Daily Archives: Wednesday, March 1, 2017

 SSO Server Connection Issues

Description

From 6:27pm to 7:36pm sso.umsl.edu experienced issues connecting to external databases. This may have prevented some users from logging into MyGateway. This issue also affected the SSO ID Lookup and SSO Change Your Password services.

The affected services have been restarted. MyGateway logins and SSO lookups/password changes are working again.

Posted: 3/1/17 7:44 pm
Last updated: 3/1/17 7:44 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway

 Canvas and MyGateway Services affected by Amazon outage

Description

Feb 28, 2017, noon to 4pm:  Due to the Amazon hosting outage, all of Canvas and some of the third-party services within MyGateway were unavailable for about 4 hours.  Amazon started to stabilize at 4pm but some services in Canvas, like uploading assignments and sending of notifications were slow or intermittent until about 8pm.  Some of the third-party services affected in MyGateway included Learning Objects wikis/blogs and most of the textbook publishers’ sites.  All services should be fully functional at this time.

Posted: 3/1/17 8:40 am
Last updated: 3/1/17 8:40 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas, MyGateway