Canvas Outage – Update

Description

Update:
5/8/2026
6:00PM

Honorlock is now active. Faculty need to visit their course’s Honorlock page and if you see a message to reauthorize your account for Honorlock you may click the Authorize button. This is a legitimate message and you must authorize to ensure student access to exams.

Update:
5/8/2026
9:55 AM

We have confirmed that following recovery efforts by the vendor, Canvas is back online. You may now resume using the platform. While the system is operational, there may be some functions that interact with Canvas that are not currently available.

What you should do now:

• It is recommended that you reset your Single Sign-On password using these instructions. If you need help resetting your password, contact the Help Desk or 516-6034
• Exercise caution when opening any unexpected emails that appear to come from Canvas or its provider, Instructure. Attackers may attempt to use this cybersecurity incident to target individuals through phishing or other tactics. See these resources to protect yourself from phishing scams.
• Do not click on or accept any unprompted downloads within Canvas.

Please refer to this IT status page for ongoing updates.

More information regarding any impacts on individuals or their data will be provided as soon as it becomes available.

Thank you for your patience and vigilance as we work through this incident together.

The Canvas learning system is currently experiencing technical issues and may be unavailable. We will update the situation when more is known. Time to resolution is unknown at this time.

Please do not try to log into canvas at this time.

Apologies for the inconvenience and thank you for your patience.

 Canvas emails are being block

Description

Update:

A fix has been implemented and we are monitoring the results. Emails that were sent to you from Canvas during this issue should now flow to you, but any emails that you sent TO Canvas that bounced will need to be resent. Thank you.

Users are reporting bounced emails to Canvas and that Canvas notifications are not being received. Technicians are looking into the issue. Time to resolution is unknown currently. Apologies for the inconvenience and thank you for your patience.

 Canvas

Description

*The vendor has implemented a fix and is monitoring the service.

The Canvas LMS is currently unreachable.

The vendor is aware and is investigating the problem. Time to resolution is not yet known. Thank you for your patience.

 Canvas LMS Major Outage

Description

Update: A fix has been implemented and the vendor is monitoring the results.

Canvas users are experiencing slowness and error when accessing Canvas in the US region. Instructure is currently investigating.

 Canvas and other Amazon hosted systems outages and slowness

Description

There are outages with all amazon hosted services. Some may be slow and some may be unavailable. Various campus groups are monitoring the situation.

The list of services includes but is not limited to:

– Canvas LMS
– Pearson
– WileyPLUS
– iClicker
– Panopto
– SmarterProctoring
– Lockdown Browser
– Voice Threads

 Canvas LMS

Description

Customers may be running into Status 500 errors when accessing Canvas. The vendor is working to remediate the problem.

 Canvas Login Issues

Description

Login services at Columbia are having intermittent issues affecting new logins to Canvas.  Some other web services are working and some are throwing login error.  Columbia IT is investigating to find the source and fix.  No ETA at this time.

5:05pm  Columbia IT has resolved the issue.