Daily Archives: Thursday, April 9, 2020

 Telephone Service outage

Description

Telephone service will become unavailable at 5:30pm Thursday 4/9/2020 in order to perform emergency maintenance. We expect these repairs to take roughly 90 minutes. This will affect all softphone connections and some physical campus phones. If you have a technology issue during that time, please open a Cherwell ticket via help.umsl.edu or email helpdesk@umsl.edu, as the Help Desk phones will also be down.

 

Update: All telephone systems are back up and working. We are still monitoring the softphone issue from earlier and following up with users to see whether the original issue has also been resolved.

Posted: 4/9/20 4:17 pm
Last updated: 4/9/20 8:34 pm
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services


 Issues with Mitel Softphone

Description

Currently some users are having trouble connecting to Softphone using the Mitel Connect client. In these cases, the client will spontaneously switch back to Deskphone, sit in Softphone but be unable to make or receive calls, or will display the error “Softphone Registration Timed Out”. We are working on a solution to this issue and thank you for your patience.

 

Update: The above issues in Softphone are resolved following emergency maintenance.

Posted: 4/9/20 1:05 pm
Last updated: 4/10/20 8:31 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services