Posts Categorized: Network-Wireless

 Network Outage – East St. Louis Eye Center – August 8, 2026 – 7 am

Description

Update – 12:30 PM –

The network has been restored.

 

 

Update – 10:00 AM –

MOREnet has reported a suspected fiber cut as the likely cause of the current service disruption.

Their repair teams are investigating and assessing the damage.

An estimated time to repair (ETR) has not yet been provided.

We will share additional information as soon as it is available.

 

Network Outage – East St. Louis Eye Center – 7:00 AM

The Network Team is currently investigating a network outage at the East St. Louis Eye Center. At this time, the site has no network connectivity, including wired and wireless services, as well as telephone connectivity.

The team is actively troubleshooting to determine the root cause and restore services as quickly as possible. Additional updates will be provided as more information becomes available.

Impacted Services:

  • Network connectivity
  • Wireless access
  • Telephone services

Location: East St. Louis Eye Center

Status: Under Investigation

Posted: 8/4/26 8:48 am
Last updated: 8/4/26 4:20 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless

 Campus Network Maintenance Notification – Wireless Service Outage – July 19, 2026 12:05 AM –

Start Time: 7/19/26 12:05 am - End Time: 7/19/26 1:00 am

Description

The Networking team will be performing a software upgrade on the campus wireless controllers.

This maintenance is necessary to improve the stability, performance, and security of the campus wireless infrastructure.

Expected Impact

During the upgrade, campus wireless services will be unavailable for approximately 5 minutes while the wireless controllers reboot and complete the software installation.

During this outage:

  • Wireless devices will temporarily lose network connectivity.
  • Users connected to campus Wi-Fi will be disconnected and will automatically reconnect once the upgrade is complete.
  • Wireless services, including internet access and Wi-Fi-dependent applications, will be unavailable during the outage.

Primary Contact: Steve Chapman X4063 chapmanst@umsystem.edu

Posted: 7/16/26 2:48 pm
Last updated: 7/21/26 11:13 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wireless

 Maintenance – Cisco Identity Services Engine (ISE) Patching – 6/18/2026 10 PM

Start Time: 6/18/26 10:00 pm - End Time: 6/18/26 12:05 am

Description

Network Services will apply a software patch to the Cisco Identity Services Engine (ISE) to address a known memory leak.

Expected Impact:
No disruption to campus network access is anticipated during this maintenance. However, ISE is a critical authentication and authorization platform that controls access to network resources, including wireless connectivity, internet access, and other network services. While no outage is expected, there is a small risk that authentication services could be temporarily affected during the maintenance window.

Affected Services:

  • Wireless Network Authentication
  • Wired Network Authentication (802.1X/MAB)
  • Guest Network Access
  • Network Resource Authorization
  • Internet Access Authentication Services

Primary Contact: Steve Chapman X4063 chapmanst@umsystem.edu

Posted: 6/18/26 11:49 am
Last updated: 6/19/26 12:12 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless

 Networking Wireless issues (TritonSecure and TritonNet) 6/15/26 1:40pm

Description

Update – 6/15/26 11:20pm

 The networking team has completed monitoring this outage, and all services are operational

Update – 6/15/26 2:37pm

Wireless Services have been restored, and network engineers will continue to monitor services.

6/15/26 1:40pm

UMSL Wireless Services have deteriorated, and we are experiencing problems with TritonSecure and TritonNet. We are engaged with the vendor and working to reboot services to restore them. We will continue to work on the problem until it is resolved.  This should only affect new wireless connections.

Posted: 6/15/26 1:47 pm
Last updated: 6/15/26 11:16 pm
Event type: Informational
Current status: Resolved
Service Network-VPN, Network-Wireless

 Fine Arts Building is being affected by Ameren’s power outages in the area, June 11th 3pm

Description

Update: 6/11/26 5pm Power has been restored by Ameren and Internet and Phone services is back for Fine Arts Building

 

There is a power disruption on campus due to Ameren causing network and telephone problems, facilities is monitoring the situation.

Posted: 6/11/26 3:32 pm
Last updated: 6/11/26 7:00 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 Macs unable to access TritonSecure network

Description

Update – April 24, 2026

Macs are receiving configuration updates enabling reconnection to TritonSecure. For Macs still unable to connect, please use TritonNet with VPN and your system should receive the updated configuration.

Mac users are currently unable to connect to TritonSecure wi-fi. To print or access other TritonSecure-only resources, affected users should temporarily connect to TritonNet wi-fi and then connect to UMSL’s Cisco AnyConnect VPN. If AnyConnect VPN is not currently installed on affected Macs, it can be installed through UMSL Self Service once connected to TritonNet.

Instructions for connecting can be found here (scroll down past the installation process and look for the last three steps): https://www.umsl.edu/technology/networking/vpn/vpn-anyconnect-installation-mac.html

UMSL ITS is working to fix the issue.

Posted: 4/23/26 9:39 am
Last updated: 5/7/26 7:15 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wireless

 The Network is Down at the West County/Flushing Meadows location – Resolved

Description

The issue with the network at the West County/Flushing Meadows location has been resolved.

……………………………………………………………………………………………………………………………………….

The network at our West County/Flushing Meadows location is currently down. This affects all computer networking and telephone service in that location.

Please Visit Status.umsl.edu for future updates on this issue.

Posted: 1/19/26 8:19 pm
Last updated: 1/23/26 10:19 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Wireless Network Issues

Description

Update – 12/10/2025 9:45am

Resolution has been applied and all services have been restored

 

UMSL’s Network technicians are currently investigating a service issue with campus wireless. This affects all wireless on campus and remote sites.

Please visit status.umsl.edu for updates.

Posted: 12/10/25 8:21 am
Last updated: 12/10/25 9:54 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Wireless

 Wireless Upgrade – ESH – 8/14/2025

Description

All wireless access points (WAP) in ESH will be migrated to the new server by the networking team. There should be no impact on users.

Posted: 8/14/25 7:22 pm
Last updated: 8/29/25 2:42 pm
Event type: Informational
Current status: Resolved
Service Network-Wireless

 Network Outage – Patient Care Center (PCC) – July 29, 2025 – 9:30 am

Description

July 29, 2025 3:30

Power has been restored at this time.

 

JULY 29, 2025 – 9:30 AM – INITIAL REPORT:

Facilities has shut down power to the building and turned off the generator to repair a power issue.  There is no ETR (est. time of repair).

 

 

Posted: 7/29/25 9:46 am
Last updated: 7/29/25 8:54 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services