Intermittent issues with softphone

Description

Some Mitel users are reporting trouble maintaining connection to softphone. Telephone Services will reboot the problem switches at noon today, which may result in dropped calls or brief inability to connect for a small number of users.

 

Update: Switch reboots have concluded. Telephone Services will continue to monitor the stability of softphone connections to ensure the issue is resolved.

Update 2: This issue should now be resolved.

Posted: 3/29/21 10:48 am
Last updated: 4/2/21 4:20 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services