Monthly Archives: May 2020

 Unscheduled server restarts

Description

Several application servers hosted by UMSL ITS were briefly unavailable shortly after 5 a.m., when a hosting server became unresponsive.  All affected servers automatically restarted on the remaining hosts, and became available again within minutes.  This outage briefly impacted telephone services, including ShoreTel/Mitel Connect.

Posted: 5/30/20 6:02 am
Last updated: 6/5/20 9:35 pm
Event type: Informational
Current status: Resolved
Service Applications/Web Apps, Telephone Services

 Outlook Web Access (OWA) – Intermittent Login Issues

Description

We are receiving reports that some users are experiencing intermittent login issues when attempting to login to Outlook Web Access (https://owa.umsl.edu/). Clearing the browser cache or restarting the browser may resolve the issue, however, the UM System Exchange messaging team has opened a case with Microsoft to investigate potential service issues. We will provide updates as we get more information from the vendor.

Posted: 5/29/20 11:14 am
Last updated: 6/5/20 2:42 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff, eMail-Student

 Network Wireless Outage – Sunday May 31 – 8:00 AM to 9:00 AM

Start Time: 5/31/20 8:00 am - End Time: 5/31/20 9:00 am

Description

Networking will be upgrading the software for the Wireless Network.    During the upgrade, all wireless access will be unavailable.

Primary Contact: Steve Chapman ext: 4063

Posted: 5/29/20 9:42 am
Last updated: 8/13/20 11:53 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wireless

 Network Maintenance Outage – Sunday May 24 8:00 am – 9:00 am – SLB and ABH

Start Time: 5/24/20 8:00 am - End Time: 5/24/20 9:00 am

Description

Networking will be upgrading software on network switches located in SLB (Science Learning Building) and ABH (Anheuser-Busch Hall).  During the upgrade, all network access will be unavailable in these locations including wireless and telephone services.

Primary Contact: Steve Chapman ext: 4063

Posted: 5/22/20 2:56 pm
Last updated: 5/24/20 9:40 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless

 Student Mailbox Delivery Issues

Description

Update: Most student email services and mail delivery issues should now be resolved. If you continue to see issues, please contact the Technology Support Ceneter, https://help.umsl.edu

 

The UM System AD and Messaging team have received reports that some student mailbox users are unable to receive mail after the M365 object class change and move to the Active Sync OU yesterday.

Initial investigation has shown an issue with our Azure AD Connect server where attribute changes may have stopped replicating to Azure. The team rebooted the server around 9:15 AM this morning, which should kickstart any attribute changes that need to be updated in Azure, including the remote routing address that is needed to route mail from Exchange to Exchange Online. Any password changes in AD that need to replicate to the cloud services will also be affected.

We will provide additional updates as soon as more information is made available

Posted: 5/21/20 9:55 am
Last updated: 5/22/20 8:55 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Student

 Zoom Scheduled Meeting and recording URL redirect issues

Description

With the  Zoom sub-accounts move to the umsystem.zoom.us domain this weekend,  the old meeting URL’s were supposed to be redirecting users to the proper meeting. We are working with Zoom to investigate getting that redirect working properly.

Old Zoom meeting redirects are now working correctly.

 

Posted: Marcel Bechtoldt

 

 

Posted: 5/18/20 5:26 pm
Last updated: 5/18/20 5:26 pm
Event type: Informational
Current status: Resolved
Service Zoom Conferencing

 VPN “Anyconnect” upgrade – Wednesday 5/6/2020 – 5:00am to 6:00am –

Start Time: 5/6/20 5:00 am - End Time: 5/6/20 6:00 am

Description

Networking will be upgrading the current VPN.  We will need to take the VPN offline during the maintenance.

Any access through the VPN will be unavailable during this maintenance.

Primary Contact: Steve Chapman ext: 4063

Posted: 5/5/20 10:07 am
Last updated: 5/21/20 9:13 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-VPN