Monthly Archives: November 2015

 MyGateway Intermittent Access Issues

Description

On Sunday, 11/29/15, one of the four servers running MyGateway was not responding due to a failed nightly restart.  If a user was unfortunate enough to connect to that particular node, they could not access MyGateway.  This would have affected about 25% of users.  The automated restart at 4am Monday morning got all four nodes working properly again.  All users should be able to access MyGateway now.

Posted: 11/30/15 9:54 am
Last updated: 11/30/15 9:54 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway

 Network Wireless Outage 11/25/15 7am – 9am

Start Time: 11/25/15 7:00 am - End Time: 11/25/15 9:00 am

Description

ITS will be testing redundancy of our campus network access software and hardware.  This may cause wireless connectivity to be unavailable campus wide.

Primary Contact: Bob Garrison

Posted: 11/23/15 7:22 am
Last updated: 11/30/15 9:56 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access

 Network Outage in CNS Building

Description

At 5:38 p.m. there was an equipment failure in the Center for Nano science Building. Networking engineers are working to fix the problem.

Broken equipment was replaced.

Posted: 11/21/15 6:33 pm
Last updated: 11/21/15 7:58 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access

 Missing entries in Outlook Global Address List

Description

ITS has received reports that some entries are missing from Outlook’s Global Address List.  This issue affects only faculty and staff email users.  ITS is working to resolve the issue.

Until the issue is resolved, the missing entries may be found by selecting the “St Louis” sub-list from Outlook, or by using Outlook Web Access via https://owa.umsl.edu

Posted: 11/17/15 2:31 pm
Last updated: 11/23/15 8:01 am
Event type: Informational
Current status: Resolved
Service Email-Fac/Staff

 Web Application / Database Outage

Description

Various web applications were unavailable for several minutes due to a database connectivity issue.  The issue has been resolved and services have been restored.

Posted: 11/13/15 4:10 pm
Last updated: 11/13/15 4:10 pm
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps

 Windows Server Patching

Start Time: 11/13/15 5:30 pm - End Time: 11/13/15 8:30 pm

Description

ITS system administrators will apply critical security updates to Windows servers.

There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Student K: drives, including Unix home directories and personal web pages
  • Secure file shares (RMS)
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites

Primary Contact: Mike Toohey

Posted: 11/12/15 11:31 am
Last updated: 11/14/15 1:58 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Printing, Sharepoint

 MyGateway Maintenance

Start Time: 11/15/15 12:00 am - End Time: 11/15/15 7:00 am

Description

MyGateway will be unavailable from 12-7 A.M. on November 15.  MyGayeway will be unavailable at this time.

Posted: 11/10/15 4:58 pm
Last updated: 12/2/15 11:53 am
Event type: Scheduled Maintenance
Current status: Resolved
Service MyGateway

MyGateway will undergo maintenance between 12 A.M. and 7 A.M. November 15. MyGateway will be unavailable during this time.

 Bradford server upgrade

Start Time: 11/11/15 7:00 am - End Time: 11/11/15 8:00 am

Description

ITS will be upgrading software for the Network Access Control server.  Wireless will not be available campus wide during the upgrade process.

Primary Contact: Pollyana Appleton

Posted: 11/10/15 3:22 pm
Last updated: 11/12/15 1:54 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access

 UMSL Web applications maintenance

Start Time: 11/11/15 6:00 am - End Time: 11/10/15 7:00 am

Description

ITS Server Administrators will be performing maintenance on servers hosting the following UMSL web applications.The services may experience brief performance issues during maintenance:

apps.umsl.edu
coe.umsl.edu

Maintenance completed.

Primary Contact: Mike Bate

Posted: 11/10/15 3:14 pm
Last updated: 11/11/15 8:47 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps

 SSB Network Outage

Start Time: 11/15/15 7:00 am - End Time: 11/15/15 11:00 am

Description

ITS will be upgrading network hardware in SSB on Sunday 11/15/15.  Wired, wireless, and phone service for SSB floors 1 – 4 will not be available during this time. This will not affect the SSB computer labs in 103, 222, or 452.

Primary Contact: Bob Garrison

Posted: 11/10/15 2:08 pm
Last updated: 11/16/15 6:58 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access