Monthly Archives: July 2018

 Wireless Maintenance – Scheduled – 8-1-2018 @ 0400

Start Time: 8/1/18 4:00 am - End Time: 8/1/18 5:00 am

Description

Networking will be upgrading the wireless network at 0400.

During the upgrade wireless access will be unavailable for approximately 10 minutes

Primary Contact: Steve Chapman x4063

Posted: 7/31/18 8:52 am
Last updated: 8/28/18 10:17 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wireless


 Windows and Linux Server Patching

Start Time: 7/27/18 5:30 pm - End Time: 7/27/18 9:30 pm

Description

ITS system administrators will apply critical security updates to Windows and Linux servers.

There will be brief disruptions to:

  • Web applications on apps.umsl.edu
  • Faculty/Staff MyDocuments and Department Shares
  • Student Unix home directories
  • Secure file shares (RMS)
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites
  • UMSL Blogs and other WordPress blogs
  • Library databases
  • Panopto videos
  • Oracle databases
  • WWW sites

Primary Contact: Mike Toohey

Posted: 7/26/18 8:24 am
Last updated: 9/6/18 6:00 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Panopto Services, Printing, Sharepoint, UMSL Websites


 www.umsl.edu experiencing intermittent errors

Description

www.umsl.edu website is having intermittent connection problems. UMSL IT staff are working on the issue.

 

**This issue is now resolved.

Posted: 7/19/18 11:39 am
Last updated: 7/19/18 11:49 am
Event type: Service Unavailable
Current status: Resolved
Service UMSL Websites


 Oak Hall Network Upgrade

Start Time: 7/22/18 6:30 am - End Time: 7/18/18 11:56 am

Description

ITS will be upgrading the network equipment in Oak Hall on Sunday 7/22/18 beginning at 6:30am.  Users may experience brief outages, both wired and wireless, during this time.

Primary Contact: Bob Garrison

Posted: 7/18/18 9:39 am
Last updated: 8/22/18 12:10 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless


 Telepresence Unable to Connect to Remote Sites

Description

TelePresence is currently unable to connect to other sites. This issue should be fixed roughly in the next 20 minutes.

Posted: 7/17/18 11:03 am
Last updated: 8/28/18 10:18 pm
Event type: Service Unavailable
Current status: Resolved
Service Internet Access


 Scheduled Maintenance – MoreNet Internet link – Tuesday July 17 2018

Start Time: 7/17/18 4:00 am - End Time: 7/17/18 5:00 am

Description

MoreNet (our internet provider) will be working on one of our links out to the internet Tuesday from 9:00 am to 2:30 pm.  Networking will disable this link at 4:00 am to prevent disruption during the day.  Any outage should be brief as the network reroutes.   Networking will enable this link on Wednesday at 4:00 am.

Primary Contact: Steve Chapman x4063

Posted: 7/16/18 12:28 pm
Last updated: 8/28/18 10:18 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-VPN, Network-Wired, Network-Wireless


 Scheduled Maintenance – Grand Center Internet Link

Start Time: 7/15/18 6:00 am - End Time: 7/15/18 12:00 pm

Description

Sunday morning the connection providing Internet to Grand Center will be upgraded.  A brief outage will occur while the physical connection is moved from copper to fiber.  This outage is expected to be less than 5 minutes, but could be longer if unforeseen issues arise.

 

Services Affected:  Wired, wireless Internet and IP Telephone service at Grand Center

 

 

Notes:  Link was successfully upgraded at 7:00am 7/15/2018

Primary Contact: Steve Anthoney

Posted: 7/13/18 3:55 pm
Last updated: 7/16/18 9:04 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access


 Scheduled Maintenance – Telephone Upgrade

Start Time: 7/13/18 5:30 pm - End Time: 7/14/18 12:00 pm

Description

7/15 Update: Telephone upgrade has been completed. Please follow link in email announcement for instructions on installing new communicator client.

7/14 Update 2:Upgrade is complete and phones should be working. The communicator application upgrade is not launching as expected. Telephone Services will  continue to test and monitor the application until 7/15 and will provide an update if needed.

7/14 Update: ITS Telephone Services continues to work on testing the environment. The upgrade is completed and we are working through any issues we find.

 

On July 13/14 Telephone Services will be performing an upgrade to the Campus ShoreTel/Mitel phone system. Maintenance will begin at 5:30PM on July 13 and should be completed by Noon on July 14.  During this time period, users may experience loss of phone service, loss of connection to ShoreTel Communicator, loss of Soft Phone connectivity and delayed delivery of voicemail messages.

Please refer to email for additional information/instructions.

Primary Contact: Telephone Services

Posted: 7/9/18 4:32 pm
Last updated: 7/15/18 2:54 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services


 Network Outage – Mansion Hills Apartments

Description

ITS is working to resolve the loss of Internet connectivity at Mansion Hills.

 

Services Affected:

Wired and wireless Internet access, IP telephones.

 

 

 

Update:

Service restored as of 3:04pm

Posted: 7/1/18 1:32 pm
Last updated: 7/1/18 3:45 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access