Monthly Archives: April 2020

 Windows / Linux Server Patching and Oracle Database Maintenance

Start Time: 4/24/20 5:30 pm - End Time: 4/24/20 9:30 pm

Description

ITS system administrators will apply critical security updates to Windows and Linux servers.There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Student Unix home directories
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites
  • WWW sites
  • UMSL Blogs and other WordPress blogs
  • Library databases

Additionally, database administrators will perform Oracle maintenance during this time.

There will be brief/intermittent outages of all UMSL production Oracle databases, and most web applications running on apps.umsl.edu, fusion.umsl.edu and coe.umsl.edu will be temporarily unavailable during the maintenance period.

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

 

04/24/2020 6:45pm: Oracle database maintenance has concluded

Primary Contact: Mike Toohey

Posted: 4/22/20 7:44 pm
Last updated: 5/3/20 1:04 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, MyGateway, Network-File Shares, Printing, Sharepoint, UMSL Websites

 Panopto degraded

Description

Panopto hosted services are currently degraded to the vendor performing emergency database maintenance.  Their status page estimates a few minutes to complete.  You can check the current status here:

http://trust.panopto.com/

Posted: 4/14/20 3:29 pm
Last updated: 4/14/20 3:56 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas, Panopto Services

 Telephone Service outage

Description

Telephone service will become unavailable at 5:30pm Thursday 4/9/2020 in order to perform emergency maintenance. We expect these repairs to take roughly 90 minutes. This will affect all softphone connections and some physical campus phones. If you have a technology issue during that time, please open a Cherwell ticket via help.umsl.edu or email helpdesk@umsl.edu, as the Help Desk phones will also be down.

 

Update: All telephone systems are back up and working. We are still monitoring the softphone issue from earlier and following up with users to see whether the original issue has also been resolved.

Posted: 4/9/20 4:17 pm
Last updated: 4/9/20 8:34 pm
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 Issues with Mitel Softphone

Description

Currently some users are having trouble connecting to Softphone using the Mitel Connect client. In these cases, the client will spontaneously switch back to Deskphone, sit in Softphone but be unable to make or receive calls, or will display the error “Softphone Registration Timed Out”. We are working on a solution to this issue and thank you for your patience.

 

Update: The above issues in Softphone are resolved following emergency maintenance.

Posted: 4/9/20 1:05 pm
Last updated: 4/10/20 8:31 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Windows Server Patching – Friday, April 3, 2020

Start Time: 4/3/20 5:30 pm - End Time: 4/3/20 8:30 pm

Description

ITS system administrators will apply critical security updates to Windows servers.

There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Campus print and fax services
  • TritonApps sessions
  • SharePoint sites
  • Remote Desktop Gateway

Primary Contact: Mike Toohey

Posted: 4/1/20 7:23 pm
Last updated: 4/9/20 8:36 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Printing, Sharepoint