Monthly Archives: January 2017

 MyGateway Connectivity Issues

Description

7:30pm — Disk issues seem to be stable now.  Columbia ITS is working with the hardware vendor to determine the root cause.  MyGateway is now fully functional.

 

5:15pm — Backend disk storage in Columbia is experiencing issues that is causing service unavailable for some MyGateway nodes.  Columbia ITS is currently working on the problem.  MyGateway appears to be stable at this time but we are keeping an eye on it.  If you cannot connect now, please try again a little later as it is an intermittent issue.

Sorry for the inconvenience.

Posted: 1/26/17 5:42 pm
Last updated: 1/26/17 7:30 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway

 Windows Server Patching

Start Time: 1/27/17 5:30 pm - End Time: 1/27/17 8:30 pm

Description

ITS system administrators will apply critical security updates to Windows servers.

There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Secure file shares (RMS)
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites
  • Panopto videos

Primary Contact: Mike Toohey

Posted: 1/26/17 2:01 pm
Last updated: 3/23/17 2:00 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Panopto Services, Printing, Sharepoint

 E-mail print job submission (TritonPrint) outage

Description

This outage only affects users who are submitting print jobs via email to tritonprint@umsl.edu.  This does not affect normal printing.  Jobs submit successfully but users are unable to print the jobs after submission.  Technical personnel are working to resolve this issue.

 

This issue is now resolved

Posted: 1/26/17 11:51 am
Last updated: 1/27/17 6:45 pm
Event type: Service Unavailable
Current status: Resolved
Service Printing

   

 UMSL Oracle Database Maintenance

Start Time: 1/27/17 5:30 pm - End Time: 1/27/17 7:30 pm

Description

All production UMSL Oracle databases will be down while the latest security patches are applied.  Most web applications running on apps.umsl.edu, fusion.umsl.edu and coe.umsl.edu will be unavailable during the maintenance period.

Primary Contact: Caleb Evans

Posted: 1/24/17 2:50 pm
Last updated: 1/27/17 7:21 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps

 MOREnet Maintenance – 1/18/17

Description

Wednesday, 1/18/17,   12:01am – 6:00am

On Wednesday 1/18  MOREnet, the campus ISP, will be performing maintenance on our campus Internet links. During this time users may notice short delays as Internet traffic is rerouted. Users at remote sites may experience a short outage during this maintenance.

 

*** This is an update to a previous post that had this work being performed on 1/13/17.

*** This work was cancelled by MOREnet. 1/17/17 12:01pm

Posted: 1/11/17 1:31 pm
Last updated: 1/17/17 12:01 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Internet Access

 Canvas Enrollments Temporarily Disabled

Description

8:45a – A bug in our data load scripts have disabled some course enrollments in Canvas.  This mostly affects instructors seeing their courses for Spring 2017 but may affect some students as well.  We are working on running in a known good data set from Monday and then correcting the bug.

4:42p – Data in Canvas has been corrected.  Enrollments should be back to normal.  The bug in our data load scripts has been repairerd.  ITS staff are monitoring the scripts for further issues.  Please contact the FRC or TSC if you are still missing any course in Canvas.

Posted: 1/11/17 8:45 am
Last updated: 1/11/17 4:45 pm
Event type: Informational
Current status: Resolved
Service MyGateway

 Panopto Services outage for urgent update.

Start Time: 1/12/17 7:00 am - End Time: 1/12/17 9:00 am

Description

Panopto’s  MAC recorder  as been found by the vendor to have a bug in it that causes screen recorder to abruptly stop with the loss of the recording.

To correct this issue we need to update the Panopto server to version 5.2, which will cause a Panopto services outage.

No Panopto service will be available during the outage period.  During outage the ability to uploading to the server, or the playback of selected  Panopto recordings will be unavailable.

 

Primary Contact: Marcel Bechtoldt

Posted: 1/10/17 3:50 pm
Last updated: 1/26/17 7:33 pm
Event type: Unscheduled Maintenance
Current status: Resolved
Service Panopto Services

 UMSL Oracle Database Outage

Start Time: 1/11/17 6:50 am - End Time: 1/11/17 6:52 am

Description

The Oracle database SLPR will be restarted per the vendor to resolve a performance issue.  Web applications running on apps.umsl.edu, fusion.umsl.edu and/or coe.umsl.edu may be briefly unavailable.

Primary Contact: Caleb Evans

Posted: 1/10/17 2:53 pm
Last updated: 1/17/17 1:35 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps