Posts Categorized: Email-Fac/Staff

 Microsoft 365 email delays

Description

Update –

Access issues for Microsoft 365 services, including Teams and Outlook, have been resolved. The Microsoft service environment remained healthy, and the incident was related to a third-party network issue.

Update –

Print to email functionality is affected by the email outage.

Scan to email functionality may be affected by the email outage.

At this time, Microsoft 365 email is experiencing delays with receiving external emails.  Email sent from within the UM System seems to be delivered normally.  Microsoft is working to resolve the issue.

Posted: 1/22/26 2:13 pm
Last updated: 1/23/26 11:06 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Email-Fac/Staff, Email-Student

 Microsoft 365 services and features

Description

Microsoft has been addressing service-related issues affecting Exchange Online email, Teams, and SharePoint services.

ITS is still receiving reports of some intermittent issues, including:

  • Error messages when opening messages in Outlook
  • Error messages when accessing Outlook on the Web at https://outlook.office.com
  • Outlook search and Windows search
  • Delay in changing Teams status

Microsoft is working to resolve these issues with their services.

Unfortunately, the Microsoft issue impacts all methods, making it difficult to recommend a specific workaround. If your usual email client is not retrieving newer messages, please try another client (Outlook desktop application, Outlook on the web, email on your phone). 

University of Missouri Division of IT is tracking this issue via https://status.missouri.edu/incidents/ccg30c1j3bt3

Posted: 11/25/24 1:32 pm
Last updated: 12/5/24 8:32 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Applications/Web Apps, Email-Fac/Staff, Email-Student

 Missing Microsoft 365 licenses, access to web apps and mailboxes

Description

Update: The issues with Microsoft 365 license assignments has been corrected. Please report any issues to https://help.umsl.edu

University of Missouri System Division of IT has reported an issue occurring this morning where a number of user accounts are missing Microsoft 365 licenses, which affects those users’ ability to access Microsoft 365 applications and email mailboxes. Technicians have initiated a fix and access should be restored by this afternoon.

Posted: 7/30/24 10:00 am
Last updated: 8/1/24 1:54 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Email-Fac/Staff, Email-Student

 Microsoft 365 sign-in issues

Description

UMSL ITS is receiving reports that some users are unable to sign to Microsoft 365 services, including email, due to an issue with missing account licenses. The issue is currently being investigated. Please see https://status.missouri.edu for updates.

Posted: 4/30/24 8:41 am
Last updated: 5/1/24 10:04 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Applications/Web Apps, Email-Fac/Staff, Email-Student

 Departmental mailbox issues

Description

UM has reported that several departmental mailboxes are currently unavailable for use and cannot receive email at this time.  The problem is currently being investigated.

Posted: 6/7/23 5:00 pm
Last updated: 6/21/23 2:16 pm
Event type: Service Unavailable
Current status: Resolved
Service Email-Fac/Staff

 Delays with email delivery

Description

UMSL has received reports of delays affecting incoming email messages to @umsl.edu, @umsystem.edu, and other UM campus addresses, particularly from senders outside the university.  You may receive messages that were delayed by several hours, but ITS expects that all messages have been queued by the affected service provider, and should be delivered as soon as possible.  Messages sent between university students, faculty, and staff accounts are not expected to experience the same delays as outside senders, particularly if both sender and receiver are using Microsoft 365 email.

Posted: 2/22/21 5:35 pm
Last updated: 3/9/21 12:54 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Email-Fac/Staff, Email-Student

 Audio Conferencing in Microsoft Teams

Description

*Update*

Faculty and staff may be receiving new meeting requests for meetings that were previously scheduled using Microsoft Teams.

 

UMSL employees received an email this evening (11/19) from Microsoft that indicates you now have new calling features in Microsoft Teams. This email is legitimate and is a result of a license upgrade with Microsoft. You do not need to report the email as phishing or be concerned.

If we receive any additional information regarding this notification we will provide updates.

Posted: 11/19/20 6:40 pm
Last updated: 11/23/20 2:27 pm
Event type: Informational
Current status: Resolved
Service Email-Fac/Staff

 Login to web-based Office applications

Description

Microsoft Office is having issues when users try to log in via web or mobile applications. This includes access to email on Microsoft 365.

Please visit https://status.office.com/ for updated information.

 

UPDATE: The issue was resolved around 8pm, and logins should be working now.

Posted: 9/28/20 5:13 pm
Last updated: 9/28/20 9:20 pm
Event type: Service Unavailable
Current status: Resolved
Service Email-Fac/Staff, Email-Student