Monthly Archives: January 2016

 Charter Cable TV outage Thursday January 28th between 7am-5pm

Description

Charter Cable will replace a Fiber Optic cabe tomorrow, that provides Cable TV to the campus between the hours of  7am -5pm   There will be a period of time during this outage period  when there will be  a loss of Charter Cable TV  Services .

Thank You

Marcel Bechtoldt

Information Technology Services

 

Posted: 1/27/16 7:06 pm
Last updated: 2/16/16 8:10 am
Event type: Service Unavailable
Current status: Resolved
Service Charter Cable

 SSO Service Interuption

Description

Pass through Single Sign On (SSO) links in MyGateway were intermittently failing due to a crashed database connector.  Restarting the services fixed the connection and SSO should be working properly now.

Posted: 1/27/16 10:08 am
Last updated: 1/27/16 10:08 am
Event type: Service Unavailable
Current status: Resolved
Service MyGateway

 UMSL Web Applications Outage

Description

Web Application (Apps.umsl.edu) are currently experiencing issues. ITS services are working on resolving the issue.

Posted: 1/26/16 4:34 pm
Last updated: 1/26/16 6:25 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps

 Software unavailable in Lab/Class

Description

ChemDraw 15 and Minitab 17 are currently unavailable in the Lab/Classroom environment.   We are waiting for the vendor to provide the purchased license keys.

ChemDraw 15 can be made to work temporarily by clicking ‘Cancel’ on the first window, “Activate Later”  on the second window, and “Cancel” on the third.

We apologize for any inconvenience.

 

 

Licensing issues are resolved

Posted: 1/26/16 2:15 pm
Last updated: 6/9/16 11:34 am
Event type: Informational
Current status: Resolved
Service Instructional Support Services

 UMSL Web Applications Outage

Description

ITS has received reports of intermittent UMSL web applications being slow or throwing errors.  System administrators are currently investigating the issue.

Posted: 1/25/16 8:31 am
Last updated: 1/25/16 9:01 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Applications/Web Apps

 Printing outage

Description

An issue is affecting printing campus wide.  ITS has resolved the issue causing the printing outage.  Please retry your print jobs.  If issues still persist, contact the Help Desk.

Posted: 1/19/16 9:22 am
Last updated: 1/19/16 9:32 am
Event type: Service Unavailable
Current status: Resolved
Service Printing

 Receiving Reports Playing Kaltura Video in Mygateway Courses “Access Denied” error

Description

We been notified by students and instructors that  Kaltura video posted in Mygateway courses  are receiving Access Denied errors when attempting to watch specific videos.  We are working with vendor to correct this issue.  Will post a update  when there is a resolve.

Update 1/27, on current  Notification  Vender resolution.

Planned updating scripts for Migration of Categories to take place by vendor  during normal  Sunday’s  Outage Window.  Starting scripts for background migration of KAF categories on Sunday January 31st  6am to 10am.

Posted: 1/13/16 5:12 pm
Last updated: 2/16/16 8:11 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway

 Oak Hall 4th Floor

Start Time: 1/13/16 6:30 am - End Time: 1/13/16 7:00 am

Description

Oak Hall 4th floor network switch needs to be moved to the UPS.  This will cause a loss of network connectivity for wired, wireless, and phone services.

Primary Contact: Bob Garrison

Posted: 1/12/16 2:37 pm
Last updated: 1/13/16 8:11 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access

 West County Network Outage

Description

There is currently a utility outage at the West County facility.  ITS is working with the vendor to restore services.

 

1/12/16  10:26am

Power is out to the entire building.  We do not have a restoration estimate.

 

1/12/16  3:22 pm

Power was restored to the building at about 1:15 pm today

Posted: 1/12/16 8:32 am
Last updated: 7/13/16 10:15 am
Event type: Informational
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services

 Printing outage

Description

Several users reported receiving error messages while printing this morning.  An issue was discovered with connectivity to the accounting web service.  After a restart of the service, the problem was resolved.  If you continue to have issues with printing, please contact the Technology Support Center.

Posted: 1/6/16 9:43 am
Last updated: 1/6/16 9:43 am
Event type: Service Unavailable
Current status: Resolved
Service Printing