Monthly Archives: August 2018

 Canvas Login Issue

Description

8/28/2018, 6:52p-7:13p CT:  Users reported and our vendor confirmed that Canvas was unavailable for about 25 minutes last night.  Here is the official message from Canvas Hosting…

Canvas Status Update
Users unable to access Canvas 8/28/2018

Users at your institution were unable to access Canvas between 5:52 pm and 6:13 pm MT. Our DevOps team has ensured the site is available and running normally.  We apologize for any trouble this caused for you, especially as semesters are starting for many of you.  We will keep an eye on things to ensure things continue to function for you and your users.

Thank you,
Canvas Support

Posted: 8/29/18 8:49 am
Last updated: 8/29/18 8:49 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas

 Email outages reported

Description

There are reports of widespread email problems across campus.  IT staff are investigating the issue.  There may be additional campus services affected.  We will post more information when it becomes available.

Update: Issue appears to be affecting emails sent from printers and campus web applications.  We believe there is a problem with name resolution that fails to lookup umsl.edu addresses.  Mails sent from Outlook and Outlook Web clients appear to be unaffected.  Other services that perform user lookup functions may be affected.

 

This issue is now resolved.

Posted: 8/21/18 4:30 pm
Last updated: 8/21/18 5:34 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff, eMail-Student

 Campus Cable TV Services has been Restored

Description

Reports this afternoon of cable services were down.

Charter’s Cable TV  Quam server was hung and required a reboot.

Posted: 8/17/18 7:16 pm
Last updated: 8/17/18 7:16 pm
Event type: Informational
Current status: Resolved
Service Charter Cable

 VPN connectivity

Description

ITS is experiencing issues with the campus VPN,  we are working to resolve the issue.

Posted: 8/17/18 8:32 am
Last updated: 8/22/18 12:09 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Network-VPN

 Oak Hall Network Maintenance 8/19/18

Start Time: 8/19/18 6:00 am - End Time: 8/19/18 6:30 am

Description

ITS will be preforming maintenance on the Oak Hall network equipment, specifically the Attic.  This work will require the equipment to restart.  Users will have limited network access during this time.

Primary Contact: Bob Garrison

Posted: 8/16/18 3:00 pm
Last updated: 8/22/18 12:10 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless

 All computers in classrooms and labs stuck in maintenance mode.

Description

Update:  all services should be restored.  Please call 516-6852 for any issues logging into classroom/lab computers

 

The computers in all classrooms and labs are currently stuck in maintenance mode.  The system administrator is currently troubleshooting.

Posted: 8/15/18 8:17 am
Last updated: 8/15/18 10:51 am
Event type: Informational
Current status: Resolved
Service Instructional Support Services

 UMSL Oracle Database Maintenance

Start Time: 8/10/18 5:30 pm - End Time: 8/10/18 8:00 pm

Description

All production UMSL Oracle databases will be down while the latest security patches are applied. Most web applications running on apps.umsl.edu, fusion.umsl.edu and coe.umsl.edu will be unavailable during the maintenance period.

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

 

2018/08/10 6:05pm: Maintenance has been completed.

Primary Contact: Caleb Evans

Posted: 8/8/18 9:53 am
Last updated: 8/10/18 6:14 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps

 Oak Hall Network Maintenance 8/12/18

Start Time: 8/12/18 7:00 am - End Time: 8/12/18 7:30 am

Description

ITS will be preforming maintenance on the Oak Hall network equipment, specifically 3rd, 4th, & 6th floors.  This work will require the equipment to restart.  Users will have limited network access during this time.

Primary Contact: Bob Garrison

Posted: 8/8/18 6:44 am
Last updated: 8/16/18 11:16 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless

 Panopto Services outage August 8th & 9th

Start Time: 8/8/18 9:00 am - End Time: 8/10/18 5:00 pm

Description

As of  4:00 pm  Panopto services are now available.

 

UPDATE, Aug 10th:  Panopto support continues to work on the migration.  Estimated completion is later today.

 

UMSL’s Panopto services have been hosted on the campus since 2008,  we are migrating to Panopto Hosted Cloud on August 10th.

All Panopto services will not be available during the migration period of August 8th & 9th.

If you have any question regarding this outage of Panopto services feel free to contact me.

regards

Marcel

Marcel Bechtoldt, Manager IT,  Digital Media Services
Academic IT Services
Information Technology Services
University of Missouri St. Louis

314 516 6173

Primary Contact: Marcel Bechtolldt

Posted: 8/3/18 3:24 pm
Last updated: 8/10/18 4:23 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Panopto Services