Monthly Archives: August 2020

 Canvas Login Issues

Description

Login services at Columbia are having intermittent issues affecting new logins to Canvas.  Some other web services are working and some are throwing login error.  Columbia IT is investigating to find the source and fix.  No ETA at this time.

5:05pm  Columbia IT has resolved the issue.

Posted: 8/28/20 4:30 pm
Last updated: 8/28/20 5:17 pm
Event type: Service Unavailable
Current status: Resolved
Service Canvas


 Kaltura Video Services Outage

Description

Our vendor Kaltura Video Services is currently experiencing an outage and they are working on it.  This would affect some videos within Canvas that use My Media, Media Gallery or embedded Kaltura videos.  For current updates please see the vendor status page: https://status.kaltura.com/

Posted: 8/26/20 9:45 am
Last updated: 8/26/20 2:04 pm
Event type: Service Unavailable
Current status: Resolved
Service Canvas, Kaltura Video Services


 Unable to login to Zoom website

Description

Zoom is now fully operational. If you experience problems, please contact the Help Desk via https://help.umsl.edu or click the chat button.

 

Zoom outage – unable to login to Zoom website – Zoom client login still working. Technicians are currently investigating the issue. Users are currently unable to join Zoom meetings via Canvas.

Posted: 8/24/20 8:03 am
Last updated: 8/24/20 10:43 am
Event type: Service Unavailable
Current status: Resolved
Service Zoom Conferencing


 Xerox scan to email

Description

Xerox scan to email is currently experiencing issues.  IT staff are working to resolve the problem.

Issue is now resolved.

Posted: 8/17/20 2:35 pm
Last updated: 8/17/20 2:35 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Printing


 Network maintenance – Sunday (8/16/2020 ) 8:00 am to 10:00 am –

Start Time: 8/16/20 8:00 am - End Time: 8/16/20 10:00 am

Description

network team will be patching network equipment across campus.  This requires rebooting equipment which requires 10 – 15 minutes to reboot.  During this reboot, all network access including telephone and wireless will be unavailable

Primary Contact: Steve Chapman ext: 4063

Posted: 8/14/20 3:22 pm
Last updated: 10/7/20 8:16 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services


 Windows/Linux Server Patching

Start Time: 8/14/20 5:30 pm - End Time: 8/14/20 9:30 pm

Description

ITS system administrators will apply critical security updates to Windows and Linux servers. There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Student Unix home directories
  • Print and fax services
  • TritonApps sessions (applications will be updated during the day)
  • SharePoint sites
  • WWW sites
  • UMSL Blogs and other WordPress blogs
  • Library databases
  • Web applications running on apps.umsl.edu, fusion.umsl.edu and coe.umsl.edu

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

Primary Contact: Mike Toohey

Posted: 8/13/20 12:12 pm
Last updated: 9/11/20 4:20 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Printing, Sharepoint, UMSL Websites


 CETC @ Flushing Meadows Network Upgrade – Sunday, Aug. 9th 7:30am-Noon

Start Time: 8/9/20 7:30 am - End Time: 8/9/20 12:00 pm

Description

Networking will be upgrading equipment on Sunday, August 9th. There will be no Internet or Telephone service in the building during the time of the upgrade.

Primary Contact: Pollyana Appleton

Posted: 8/7/20 9:42 am
Last updated: 8/17/20 3:04 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services


 STLPR @Grand Center Network Upgrade – 8/10/2020 MIdnight to 3am

Start Time: 8/10/20 12:00 am - End Time: 8/10/20 3:00 am

Description

Networking will be upgrading equipment at the Grand Center facility on Monday 8/10 between 12am midnight and 3am.   During the maintenance, IP phones, Internet, wireless (TritonNet) and STLPR radio equipment will be unavailable.  Actual outage duration is expected to be brief, but the entire maintenance period is reserved.

 

 

 

 

Cut-over was completed at approximately 12:45am on 8/10

Primary Contact: Stephen Anthoney

Posted: 8/7/20 9:34 am
Last updated: 8/11/20 8:24 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access