Some Mitel users are reporting trouble maintaining connection to softphone. Telephone Services will reboot the problem switches at noon today, which may result in dropped calls or brief inability to connect for a small number of users.
Update: Switch reboots have concluded. Telephone Services will continue to monitor the stability of softphone connections to ensure the issue is resolved.
Update 2: This issue should now be resolved.
Posted: 3/29/21 10:48 am Last updated: 4/2/21 4:20 pm
Event type: Intermittent or Slow Service Current status: Resolved ServiceTelephone Services
Update: Microsoft is reporting they have addressed the issues.
Customers may experience issues authenticating into Microsoft services, including Microsoft Teams, Office and/or Dynamics, and the Azure Portal.
Microsoft engineering teams have been engaged and are currently investigating.
Posted: 3/15/21 3:28 pm Last updated: 3/16/21 9:10 am
Event type: Intermittent or Slow Service Current status: Resolved ServiceAccount Management
A few Softphone users have reported that they are unable to properly make or receive calls. Telephone Services is trying to isolate the problem and troubleshoot it. We will send more information as we try to resolve the issue.
Posted: 3/1/21 2:25 pm Last updated: 3/1/21 2:25 pm