Internet to UMSL.

We will continue to post updates here and email meaningful updates as we learn more from MOREnet through the afternoon and this evening.

If you are off-campus or using a mobile hotspot from your phone, many UMSL resources are available to you. We have provided some direct links below.

 

 

UPDATE: 12:32 PM

Users off campus can access resources via the following links:

Email: https://outlook.office.com

Canvas: https://canvas.umsystem.edu

MyView: https://myview.umsl.edu

MyConnect: https://umsl.starfishsolutions.com/starfish-ops

MyDegree: https://mydegree.umsl.edu

 

UPDATE: 11:15AM

The North route fiber has been cut by vandalism.  The south route is still under investigation.   No estimated time of repair (ETR)

 

UPDATE: 11:00AM

MOREnet has identified the issue. Fiber was cut to the USML campus, and they are working on a repair.  https://www.more.net/solutions/connectivity/internet-connection/service-notifications/

 

ORIGINAL OUTAGE: 10:45AM

We are experiencing an outage of MOREnet, our internet provider. The campus internet, in and out, is unavailable.  Phones are still functional.   MOREnet is working to address the issue.

Posted: 4/9/25 11:03 am
Last updated: 4/10/25 11:31 am
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Access, Network-VPN, Network-Wired, Network-Wireless

 Network connectivity to UMSL data center

Description

Update – March 22, 2025, 2:30 pm

Technicians have restored connectivity to UMSL-hosted IT services. Thanks for your patience.

Update – March 22, 2025, 1:00 pm

Technicians have been working to restore connectivity to hosted services. At this time, some SharePoint sites are still unavailable.

IT services hosted on the UMSL campus are currently unreachable on- and off-campus due to a networking outage affecting the data center.  Technicians are working to restore service.

Posted: 3/22/25 8:32 am
Last updated: 3/24/25 12:17 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Network-Access, Network-VPN, Network-Wireless, Power Outage, Sharepoint, UMSL Websites

 Network Maintenance – Oak Resident Hall (ORH) – March 24, 2025 7:00 AM – 5:00 PM –

Description

 

UPDATE: 3/24/2025 12:30

All floors are completed.    Thanks for you patience

 

UPDATE:3/24/2025 10:45 

4th, 5th, and 6th are complete

 

UPDATE: 3/24/2025 10:30 AM

1st floor is completed.

 

NOTICE: 

The networking team is excited to announce an extensive upgrade of the entire network infrastructure in Oak Hall. This transformation aims to elevate your connectivity experience to new heights. As we embark on this modernization journey, please be aware that you may experience a brief interruption in your wired connection. This temporary disconnection is essential as we carefully transition users to our cutting-edge equipment, ensuring a smoother and faster internet experience in the future.

 

Additionally, the wireless network will undergo a crucial reboot during this upgrade process. You can expect this to take about five minutes, during which access to our wireless signal will be temporarily unavailable. We understand that this may cause some inconvenience, and we sincerely appreciate your patience and understanding as we strive to enhance the technological framework of Oak Hall. Thank you for your support during this important upgrade!

Posted: 3/20/25 2:51 pm
Last updated: 3/24/25 4:39 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless

 Computer Education & Training Center – Network Outage – February 24, 2025,10:30 AM –

Description

FEBRUARY 24, 2025, 12:15 pm

Power has been restored to the facility and all network services have been verified by on-site contacts.

 

FEBRUARY 24, 2025, 10:45 am

It was determined that there is a power outage in the building. An electrician has been dispatched.

 

FEBRUARY 24, 2025, 10:30 am

The network team is investigating a network outage at CETC. All network and telephone services are affected.

Posted: 2/25/25 11:06 am
Last updated: 2/25/25 12:16 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 TritonNet Guest Wifi Access

Description

Update 1/13/25 7:44pm

Technicians have resolved this issue, and guests are able to self authenticate devices now.

 

Guests are not currently able to self register their devices to the TritonNet Guest wireless network. Technicians have engaged our vendor for resolution.

Guest accounts that have been created for specific events have been confirmed to be working.

UMSL Faculty, Staff and Students are still able to utilize TritonNet authenticating with their SSO ID & Password.

Posted: 1/13/25 5:12 pm
Last updated: 1/13/25 7:45 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wireless

 Network Access Control Upgrade – 1/12/2025 6 a.m. – 12 p.m.

Start Time: 1/12/25 6:00 am - End Time: 1/12/25 12:00 pm

Description

Update 1/12/24 1:22pm

Networking Services has completed the software updates to the Network Access Control devices. Testing has been successful and WiFI, VPN and wired connections have been tested.

 

Information Technology Services is performing necessary updates to campus networking devices on Sunday morning. We are happy to share that no outage is necessary to make these updates. In our message last week, we indicated that these updates would create an outage, which is no longer the case.

Additional details:

ITS will be upgrading the software on our Network Access Control devices on Sunday, January 12. The initial phase will begin at 12:01 am on the redundant devices, with no noticeable impact to campus.

The second phase of the upgrade will begin at 6:00am and be complete by noon. During the second phase, we expect a short 10-to-15-minute window when people connecting to WiFi, VPN, and some wired connections, might be required to wait a few minutes to fully connect.

Primary Contact: Jinming Lam

Posted: 1/10/25 3:35 pm
Last updated: 1/12/25 1:24 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-VPN, Network-Wired, Network-Wireless