Posts Categorized: Canvas

 Canvas LMS

Description

Customers may be running into Status 500 errors when accessing Canvas. The vendor is working to remediate the problem.

Posted: 9/16/21 9:20 am
Last updated: 9/16/21 9:56 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas


 Kaltura Degraded

Description

Kaltura hosting is experiencing degraded service and is not currently loading within Canvas.  Please check https://status.kaltura.com/ for current updates.

Posted: 9/17/20 4:10 pm
Last updated: 9/18/20 8:09 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas, Kaltura Video Services


 Canvas Login Issues

Description

Login services at Columbia are having intermittent issues affecting new logins to Canvas.  Some other web services are working and some are throwing login error.  Columbia IT is investigating to find the source and fix.  No ETA at this time.

5:05pm  Columbia IT has resolved the issue.

Posted: 8/28/20 4:30 pm
Last updated: 8/28/20 5:17 pm
Event type: Service Unavailable
Current status: Resolved
Service Canvas


 Kaltura Video Services Outage

Description

Our vendor Kaltura Video Services is currently experiencing an outage and they are working on it.  This would affect some videos within Canvas that use My Media, Media Gallery or embedded Kaltura videos.  For current updates please see the vendor status page: https://status.kaltura.com/

Posted: 8/26/20 9:45 am
Last updated: 8/26/20 2:04 pm
Event type: Service Unavailable
Current status: Resolved
Service Canvas, Kaltura Video Services


 Panopto degraded

Description

Panopto hosted services are currently degraded to the vendor performing emergency database maintenance.  Their status page estimates a few minutes to complete.  You can check the current status here:

http://trust.panopto.com/

Posted: 4/14/20 3:29 pm
Last updated: 4/14/20 3:56 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas, Panopto Services


 UMC – Data center maintenance – July 3, 2019 10pm – 11pm

Description

University of Missouri – Columbia network team will be performing a scheduled reboot of their data center edge network equipment to resolve a software issue.  While we have redundancy in place there may be some impact on our services here on campus during the reboot.

Reboot will take approximately 30 minutes.

Posted: 7/3/19 3:29 pm
Last updated: 8/17/19 1:24 pm
Event type: Informational
Current status: Resolved
Service Applications/Web Apps, Canvas, eMail-Fac/Staff


 Canvas File Upload/Download Issues

Description

Feb 6, 2019, 5:00p-5:15p CT:  Canvas hosting experienced a brief period of file upload and download issues.

Feb 7, 2019, 11:30a-2:00p CT:  Canvas continued to have file upload and download issues.

Feb 7, 2019, 2:30p CT:   Canvas file upload/download seems to be resolved

Please check https://status.instructure.com/ for full details.

Posted: 2/7/19 1:55 pm
Last updated: 2/7/19 2:55 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas


 Canvas Login Issue

Description

8/28/2018, 6:52p-7:13p CT:  Users reported and our vendor confirmed that Canvas was unavailable for about 25 minutes last night.  Here is the official message from Canvas Hosting…

Canvas Status Update
Users unable to access Canvas 8/28/2018

Users at your institution were unable to access Canvas between 5:52 pm and 6:13 pm MT. Our DevOps team has ensured the site is available and running normally.  We apologize for any trouble this caused for you, especially as semesters are starting for many of you.  We will keep an eye on things to ensure things continue to function for you and your users.

Thank you,
Canvas Support

Posted: 8/29/18 8:49 am
Last updated: 8/29/18 8:49 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas


 Shibboleth Down

Description

9/5/17 2:34 pm:  We received information that Shibboleth may be down, which may prevent users from logging into Canvas and other applications.

9/14/17 5:00 pm:  Logins should be functioning better.  Columbia made some tuning changing that helped performance during high load times.

Posted: 9/5/17 2:34 pm
Last updated: 9/20/17 11:20 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas