Monthly Archives: July 2021

 Outage – Seton Hall (SC) – 7/31/2021 10:30 am – TBD

Description

10:30 Due to a power outage, there is no network or telephone service in Seton Hall.  Maintenance has been notified and working on the issue.  No eta at this time.

 

12:45 power has been restored.

 

1:15 power was lost.

 

Provincial House is also having issues.  Maintenance is currently working on the problem.

 

8/2/21:  Villa, Seton, & Provincial House are all still having power issues, maintenance is working on the problem.

 

Posted: 7/31/21 10:39 am
Last updated: 8/3/21 2:51 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wireless, Telephone Services

 Server Patching

Start Time: 7/23/21 5:30 pm - End Time: 7/23/21 9:30 pm

Description

ITS system administrators will apply critical security updates to Windows servers.

There will be brief disruptions expected for:

  • Faculty/Staff Department Shares
  • Campus print and fax services
  • TritonApps sessions
  • SharePoint sites
  • Remote Desktop Gateway

Canvas will not be impacted.

Primary Contact: Mike Toohey

Posted: 7/22/21 2:44 pm
Last updated: 8/4/21 1:55 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Printing, Sharepoint

 Server Patching

Start Time: 7/23/21 5:30 pm - End Time: 7/23/21 9:30 pm

Description

ITS system administrators will apply critical security updates to Windows servers.

There will be brief disruptions expected for:

  • Faculty/Staff Department Shares
  • Campus print and fax services
  • TritonApps sessions
  • SharePoint sites
  • Remote Desktop Gateway

Primary Contact: Mike Toohey

Posted: 7/22/21 11:24 am
Last updated: 7/22/21 3:09 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Printing, Sharepoint

 Clark Hall network upgrade 7/4/2021 12:01am – 11:59am

Start Time: 7/4/21 12:00 am - End Time: 7/4/21 12:00 pm

Description

Networking will be upgrading the equipment in Clark hall from midnight on 7/4/2021 until noon 7/4/2021. During this time all network access and telephone services in Clark hall will be unavailable.

Primary Contact: Joshua ballenot extension 4116

Posted: 7/2/21 3:09 pm
Last updated: 7/6/21 1:05 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Issues with Softphone

Description

Some softphone users are experiencing trouble connecting to softphone and/or trouble making and receiving calls once softphone connects. Telephone services is working to resolve this issue. An update will be posted once the trouble devices are restarted and service is restored.

 

Update: The malfunctioning switches have been rebooted and service has been restored.

Posted: 7/1/21 10:05 am
Last updated: 7/1/21 10:49 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services