Posts Categorized: Kaltura Video Services

 Kaltura outage

Description

We have completed monitoring after normal performance was restored earlier at 20:51 UTC / 3:51 CST

 

 

Kaltura Services unavailable

Upload, API and KMS

Incident status: Identified

What is the Impact: API errors, KMS/KAF and Upload unavailability.

Current Status: Root cause has been identified and our teams are working on the resolution.

What to Expect Next: The next update will be posted within 30 minutes.

Posted: 2/10/21 2:38 pm
Last updated: 2/10/21 4:54 pm
Event type: Service Unavailable
Current status: Resolved
Service Kaltura Video Services

 Kaltura Degraded

Description

Kaltura hosting is experiencing degraded service and is not currently loading within Canvas.  Please check https://status.kaltura.com/ for current updates.

Posted: 9/17/20 4:10 pm
Last updated: 9/18/20 8:09 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas, Kaltura Video Services

 Kaltura Video Services Outage

Description

Our vendor Kaltura Video Services is currently experiencing an outage and they are working on it.  This would affect some videos within Canvas that use My Media, Media Gallery or embedded Kaltura videos.  For current updates please see the vendor status page: https://status.kaltura.com/

Posted: 8/26/20 9:45 am
Last updated: 8/26/20 2:04 pm
Event type: Service Unavailable
Current status: Resolved
Service Canvas, Kaltura Video Services

 Kaltura’s Captions Request services is unavailable at this time, error 500

Description

Kaltura’s  Captions Request services are unavailable at this time.   Multiple University across the US  are receiving the error 500 when requesting captioning.     The vendor is working on resolving the services outage.

Kaltura’s Captions Request services are now available. Root cause: vendor needed to update  SSL certificate.

 

 

Posted: 3/6/18 1:51 pm
Last updated: 3/6/18 2:05 pm
Event type: Service Unavailable
Current status: Resolved
Service Kaltura Video Services

 Kaltura Blackboard Building Block upgrade outage

Start Time: 12/28/15 8:00 am - End Time: 12/28/15 10:00 am

Description

Kaltura Blackboard Building block update  and KAF configuration will be done during outage period.   Expect intermittent loss of the Kaltura services in Mygateway during the update.    Kaltura MediaSpace Services will not be effected.

Primary Contact: Marcel Bechtoldt

Posted: 12/27/15 3:38 pm
Last updated: 2/16/16 8:13 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Kaltura Video Services