Posts Categorized: General

 Disruption of IT services because of CrowdStrike issue

Description

Early this morning, there was a disruption to computers and IT services with worldwide impact. The issues were caused by a security software product, CrowdStrike Falcon. We use a different security software at UMSL, which means we avoided the havoc being reported in the news. We are investigating our services and will communicate about any widespread issues impacting our faculty, staff, or students.

Sincerely,
David Gerstenecker
Chief Information Officer (CIO)

 

Update at 11:30 am on July 19, 2024:

Two UMSL services are impacted by this disruption: Cherwell (our help.umsl.edu environment) and CRM Advance (our Advancement customer relationship system). Each of these vendors are working to remedy the situation. Updates are available at the following sites:

Cherwell: incident page from vendor – https://status.ivanticloud.com/incidents/dkz4zgsq63wz and incident page for DoIT – https://status.missouri.edu/incidents/b5yp8nqzp4q1

CRM Advance: incident page from vendor – https://status.elluciancloud.com/

Update at 2:40 pm on July 19, 2024:

UMSL’s CRM Advance environment is now available.

We are still waiting on Cherwell to fix our UMSL environment (help.umsl.edu).

Update at 8:30 am on July 22, 2024:

Cherwell is available as of approximately 2 pm on Saturday, July 20, 2024. This resolves all outstanding issues caused by the CrowdStrike outage.

Posted: 7/19/24 5:20 am
Last updated: 7/22/24 8:41 am
Event type: Informational
Current status: Resolved
Service General

 Intermittant Mitel service and Mitel Connect (softphone) outage

Description

We have recevied reports stating employees are unable to use their Mitel Connect software as a softphone.  We are working with our vendor to fix the issue.

 

Services have been restored

Posted: 7/17/24 11:11 am
Last updated: 7/17/24 4:27 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service General, Telephone Services

We are investigating an issue were Mitel Connect, our softphones, will not connect. You may see intermittant desk phone issues.

Posted: 3/3/21 3:44 pm
Last updated: 3/3/21 3:44 pm
Event type:
Current status:
Service General

Instructure Canvas hosting is having issues. They are aware of the issue and are working on it. The status of Canvas can be checked athttps://status.instructure.com/

 Scheduled Maintenance – Remote Sites

Start Time: 2/16/18 12:01 am - End Time: 2/16/18 5:00 am

Description

MOREnet’s vendor AT&T will be perform a class A inspection of all hardware involved in recent problems in St Louis.  This emergency maintenance will be performed tonight from 12:01AM to 5:00AM.  There will be intermittent outages during this time while they inspect all devices and clean all fiber.

 

Sites/Services Affected:

Networking and phones to remote sites IT Enterprises, Children’s Advocacy Center – West Pine and Kirkwood, STLPR at Grand Center, CETC, Center for Eye Care – Lindell and East St. Louis.

 

 

Primary Contact: Steve Anthoney

Posted: 2/15/18 4:29 pm
Last updated: 2/16/18 9:29 am
Event type: Scheduled Maintenance
Current status: Resolved
Service General, Network-Access

Posted: 8/28/17 12:49 pm
Last updated: 8/28/17 12:49 pm
Event type:
Current status:
Service Canvas, General

Canvas is experiencing intermittent logins. The vendor has been notified and is looking into the issue. If you are experiencing issues try logging into canvas.umsl.edu directly.

Posted: 7/11/17 10:55 am
Last updated: 7/11/17 10:55 am
Event type:
Current status:
Service General

Telephone Services is receiving reports of inbound call problems. We are working to resolve this problem.