Posts Categorized: Email-Fac/Staff

 Missing Microsoft 365 licenses, access to web apps and mailboxes

Description

Update: The issues with Microsoft 365 license assignments has been corrected. Please report any issues to https://help.umsl.edu

University of Missouri System Division of IT has reported an issue occurring this morning where a number of user accounts are missing Microsoft 365 licenses, which affects those users’ ability to access Microsoft 365 applications and email mailboxes. Technicians have initiated a fix and access should be restored by this afternoon.

Posted: 7/30/24 10:00 am
Last updated: 8/1/24 1:54 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Email-Fac/Staff, Email-Student

 Microsoft 365 sign-in issues

Description

UMSL ITS is receiving reports that some users are unable to sign to Microsoft 365 services, including email, due to an issue with missing account licenses. The issue is currently being investigated. Please see https://status.missouri.edu for updates.

Posted: 4/30/24 8:41 am
Last updated: 5/1/24 10:04 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Applications/Web Apps, Email-Fac/Staff, Email-Student

 Departmental mailbox issues

Description

UM has reported that several departmental mailboxes are currently unavailable for use and cannot receive email at this time.  The problem is currently being investigated.

Posted: 6/7/23 5:00 pm
Last updated: 6/21/23 2:16 pm
Event type: Service Unavailable
Current status: Resolved
Service Email-Fac/Staff

 Delays with email delivery

Description

UMSL has received reports of delays affecting incoming email messages to @umsl.edu, @umsystem.edu, and other UM campus addresses, particularly from senders outside the university.  You may receive messages that were delayed by several hours, but ITS expects that all messages have been queued by the affected service provider, and should be delivered as soon as possible.  Messages sent between university students, faculty, and staff accounts are not expected to experience the same delays as outside senders, particularly if both sender and receiver are using Microsoft 365 email.

Posted: 2/22/21 5:35 pm
Last updated: 3/9/21 12:54 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Email-Fac/Staff, Email-Student

 Audio Conferencing in Microsoft Teams

Description

*Update*

Faculty and staff may be receiving new meeting requests for meetings that were previously scheduled using Microsoft Teams.

 

UMSL employees received an email this evening (11/19) from Microsoft that indicates you now have new calling features in Microsoft Teams. This email is legitimate and is a result of a license upgrade with Microsoft. You do not need to report the email as phishing or be concerned.

If we receive any additional information regarding this notification we will provide updates.

Posted: 11/19/20 6:40 pm
Last updated: 11/23/20 2:27 pm
Event type: Informational
Current status: Resolved
Service Email-Fac/Staff

 Login to web-based Office applications

Description

Microsoft Office is having issues when users try to log in via web or mobile applications. This includes access to email on Microsoft 365.

Please visit https://status.office.com/ for updated information.

 

UPDATE: The issue was resolved around 8pm, and logins should be working now.

Posted: 9/28/20 5:13 pm
Last updated: 9/28/20 9:20 pm
Event type: Service Unavailable
Current status: Resolved
Service Email-Fac/Staff, Email-Student

 Email authentication issues — please restart email clients

Description

Outlook clients (desktop and mobile) may need to be restarted or they may prompt for re-authentication, due to the refresh of a critical service running on the email servers.

Posted: 9/28/20 5:02 pm
Last updated: 10/13/20 2:40 pm
Event type: Service Unavailable
Current status: Resolved
Service Email-Fac/Staff