Posts Categorized: MyGateway

 Receiving Reports Playing Kaltura Video in Mygateway Courses “Access Denied” error

Description

We been notified by students and instructors that  Kaltura video posted in Mygateway courses  are receiving Access Denied errors when attempting to watch specific videos.  We are working with vendor to correct this issue.  Will post a update  when there is a resolve.

Update 1/27, on current  Notification  Vender resolution.

Planned updating scripts for Migration of Categories to take place by vendor  during normal  Sunday’s  Outage Window.  Starting scripts for background migration of KAF categories on Sunday January 31st  6am to 10am.

Posted: 1/13/16 5:12 pm
Last updated: 2/16/16 8:11 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 MyGateway Intermittent Access Issues

Description

On Sunday, 11/29/15, one of the four servers running MyGateway was not responding due to a failed nightly restart.  If a user was unfortunate enough to connect to that particular node, they could not access MyGateway.  This would have affected about 25% of users.  The automated restart at 4am Monday morning got all four nodes working properly again.  All users should be able to access MyGateway now.

Posted: 11/30/15 9:54 am
Last updated: 11/30/15 9:54 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 MyGateway Maintenance

Start Time: 11/15/15 12:00 am - End Time: 11/15/15 7:00 am

Description

MyGateway will be unavailable from 12-7 A.M. on November 15.  MyGayeway will be unavailable at this time.

Posted: 11/10/15 4:58 pm
Last updated: 12/2/15 11:53 am
Event type: Scheduled Maintenance
Current status: Resolved
Service MyGateway

MyGateway will undergo maintenance between 12 A.M. and 7 A.M. November 15. MyGateway will be unavailable during this time.


 MyGateway Service Interruption

Description

MyGateway experienced a service interruption from 11:50 A.M. to 12:05 P.M. on 10/22.  Service has been restored

Posted: 10/23/15 1:21 pm
Last updated: 10/23/15 1:23 pm
Event type: Service Unavailable
Current status: Resolved
Service MyGateway