Posts Categorized: eMail-Fac/Staff

 Audio Conferencing in Microsoft Teams

Description

*Update*

Faculty and staff may be receiving new meeting requests for meetings that were previously scheduled using Microsoft Teams.

 

UMSL employees received an email this evening (11/19) from Microsoft that indicates you now have new calling features in Microsoft Teams. This email is legitimate and is a result of a license upgrade with Microsoft. You do not need to report the email as phishing or be concerned.

If we receive any additional information regarding this notification we will provide updates.

Posted: 11/19/20 6:40 pm
Last updated: 11/23/20 2:27 pm
Event type: Informational
Current status: Resolved
Service eMail-Fac/Staff


 Login to web-based Office applications

Description

Microsoft Office is having issues when users try to log in via web or mobile applications. This includes access to email on Microsoft 365.

Please visit https://status.office.com/ for updated information.

 

UPDATE: The issue was resolved around 8pm, and logins should be working now.

Posted: 9/28/20 5:13 pm
Last updated: 9/28/20 9:20 pm
Event type: Service Unavailable
Current status: Resolved
Service eMail-Fac/Staff, eMail-Student


 Email authentication issues — please restart email clients

Description

Outlook clients (desktop and mobile) may need to be restarted or they may prompt for re-authentication, due to the refresh of a critical service running on the email servers.

Posted: 9/28/20 5:02 pm
Last updated: 10/13/20 2:40 pm
Event type: Service Unavailable
Current status: Resolved
Service eMail-Fac/Staff


 Outlook Web Access (OWA) – Intermittent Login Issues

Description

We are receiving reports that some users are experiencing intermittent login issues when attempting to login to Outlook Web Access (https://owa.umsl.edu/). Clearing the browser cache or restarting the browser may resolve the issue, however, the UM System Exchange messaging team has opened a case with Microsoft to investigate potential service issues. We will provide updates as we get more information from the vendor.

Posted: 5/29/20 11:14 am
Last updated: 6/5/20 2:42 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff, eMail-Student


 OWA issues with Faculty/Staff email

Description

Update:

Outlook Web Access services are now working as expected. If you continue to see issues, please contact Technology Support at help.umsl.edu

 

We are currently seeing some “Gateway Timeout” messages with Outlook Web Access (OWA). Technicians are currently investigating.

If you receive this message, please wait a few minutes and try reloading the page in your web browser.

If you experience login issues with the Outlook application, please try restarting Outlook.

Posted: 3/25/20 11:31 am
Last updated: 3/25/20 2:32 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff


 Outlook Web Access (OWA) – Slowness

Description

ongoing issues will be tracked in new outage that was published.

 

We are currently seeing some slowness with Outlook Web Access (OWA) for some users.

UM technicians are currently investigating.

Posted: 3/23/20 11:10 am
Last updated: 3/25/20 12:39 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff


 Intermittent Email Issues

Description

*UPDATE:  UM System IT has resolved the email issues.

 

Currently 9 of the 168 Exchange email databases are in an offline state. Users that are homed on these databases will be unable to connect to Exchange until the issue is resolved. UM System IT Messaging technicians have opened a case with Microsoft to determine root cause and find a resolution.

Technicians are continuing to work with the vendor to restore the affected databases. We anticipate service restoration for users as databases are returned to normal service.
We will provide more updates as more information becomes available.

Posted: 3/14/20 4:53 pm
Last updated: 3/15/20 9:39 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff, eMail-Student