Intermittent MyGateway Connectivity Due To Columbia Internet Outage

Description

8:30p – 10:00p :  Columbia campus, which hosts our servers, experienced an Internet outage that also affected the connection to MyGateway.  Connectivity was up and down throughout the period.  Outage message from Columbia indicates it should be stable now but they continue to troubleshoot the root cause.

 Intermittent MyGateway Issues

Description

7:00a – 9:00a:  Some users were seeing Status 500 error pages or parts of courses not loading.  We found one frontend web server that needed restarting.  Service should be restored now.

 MyGateway slow or unresponsive

Description

11:30am : ITS is currently investigating degraded response from MyGateway.  Pages are slow or failing to respond.  Refreshing the pages seems to help, but services may need to be restarted in order to fully fix the issue.

1:00pm : Our hosting environment in Columbia had a partial failure cause two of the MyGateway web servers to need restarting.  All should be stable now.

 MyGateway slow or unresponsive

Description

915 pm : ITS is currently investigating degraded response from MyGateway.  Pages are slow or failing to respond.  Refreshing the pages seems to help, but services may need to be restarted in order to fully fix the issue.

10:50 pm : After rolling a restart of all the MyGateway web servers, the responsiveness seems back to normal.  Sorry for the inconvenience.

 Intermittent MyGateway Issues

Description

There were sporadic reports of users unable to access MyGateway. Upon further review, it was found that one of the BlackBoard app servers was not responding. BlackBoard services were restarted on that server and MyGateway should now be working normally for all users.

 MyGateway Maintenance February

Description

MyGateway will be undergoing maintenance 02/21/15 between 12:00 A.M. and 7 A.M. Sunday.  MyGateway will be unavailable during this time.

Primary Contact: Tony Elder

 SSO Service Interuption

Description

Pass through Single Sign On (SSO) links in MyGateway were intermittently failing due to a crashed database connector.  Restarting the services fixed the connection and SSO should be working properly now.

 Receiving Reports Playing Kaltura Video in Mygateway Courses “Access Denied” error

Description

We been notified by students and instructors that  Kaltura video posted in Mygateway courses  are receiving Access Denied errors when attempting to watch specific videos.  We are working with vendor to correct this issue.  Will post a update  when there is a resolve.

Update 1/27, on current  Notification  Vender resolution.

Planned updating scripts for Migration of Categories to take place by vendor  during normal  Sunday’s  Outage Window.  Starting scripts for background migration of KAF categories on Sunday January 31st  6am to 10am.

 MyGateway Intermittent Access Issues

Description

On Sunday, 11/29/15, one of the four servers running MyGateway was not responding due to a failed nightly restart.  If a user was unfortunate enough to connect to that particular node, they could not access MyGateway.  This would have affected about 25% of users.  The automated restart at 4am Monday morning got all four nodes working properly again.  All users should be able to access MyGateway now.

 MyGateway Maintenance

Description

MyGateway will be unavailable from 12-7 A.M. on November 15.  MyGayeway will be unavailable at this time.