Posts Categorized: Telephone Services

 Emergency phone maintenance

Description

Telephone Services are performing an emergency server reboot on the Mitel phone system to resolve ongoing issues with call routing and softphone service.  During this time, softphones will be unavailable and in-progress softphone calls will drop. Service will resume as soon as the server is back online.

 

The Mitel server rebooted successfully. Softphone functionality is restored and calls are now routing properly.

Posted: 6/15/20 2:43 pm
Last updated: 6/15/20 3:12 pm
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services


 Unscheduled server restarts

Description

Several application servers hosted by UMSL ITS were briefly unavailable shortly after 5 a.m., when a hosting server became unresponsive.  All affected servers automatically restarted on the remaining hosts, and became available again within minutes.  This outage briefly impacted telephone services, including ShoreTel/Mitel Connect.

Posted: 5/30/20 6:02 am
Last updated: 6/5/20 9:35 pm
Event type: Informational
Current status: Resolved
Service Applications/Web Apps, Telephone Services


 Telephone Service outage

Description

Telephone service will become unavailable at 5:30pm Thursday 4/9/2020 in order to perform emergency maintenance. We expect these repairs to take roughly 90 minutes. This will affect all softphone connections and some physical campus phones. If you have a technology issue during that time, please open a Cherwell ticket via help.umsl.edu or email helpdesk@umsl.edu, as the Help Desk phones will also be down.

 

Update: All telephone systems are back up and working. We are still monitoring the softphone issue from earlier and following up with users to see whether the original issue has also been resolved.

Posted: 4/9/20 4:17 pm
Last updated: 4/9/20 8:34 pm
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services


 Issues with Mitel Softphone

Description

Currently some users are having trouble connecting to Softphone using the Mitel Connect client. In these cases, the client will spontaneously switch back to Deskphone, sit in Softphone but be unable to make or receive calls, or will display the error “Softphone Registration Timed Out”. We are working on a solution to this issue and thank you for your patience.

 

Update: The above issues in Softphone are resolved following emergency maintenance.

Posted: 4/9/20 1:05 pm
Last updated: 4/10/20 8:31 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services


 JCP north telephone services maintenance 3/11/20 6:00 am

Start Time: 3/11/20 6:00 am - End Time: 3/11/20 7:00 am

Description

Telephone services will be undergoing a short maintenance at 6am on 3/11/20. during this time telephone services will be unavailable.

Primary Contact: Joshua Ballenot x4116

Posted: 3/10/20 11:25 pm
Last updated: 3/11/20 9:28 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services


 Telephone Services Temporary Outage

Description

There will be temporary intermittent service to certain analog phone systems on campus to repair a piece of hardware. This will include select building alarms and a small number of individual analog phone lines. The outage should be complete in under 10 minutes.

 

Service on these analog phone lines has been restored.

Posted: 2/27/20 11:53 am
Last updated: 2/27/20 12:13 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services


 Degraded service: Mitel huntgroups.

Description

Call queuing services for two campus huntgroups are currently degraded.  We are rebooting the device, and will update this space momentarily.

** UPDATE **

A phone switch had locked up, and has been rebooted.  All services have been restored.  Please contact the Technology Support Center:  Attention To: Telephone Services with any related issues.

Posted: 2/26/20 8:27 am
Last updated: 2/26/20 8:38 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services


 Internet and Telephone services outage at UMSL remote sites 2/10/2020

Description

There is an internet and telephone services outage at Child advocacy center kirkwood and westpine, ITE, CETC, Lindell eye center and East STL eye center. ITS is currently investigating the issue.

 

The cause of this issue has been identified as equipment failure within the AT&T network.  The equipment has been replaced and services are restored as of 3:50pm 2/10/2020

Posted: 2/10/20 2:15 pm
Last updated: 2/10/20 5:04 pm
Event type: Informational
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services