Canvas emails are being block

Description

Update:

A fix has been implemented and we are monitoring the results. Emails that were sent to you from Canvas during this issue should now flow to you, but any emails that you sent TO Canvas that bounced will need to be resent. Thank you.

Users are reporting bounced emails to Canvas and that Canvas notifications are not being received. Technicians are looking into the issue. Time to resolution is unknown currently. Apologies for the inconvenience and thank you for your patience.

 Canvas

Description

*The vendor has implemented a fix and is monitoring the service.

The Canvas LMS is currently unreachable.

The vendor is aware and is investigating the problem. Time to resolution is not yet known. Thank you for your patience.

 Canvas LMS Major Outage

Description

Update: A fix has been implemented and the vendor is monitoring the results.

Canvas users are experiencing slowness and error when accessing Canvas in the US region. Instructure is currently investigating.

 Canvas and other Amazon hosted systems outages and slowness

Description

There are outages with all amazon hosted services. Some may be slow and some may be unavailable. Various campus groups are monitoring the situation.

The list of services includes but is not limited to:

– Canvas LMS
– Pearson
– WileyPLUS
– iClicker
– Panopto
– SmarterProctoring
– Lockdown Browser
– Voice Threads

 Canvas LMS

Description

Customers may be running into Status 500 errors when accessing Canvas. The vendor is working to remediate the problem.

 Canvas Login Issues

Description

Login services at Columbia are having intermittent issues affecting new logins to Canvas.  Some other web services are working and some are throwing login error.  Columbia IT is investigating to find the source and fix.  No ETA at this time.

5:05pm  Columbia IT has resolved the issue.