Monthly Archives: October 2016

 Fine Art Building Network Issue

Description

We are working on a network issue in the Fine Arts Building.  Some devices may not have network access until we get the issue resolved.

 

Posted: 10/20/16 8:22 am
Last updated: 10/20/16 9:36 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access


 Web Search Appliance Maintenance

Description

On Tuesday, October 25 and Wednesday, October 26, we will be upgrading the operating software on the appliances that provide the search function on the main campus web page. This is expected to be a transparent rollover, but there is a possibility of short interruptions in the search function. If you have a problem, please retry your search later.

Posted: 10/19/16 12:04 pm
Last updated: 1/17/17 1:36 pm
Event type: Informational
Current status: Resolved
Service UMSL Websites


 Windows and Linux server patching

Start Time: 10/14/16 5:30 pm - End Time: 10/14/16 9:30 pm

Description

ITS system administrators will apply critical security updates to Windows and Linux servers.

There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Student Unix home directories
  • Secure file shares (RMS)
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites
  • UMSL Blogs and other WordPress blogs
  • Library databases
  • UMSL Mobile app
  • Panopto videos

Primary Contact: Mike Toohey

Posted: 10/12/16 5:59 pm
Last updated: 10/19/16 10:54 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Panopto Services, Printing, Sharepoint, UMSL Websites


 Network Maintenance

Start Time: 10/16/16 12:01 am - End Time: 10/16/16 6:00 am

Description

****  This work was completed on 10/15, not 10/16.

Internet users may have noticed a very short outage (seconds) while we transitioned from our Internet primary path to the backup path and then back to the primary path.

The remote site connections went down at 2:20:07am and were back up at 2:21:51am.

I apologize for the mistake in the dates.  Don Lewis

*****************************************************************

Sunday morning MOREnet, the campus Internet Service Provider, will be performing network maintenance.  During this time there could be short, intermittent outages in our Internet access as services fail over between our two Internet paths.

Remote sites will experience a network outage lasting up to one (1) hour. Remote sites include  Grand Center, Optometry clinics on Lindell and in East St. Louis, Children’s Advocacy Centers on West Pine and in Kirkwood, the Computer Education and Training Center (CETC) and Community Psychological Services  in West County, and the Innovative Technology Enterprises (ITE) building.

While MOREnet has reserved the 6 hour window for maintenance they do not expect the impact to the UMSL campus or our remotes sites to last that long.

Primary Contact: Don Lewis

Posted: 10/12/16 9:14 am
Last updated: 10/15/16 3:34 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access


 CNS Network Outage

Description

The network equipment in CNS lost power for about 30 minutes this am.  The problem has been corrected and connectivity is restored.

Posted: 10/12/16 7:34 am
Last updated: 10/12/16 7:34 am
Event type: Informational
Current status: Resolved
Service Internet Access


 Intermittent MyGateway Connectivity Due To Columbia Internet Outage

Description

8:30p – 10:00p :  Columbia campus, which hosts our servers, experienced an Internet outage that also affected the connection to MyGateway.  Connectivity was up and down throughout the period.  Outage message from Columbia indicates it should be stable now but they continue to troubleshoot the root cause.

Posted: 10/5/16 10:16 pm
Last updated: 10/5/16 10:16 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway


 Intermittent MyGateway Issues

Description

7:00a – 9:00a:  Some users were seeing Status 500 error pages or parts of courses not loading.  We found one frontend web server that needed restarting.  Service should be restored now.

Posted: 10/4/16 9:21 am
Last updated: 10/4/16 9:21 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway