Posts Categorized: Canvas

 Missing Canvas Courses

Description

Some Instructor and Student enrollments were affected by routine changes to the Canvas load script. This has caused courses for some instructors and students to disappear from their Course Dashboard. The issue has been fixed and the enrollment script is being re-run. A restoration notice will be sent out once the script run is complete.

Posted: 8/14/17 6:52 pm
Last updated: 8/14/17 9:08 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas


 Canvas Page Errors

Description

Instructure has notified campus of the following:

11:13 am:

Resolved – Our DevOps team implemented a fix and at this time all users have access to Canvas. We apologize for the inconvenience.

10:48 am:

Investigating – Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may have cause.

Posted: 8/10/17 10:54 am
Last updated: 8/10/17 11:17 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas


 Canvas and MyGateway Services affected by Amazon outage

Description

Feb 28, 2017, noon to 4pm:  Due to the Amazon hosting outage, all of Canvas and some of the third-party services within MyGateway were unavailable for about 4 hours.  Amazon started to stabilize at 4pm but some services in Canvas, like uploading assignments and sending of notifications were slow or intermittent until about 8pm.  Some of the third-party services affected in MyGateway included Learning Objects wikis/blogs and most of the textbook publishers’ sites.  All services should be fully functional at this time.

Posted: 3/1/17 8:40 am
Last updated: 3/1/17 8:40 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas, MyGateway


 Canvas Course Combo Issue

Description

Over the weekend a data load issue caused problems with Canvas courses that are combined with other courses. The data issue caused these courses to combine with incorrect courses. This issue has been fixed, and all course combos in Canvas should be working again.

Posted: 2/27/17 9:57 am
Last updated: 2/27/17 9:57 am
Event type: Informational
Current status: Resolved
Service Canvas