Monthly Archives: September 2017

 Mobile App responds with Internal Server Error

Description

09/25/2017 5:20 pm

The mobile and and mobile web site m.umsl.edu are responding intermittently with an Internal Server error. Administrators are looking into the problem.

Posted: 9/25/17 5:21 pm
Last updated: 9/25/17 5:21 pm
Event type: Intermittent or Slow Service
Current status: Active
Service Applications/Web Apps


 Windows Server Patching

Start Time: 9/22/17 5:30 pm - End Time: 9/22/17 8:30 pm

Description

ITS system administrators will apply critical security updates to Windows servers.

There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Secure file shares (RMS)
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites
  • Panopto videos

Additionally, remote access to Library Databases (EZProxy) will be unavailable for a brief time while the service is upgraded.

Primary Contact: Mike Toohey

Posted: 9/21/17 9:11 am
Last updated: 9/21/17 9:11 am
Event type: Scheduled Maintenance
Current status: Active
Service Applications/Web Apps, Network-File Shares, Panopto Services, Printing, Sharepoint


 Network Outage – Remote Sites

Start Time: 9/21/17 12:00 am - End Time: 9/21/17 5:00 am

Description

MOREnet, the campus ISP, will be upgrading software Thursday morning between 12:001am and 5:00am.  Sometime during this window UMSL remote sites may experience a short  network outage.  This outage may be up to 10 minutes.  Sites affected by this are Grand Center, CETC, CAC West Pine, CAC Kirkwood, ITE, the Optometry clinic on Lindell  and the Optometry clinic in East St. Louis.

Due to the number of sites within the MOREnet network that need to be upgraded this work may carry over to the same window on Friday, 9/22.

Primary Contact: Don Lewis

Posted: 9/20/17 9:22 am
Last updated: 9/20/17 9:22 am
Event type: Scheduled Maintenance
Current status: Active
Service Network-Access


 TritonPrint (Email print submission) intermittent issues

Description

Issues have been reported concerning problems releasing print jobs that have been submitted using the TritonPrint email print job submission feature (documents sent as email attachments to tritonprint@umsl.edu).  Jobs submitted using other methods are not affected by the issue.

Attempts to release TritonPrint email submitted jobs may be unsuccessful.  If this happens, the job can be re-released and is usually successful.  When attempts to release a job are unsuccessful, press the Refresh button.  The job will reappear with a [Free Print] label.  Select it and press Print.  Repeat until the job prints successfully.  You will not be charged additionally for any re-submission attempts.

Update: We believe this issue has now been resolved.

Posted: 9/18/17 10:20 am
Last updated: 9/19/17 9:59 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Printing


 Search Function–UMSL Web Page

Description

New licenses have been installed for the Google Search Appliances.

Posted: 9/13/17 12:35 pm
Last updated: 9/13/17 12:35 pm
Event type: Informational
Current status: Resolved
Service UMSL Websites


 MOREnet Maintenance – UMSL Remote Sites

Start Time: 9/14/17 12:00 am - End Time: 9/14/17 5:00 am

Description

MOREnet, the campus ISP, will be upgrading software Thursday morning between 12:001am and 5:00am.  Sometime during this window UMSL remote sites will have an approximate 10 minute network outage.  Sites affected by this are Grand Center, CETC, CAC West Pine, CAC Kirkwood, ITE, the Optometry clinic on Lindell  and the Optometry clinic in East St. Louis.

Due to the number of sites within the MOREnet network that need to be upgraded this work may carry over to the same window on Friday, 9/15.

 

*** TO BE  RESCHEDULED

Primary Contact: lewisd

Posted: 9/13/17 5:18 am
Last updated: 9/14/17 12:05 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access


 Turnitin via MyGateway

Description

unknown begin time until 3:00pm, 9/11/12017:  While configuring some new features for the Canvas instance of Turnitin, our vendor inadvertently disabled our license in MyGateway.  This was throwing a license error when trying to use Turnitin via MyGateway.  UMSL ITS was alerted to the problem via email over the weekend, but the issue might have started earlier.  The exact start time is not known, but services should be restored now.

 

Sorry for any inconvenience.

Posted: 9/11/17 3:29 pm
Last updated: 9/11/17 3:29 pm
Event type: Service Unavailable
Current status: Resolved
Service MyGateway


 Learning Studios, VPN and Guest Wireless – Outage –

Start Time: 9/7/17 9:30 am - End Time: 9/7/17 10:30 am

Description

Networking experienced a fault in one of our servers and working on getting it repaired.  This outage is causing disruption to Learning Studio classroom laptops,  VPN access, and Guest Wireless.

Primary Contact: Steve Chapman

Posted: 9/7/17 10:08 am
Last updated: 9/7/17 2:41 pm
Event type: Unscheduled Maintenance
Current status: Resolved
Service Network-VPN, Network-Wireless


 Core Hardware Replacement

Start Time: 9/10/17 6:00 am - End Time: 9/10/17 12:00 pm

Description

On Sunday, 9/10, Networking Support will be replacing core networking hardware in Express Scripts Hall.  Most buildings on campus should not experience any outages during this work.

There are some buildings that will be have no network access during this work. Included in this list are the Mathematics Technology Learning Center, Technology Learning Center, and the Education Administration Building

VPN services will also be unavailable during this time

 

Primary Contact: Don Lewis

Posted: 9/6/17 9:28 am
Last updated: 9/10/17 7:45 am
Event type: Unscheduled Maintenance
Current status: Resolved
Service Network-Access