Posts Categorized: eMail-Fac/Staff

 Email outages reported


There are reports of widespread email problems across campus.  IT staff are investigating the issue.  There may be additional campus services affected.  We will post more information when it becomes available.

Update: Issue appears to be affecting emails sent from printers and campus web applications.  We believe there is a problem with name resolution that fails to lookup addresses.  Mails sent from Outlook and Outlook Web clients appear to be unaffected.  Other services that perform user lookup functions may be affected.


This issue is now resolved.

Posted: 8/21/18 4:30 pm
Last updated: 8/21/18 5:34 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff, eMail-Student

 UMSL Email and Web Applications (including My Gateway)


An issue was identified affecting authentication on various campus web applications.  The issue also affected campus email.  The outage began at approximately 6:30 AM this morning.  At this time all issues appear to be resolved.  The cause is being determined at this time.  Please report any further issues to the Help Desk.

Posted: 6/24/18 8:36 am
Last updated: 6/24/18 8:39 am
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, eMail-Fac/Staff, eMail-Student, MyGateway

 Network issues for services hosted at UM


UM’s Division of Information Technology is reporting network issues, which may affect access to hosted services such as faculty/staff email, MyGateway, MyView, etc. Technicians are investigating the problem.

Posted: 5/16/17 11:49 am
Last updated: 5/17/17 2:49 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff, MyGateway, MyView

 Missing entries in Outlook Global Address List


ITS has received reports that some entries are missing from Outlook’s Global Address List.  This issue affects only faculty and staff email users.  ITS is working to resolve the issue.

Until the issue is resolved, the missing entries may be found by selecting the “St Louis” sub-list from Outlook, or by using Outlook Web Access via

Posted: 11/17/15 2:31 pm
Last updated: 11/23/15 8:01 am
Event type: Informational
Current status: Resolved
Service eMail-Fac/Staff