Monthly Archives: August 2017

 Shibboleth Log in Issues

Description

The UMSystem Shibboleth servers, which are used to authenticate users to Canvas, Zoom, Kaltura and other UMSL web applications, are experiencing degraded service.  Closing your browser and reopening it may allow you to successfully log in.

To remain up-to-date on this issue, return to this page.  You can also view status updates of the central servers at https://status.missouri.edu/.

 

8/30/2017 4:20pm: Corrective actions were taken and technicians continue to monitor performance.  If you continue to experience issues logging in, please contact the UMSL technology support center.

Posted: 8/30/17 10:23 am
Last updated: 8/31/17 7:11 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Applications/Web Apps, Canvas


 Canvas Login Issues

Description

8/30/17 10:02 am:  It has been reported to us that users are experiencing issues logging into Canvas.  The Technology Support Center is aware of the situation.

9/14/17 5:00 pm:  Logins should be functioning better.  Columbia made some tuning changing that helped performance during high load times.

Posted: 8/30/17 10:02 am
Last updated: 9/20/17 11:19 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas


Posted: 8/28/17 12:49 pm
Last updated: 8/28/17 12:49 pm
Event type:
Current status:
Service Canvas, Uncategorized

Canvas is experiencing intermittent logins. The vendor has been notified and is looking into the issue. If you are experiencing issues try logging into canvas.umsl.edu directly.


 Network Maintenance – Core Hardware

Start Time: 8/23/17 4:00 am - End Time: 8/23/17 4:07 am

Description

At 4:00am this morning network access was migrated to redundant hardware. Users may have noticed a short (seconds to a few minutes) of service interruption during the process.

Primary Contact: Don Lewis

Posted: 8/23/17 5:33 am
Last updated: 8/23/17 5:33 am
Event type: Unscheduled Maintenance
Current status: Resolved
Service Network-Access


 Wireless Maintenance – 8/23 5:00 AM –

Start Time: 8/23/17 5:00 am - End Time: 8/23/17 6:00 am

Description

Networking will be making configuration changes to the Wireless network to resolve a known issue.

During the changes all wireless access will experience brief outages during the maintenance hour.

Primary Contact: Steve Chapman

Posted: 8/22/17 3:34 pm
Last updated: 8/22/17 3:34 pm
Event type: Scheduled Maintenance
Current status: Active
Service Network-Wireless


 Missing Canvas Courses

Description

Some Instructor and Student enrollments were affected by routine changes to the Canvas load script. This has caused courses for some instructors and students to disappear from their Course Dashboard. The issue has been fixed and the enrollment script is being re-run. A restoration notice will be sent out once the script run is complete.

Posted: 8/14/17 6:52 pm
Last updated: 8/14/17 9:08 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas


 Network Maintenance – 8/16

Start Time: 8/16/17 5:30 am - End Time: 8/16/17 6:00 am

Description

On Wednesday, 8/16, Network Support will be replacing a failing module in our core networking hardware.  Wireless users may experience a short 1-2 minute outage during this work.

Primary Contact: Don Lewis

Posted: 8/14/17 1:29 pm
Last updated: 8/14/17 1:29 pm
Event type: Unscheduled Maintenance
Current status: Active
Service Network-Access, Network-Wireless


 WWW sites are having intermittent issues

Description

UMSL WWW sites are having intermittent issues with URLs user web site starting with tilde ~, for example after www.umsl.edu/~. ITS is currently looking into the issue.

Posted: 8/14/17 9:11 am
Last updated: 8/14/17 9:20 am
Event type: Service Unavailable
Current status: Resolved
Service UMSL Websites


 Canvas Page Errors

Description

Instructure has notified campus of the following:

11:13 am:

Resolved – Our DevOps team implemented a fix and at this time all users have access to Canvas. We apologize for the inconvenience.

10:48 am:

Investigating – Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may have cause.

Posted: 8/10/17 10:54 am
Last updated: 8/10/17 11:17 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas