Monthly Archives: October 2015

 Panopto Services Interruption

Description

Panopto services are experiencing recording search errors with slow search responses.  This will continues for the next two hours till the manual reset of the database indexing completes and reaches a healthy state.   1:00am – 3:00am

Posted: 10/30/15 1:08 am
Last updated: 10/30/15 2:35 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Panopto Services


 MyGateway Service Interruption

Description

MyGateway experienced a service interruption from 11:50 A.M. to 12:05 P.M. on 10/22.  Service has been restored

Posted: 10/23/15 1:21 pm
Last updated: 10/23/15 1:23 pm
Event type: Service Unavailable
Current status: Resolved
Service MyGateway


 Windows Server Patching

Start Time: 10/23/15 5:30 pm - End Time: 10/23/15 8:30 pm

Description

ITS system administrators will apply critical security updates to Windows servers.

There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Student K: drives, including Unix home directories and personal web pages
  • Secure file shares (RMS)
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites

 

Primary Contact: Mike Toohey

Posted: 10/23/15 9:48 am
Last updated: 10/27/15 3:03 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Printing, Sharepoint


 Bradford server upgrade & Marillac Hall Upgrade

Start Time: 10/21/15 6:30 am - End Time: 10/21/15 7:30 am

Description

6:30 am to 7 am–ITS will be upgrading the power supplies in the Marillac Hall 2nd floor network switch.  Wireless, Wired, and phone service will be unavailable in Marillac Hall.

 

7 am to 7:30 am– ITS will be upgrading software for the Network Access Control server.  Wireless will not be available campus wide during the upgrade process.

Primary Contact: Bob Garrison

Posted: 10/20/15 2:34 pm
Last updated: 10/21/15 7:32 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access


 SharePoint , TritonApps & RMS brief outages

Start Time: 10/13/15 1:15 pm - End Time: 10/13/15 1:30 pm

Description

In order to address an outstanding issue with SharePoint, it will be necessary to perform unscheduled maintenance.  This will result in brief outages to SharePoint sites, TritonApps applications and users of RMS document encryption.  The following sites may experience longer outages:

https://sharepoint.umsl.edu
https://locker.umsl.edu

 

The services are now restored

Primary Contact: Mike Bate

Posted: 10/13/15 12:57 pm
Last updated: 10/20/15 9:26 am
Event type: Unscheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Sharepoint


 Network Fax Service: Receive Fax outage

Description

Network fax system is currently not receiving faxes.  Issue has been identified and ITS are working to fix the issue.

Issue is now resolved.  Faxes received during the outage may not resend automatically.  If you are missing faxes, please request they are resent from the sender.

Posted: 10/13/15 11:59 am
Last updated: 10/13/15 1:29 pm
Event type: Service Unavailable
Current status: Resolved
Service Other


 Web Applications maintenance

Start Time: 10/9/15 5:30 pm - End Time: 10/9/15 8:00 pm

Description

ITS Server Administrators will be performing maintenance on servers hosting the following web applications.The services will be unavailable during maintenance:

  • Secure file shares (RMS)
  • TritonApps sessions
  • SharePoint sites

Primary Contact: Mike Bate

Posted: 10/6/15 5:03 pm
Last updated: 10/20/15 9:28 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps


 Network Upgrades and Maintenance 10/11/15 7am – 11am

Start Time: 10/11/15 7:00 am - End Time: 10/11/15 11:00 am

Description

7am to 8am
ITS will be testing the secondary authentication server for TritonNet. This may cause loss of wireless connectivity campus wide.
8am – 11am
ITS will be upgrading hardware in the ESH 1 data closet. Services affected include wired, wireless, and phone access. This will only affect the 1st floor classrooms and the FRC.

Primary Contact: Bob Garrison

Posted: 10/6/15 3:56 pm
Last updated: 10/19/15 2:15 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access


 Steamboat K-Z server maintenance

Start Time: 10/2/15 5:00 pm - End Time: 10/2/15 5:30 pm

Description

This afternoon ITS will perform hardware maintenance on the server hosting Steamboat K-Z.  Expect intermittent access to K: drive / My Documents folders during that time.

Primary Contact: Philip Reiss

Posted: 10/2/15 10:35 am
Last updated: 10/2/15 5:27 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-File Shares