Monthly Archives: March 2019

 Windows and Linux Server Patching

Start Time: 3/22/19 5:30 pm - End Time: 3/22/19 9:30 pm

Description

  • ITS system administrators will apply critical security updates to Windows and Linux servers.There will be brief disruptions to:
    • Web applications on apps.umsl.edu
    • Faculty/Staff MyDocuments and Department Shares
    • Student Unix home directories
    • Print and fax services
    • TritonApps sessions
    • SharePoint sites
    • UMSL Blogs and other WordPress blogs
    • Library databases
    • Oracle databases
    • WWW sites

Primary Contact: MIke Toohey

Posted: 3/21/19 12:04 pm
Last updated: 4/17/19 4:12 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Printing, Sharepoint, UMSL Websites

 UMSL IP Phone system

Description

At approximately 10:51 AM a service handling phone connectivity became unresponsive.  Attempts to restart the service failed, so the system was restarted.  Scope: Cashiers, Financial Aid, and the Technology Support Center call groups.

 

UPDATE:  I believe this issue has been resolved.  Concerns?  Contact the Technology Support Center at extension 6034.

Posted: 3/20/19 11:50 am
Last updated: 3/20/19 11:57 am
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 MyView Upgrade March 22-25

Start Time: 3/22/19 5:00 pm - End Time: 3/25/19 11:59 pm

Description

UMSystem personnel will be updating the behind-the-scenes software that powers MyView.  These changes will help move us to the most current version of MyView.

MyView will be unavailable beginning 5 p.m. on Friday, March 22, while the software is being updated and will be available for use by 8 a.m. on Tuesday, March 26.

During the maintenance, web applications hosted on apps.umsl.edu as well as mygateway.umsl.edu will be unavailable.

Your experience in MyView should be unchanged after the update is complete. Other applications, such as Canvas, will remain accessible during the update process.

For questions, please reach out to the Technology Support Center at 314.516.6034 or helpdesk@umsl.edu

Primary Contact: helpdesk@umsl.edu

Posted: 3/20/19 10:53 am
Last updated: 3/26/19 7:46 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, MyGateway, MyView

 UMSL web application connectivity issues to PeopleSoft

Description

Web applications hosted on apps.umsl.edu, fusion.umsl.edu and coe.umsl.edu are experiencing issues connecting to the PeopleSoft student databases hosted at UM.  Technicians are currently investigating.

 

3/17/2019 9:20am: Service has been restored

Posted: 3/17/19 8:25 am
Last updated: 3/17/19 9:33 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Applications/Web Apps

 Proactive server maintenance

Start Time: 3/15/19 5:00 pm - End Time: 3/15/19 7:00 pm

Description

ITS system administrators will perform proactive maintenance on various servers.

Several services will be temporarily unavailable, including:

  • Faculty/Staff MyDocuments and Department Shares
  • Print and fax services
  • Virtual Desktops

Primary Contact: Mike Toohey

Posted: 3/14/19 4:05 pm
Last updated: 4/10/19 10:05 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Instructional Support Services, Network-File Shares, Printing

 Datacenter Storage Hardware Maintenance

Start Time: 3/15/19 5:30 pm - End Time: 3/15/19 6:00 pm

Description

Repairs will be completed on one of the datacenter storage arrays.  No downtime or associated outages in IT services are anticipated, however there is always some risk when performing this type of work.

Primary Contact: remierm@umsl.edu

Posted: 3/12/19 3:00 pm
Last updated: 4/10/19 10:04 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Other

 Automated Grade Pull From Canvas to MyView

Description

3/11/2019 10:00am – 3/12/2019 4:00pm:  PeopleSoft admins are working on fixing an error message that is preventing instructors from using the automated grade pull in MyView to fetch grades from Canvas for Mid-Term grades.  Current work around is to manually input the grades in MyView.  There is no estimate of time to fix, but I will update this post when we know.

3/13/2019 9:00am Resolved:  PeopleSoft admins were able to fix the issue late yesterday.  Testing this morning confirms it is now working.

Posted: 3/12/19 11:27 am
Last updated: 3/13/19 9:21 am
Event type: Service Unavailable
Current status: Resolved
Service MyView

 Scheduled ITS database maintenance

Start Time: 3/8/19 5:30 pm - End Time: 3/8/19 8:00 pm

Description

The following services and applications will experience intermittent outages while required maintenance is performed:

  • SharePoint
  • Printing (Pharos)
  • MSCEvents
  • PrintShop
  • TicketTrak
  • CyberSecurity CS class VDI environment

 

Primary Contact: Mike Bate

Posted: 3/8/19 4:19 pm
Last updated: 3/12/19 3:26 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Other

 UMSL Webapps Issue

Description

ITS is investigating an issue causing web applications hosted at apps.umsl.edu and coe.umsl.edu to have degraded service or be unavailable.  The origin appears to be from one of the database servers.

2019/03/07 8:05am: All services have been restored

Posted: 3/7/19 6:29 am
Last updated: 3/7/19 8:24 am
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps