Posts Categorized: Canvas

 Canvas

Description

*The vendor has implemented a fix and is monitoring the service.

 

The Canvas LMS is currently unreachable.

The vendor is aware and is investigating the problem. Time to resolution is not yet known. Thank you for your patience.

Posted: 2/13/24 11:22 am
Last updated: 2/13/24 12:28 pm
Event type: Service Unavailable
Current status: Resolved
Service Canvas


 Canvas LMS Major Outage

Description

Update: A fix has been implemented and the vendor is monitoring the results.

 

Canvas users are experiencing slowness and error when accessing Canvas in the US region. Instructure is currently investigating.

Posted: 9/21/22 1:31 pm
Last updated: 9/21/22 1:43 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas


 Canvas and other Amazon hosted systems outages and slowness

Description

There are outages with all amazon hosted services. Some may be slow and some may be unavailable. Various campus groups are monitoring the situation.

The list of services includes but is not limited to:

– Canvas LMS
– Pearson
– WileyPLUS
– iClicker
– Panopto
– SmarterProctoring
– Lockdown Browser
– Voice Threads

Posted: 12/7/21 2:05 pm
Last updated: 12/8/21 8:31 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas


 Canvas LMS

Description

Customers may be running into Status 500 errors when accessing Canvas. The vendor is working to remediate the problem.

Posted: 9/16/21 9:20 am
Last updated: 9/16/21 9:56 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas


 Kaltura Degraded

Description

Kaltura hosting is experiencing degraded service and is not currently loading within Canvas.  Please check https://status.kaltura.com/ for current updates.

Posted: 9/17/20 4:10 pm
Last updated: 9/18/20 8:09 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas, Kaltura Video Services


 Canvas Login Issues

Description

Login services at Columbia are having intermittent issues affecting new logins to Canvas.  Some other web services are working and some are throwing login error.  Columbia IT is investigating to find the source and fix.  No ETA at this time.

5:05pm  Columbia IT has resolved the issue.

Posted: 8/28/20 4:30 pm
Last updated: 8/28/20 5:17 pm
Event type: Service Unavailable
Current status: Resolved
Service Canvas


 Kaltura Video Services Outage

Description

Our vendor Kaltura Video Services is currently experiencing an outage and they are working on it.  This would affect some videos within Canvas that use My Media, Media Gallery or embedded Kaltura videos.  For current updates please see the vendor status page: https://status.kaltura.com/

Posted: 8/26/20 9:45 am
Last updated: 8/26/20 2:04 pm
Event type: Service Unavailable
Current status: Resolved
Service Canvas, Kaltura Video Services


 Panopto degraded

Description

Panopto hosted services are currently degraded to the vendor performing emergency database maintenance.  Their status page estimates a few minutes to complete.  You can check the current status here:

http://trust.panopto.com/

Posted: 4/14/20 3:29 pm
Last updated: 4/14/20 3:56 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas, Panopto Services


 UMC – Data center maintenance – July 3, 2019 10pm – 11pm

Description

University of Missouri – Columbia network team will be performing a scheduled reboot of their data center edge network equipment to resolve a software issue.  While we have redundancy in place there may be some impact on our services here on campus during the reboot.

Reboot will take approximately 30 minutes.

Posted: 7/3/19 3:29 pm
Last updated: 8/17/19 1:24 pm
Event type: Informational
Current status: Resolved
Service Applications/Web Apps, Canvas, eMail-Fac/Staff


 Canvas File Upload/Download Issues

Description

Feb 6, 2019, 5:00p-5:15p CT:  Canvas hosting experienced a brief period of file upload and download issues.

Feb 7, 2019, 11:30a-2:00p CT:  Canvas continued to have file upload and download issues.

Feb 7, 2019, 2:30p CT:   Canvas file upload/download seems to be resolved

Please check https://status.instructure.com/ for full details.

Posted: 2/7/19 1:55 pm
Last updated: 2/7/19 2:55 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas