Issues with Mitel Softphone

Description

Currently some users are having trouble connecting to Softphone using the Mitel Connect client. In these cases, the client will spontaneously switch back to Deskphone, sit in Softphone but be unable to make or receive calls, or will display the error “Softphone Registration Timed Out”. We are working on a solution to this issue and thank you for your patience.

 

Update: The above issues in Softphone are resolved following emergency maintenance.

Posted: 4/9/20 1:05 pm
Last updated: 4/10/20 8:31 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services