Monthly Archives: February 2024

 Server Patching and Oracle Database Maintenance – Fri Feb 23 5:30pm – 10:30pm

Start Time: 2/23/24 5:30 pm - End Time: 2/23/24 10:30 pm

Description

ITS system administrators will apply critical security updates to servers and will perform extended maintenance on Oracle database servers. There will be brief disruptions to:

  • TritonApps sessions
  • Print and fax services
  • Remote Desktop Gateway
  • SharePoint sites (with umsl.edu and umsystem.edu addresses)

Most web applications running on apps.umsl.edu, fusion.umsl.edu and coe.umsl.edu will be unavailable between 5:30pm – 10:30pm. MyGateway will remain available in a limited capacity.

SharePoint sites with sharepoint.com addresses will not be impacted.

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

Primary Contact: Mike Toohey

Posted: 2/21/24 12:38 pm
Last updated: 2/28/24 1:48 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Printing, Sharepoint, UMSL Websites

 UMSL Campus Network Planned Firewall Maintenance – No Outages Expected

Start Time: 2/18/24 7:00 am - End Time: 2/18/24 10:00 am

Description

Necessary security and technology updates are being applied to the campus firewalls today. Although we do not expect any outages, users may notice small interruptions to services during this time.

Primary Contact: Mark Monroe

Posted: 2/18/24 6:51 am
Last updated: 2/19/24 9:25 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access

 Remote Site Network Outage – February 15 2:30 PM –

Description

UMSL remote sites (Lindell and East St. Louis Eye Center, Children Advocacy Center Kirkwood and West Pine, Computer Education & Training Center) are experiencing a network outage caused by ATT circuits.

 

They are currently investigating with no estimated time of repair.

 

3:05 update:
From our internet provider MOREnet:
We are currently investigating a large AT&T outage affecting circuits in the eastern part of the state. We have engaged AT&T and are currently troubleshooting.

3:06 update:
AT&T has confirmed a facility issue that they are troubleshooting and isolating

3:49

AT&T technician is now at the central office to continue isolation efforts.

18:13

AT&T technicians have identified an issue on a backhaul/DWDM device at a St Louis central office that is causing a mass outage on their network. No ETR at this time

 

19:16

AT&T has identified the fiber failure, and emergency locates are now in the process before repair begins. No ETR yet.

 

20:38

AT&T is still pending emergency locates to perform excavation to determine the extent of the damage. No ETR.

 

23:15

Locates are complete, and excavation is underway. Still no ETR.

 

01:22

Repair crews are pulling new cable now. Still no ETR.

 

7:00 The networks at all remote sites are back up and working now.

 

Posted: 2/15/24 2:43 pm
Last updated: 2/16/24 7:46 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Canvas

Description

*The vendor has implemented a fix and is monitoring the service.

 

The Canvas LMS is currently unreachable.

The vendor is aware and is investigating the problem. Time to resolution is not yet known. Thank you for your patience.

Posted: 2/13/24 11:22 am
Last updated: 2/13/24 12:28 pm
Event type: Service Unavailable
Current status: Resolved
Service Canvas

 Network Outage – Fiber maintenance to Regional Center for Education Work (RCEW) 2/8 – 9/2024 3:00 pm. –

Start Time: 2/8/24 8:00 am - End Time: 2/9/24 3:00 pm

Description

 

UMSL will be performing maintenance on the fiber link to RCEW.  During the maintenance, all networks, including the telephone, will be unacceptable, which will affect the campus network only.

Primary Contact: Steve Chapman X4063 chapmanst@umsystem.edu

Posted: 2/8/24 1:34 am
Last updated: 2/9/24 11:06 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services