Monthly Archives: September 2016

 MyGateway slow or unresponsive

Description

11:30am : ITS is currently investigating degraded response from MyGateway.  Pages are slow or failing to respond.  Refreshing the pages seems to help, but services may need to be restarted in order to fully fix the issue.

1:00pm : Our hosting environment in Columbia had a partial failure cause two of the MyGateway web servers to need restarting.  All should be stable now.

Posted: 9/26/16 12:31 pm
Last updated: 9/26/16 1:29 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway

 Network Outage Oak Hall 5th floor

Description

There is an issue with the network equipment in Oak Hall on the 5th floor.  Networking is investigating the cause.

 

 

9/25/16 11:36am

 

Network service to Oak Hall 5th floor has been restored.

Posted: 9/25/16 11:25 am
Last updated: 9/25/16 11:37 am
Event type: Informational
Current status: Resolved
Service Network-Access

 Windows and Linux server patching

Start Time: 9/23/16 5:30 pm - End Time: 9/23/16 9:30 pm

Description

ITS system administrators will apply critical security updates to Windows and Linux servers.

There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Student K: drives, including Unix home directories and personal web pages
  • Secure file shares (RMS)
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites
  • WordPress blogs (including UMSL Blogs)
  • Library databases
  • UMSL Mobile app
  • Panopto videos

Additionally, the Eview, SPSS and Stata applications on TritonApps will be updated.

Primary Contact: Mike Toohey

Posted: 9/21/16 3:57 pm
Last updated: 10/12/16 5:59 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Panopto Services, Printing, Sharepoint, UMSL Websites

 Access to Library databases

Description

Access to Library databases via flux.umsl.edu was unavailable due to an unresponsive service.  The problem has been corrected.

Posted: 9/21/16 12:09 pm
Last updated: 9/21/16 12:09 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps

 On Campus Charter Cable TV Services outage

Description

Charter Cable TV service are currently unavailable, working with the vendor to restore service.  Campus Channels  14, 15 and 16 are available.

 

Posted: 9/19/16 10:21 am
Last updated: 9/20/16 9:18 am
Event type: Service Unavailable
Current status: Resolved
Service Charter Cable

 MyGateway slow or unresponsive

Description

915 pm : ITS is currently investigating degraded response from MyGateway.  Pages are slow or failing to respond.  Refreshing the pages seems to help, but services may need to be restarted in order to fully fix the issue.

10:50 pm : After rolling a restart of all the MyGateway web servers, the responsiveness seems back to normal.  Sorry for the inconvenience.

Posted: 9/18/16 10:36 pm
Last updated: 9/18/16 10:57 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway

 UMSL web applications outage

Description

There is an issue affecting many UMSL web applications.  UMSL ITS is currently working to resolve the problem.

 

The issue has now been resolved.

Posted: 9/18/16 9:32 am
Last updated: 9/18/16 9:52 am
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps

 Wireless Maintenance – Scheduled – 9-18-2016 @ 0600

Start Time: 9/18/16 6:00 am - End Time: 9/18/16 8:00 am

Description

Networking will be upgrading the wireless network from 0600 to 0800.  During the upgrade wireless will be unavailable for intervals of 10 minutes at a time.

Primary Contact: Steve Chapman

Posted: 9/16/16 10:03 am
Last updated: 9/18/16 9:21 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wireless

 Network Access Control Server

Start Time: 9/14/16 7:00 am - End Time: 9/14/16 7:20 am

Description

Network services will be restarting the Network Access Control Server.  This will cause new wireless connections to be unavailable during this time.

 

Server has been restarted and is back in operation.

Primary Contact: Bob Garrison

Posted: 9/13/16 2:49 pm
Last updated: 9/14/16 7:19 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wireless