Posts Categorized: Telephone Services

 Internet and Telephone services outage at UMSL remote sites 2/10/2020

Description

There is an internet and telephone services outage at Child advocacy center kirkwood and westpine, ITE, CETC, Lindell eye center and East STL eye center. ITS is currently investigating the issue.

 

The cause of this issue has been identified as equipment failure within the AT&T network.  The equipment has been replaced and services are restored as of 3:50pm 2/10/2020

Posted: 2/10/20 2:15 pm
Last updated: 2/10/20 5:04 pm
Event type: Informational
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Scheduled Outage Telephone Services

Start Time: 2/5/20 10:30 pm - End Time: 2/5/20 11:30 pm

Description

Telephone Services will be restarting two switches at 10:30pm tonight, to be finished before 11:30pm. Some users may notice intermittent trouble with calls during this time.

Posted: 2/5/20 4:27 pm
Last updated: 2/6/20 7:54 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Telephone Services

 Telephone Services – Some users may experience authentication failure

Description

We are investigating reports that the Mitel Connect client is not able to reach the server.

 

The Mitel Connect client is once again allowing login without issue, after the replacement of a problematic certificate on the server.

Posted: 1/27/20 11:07 am
Last updated: 1/29/20 1:20 pm
Event type: Service Unavailable
Current status: Resolved
Service Telephone Services

 Power outage – ITE & Missouri Institute of Mental Health – November 15 2:15 PM –

Description

All network and telephone services are down at 4633 World Pkwy due to power outage from Ameren and a failed generator.   Maintenace is currently investigating the issue.

 

Update: 2:50pm – Ameren’s power has been restored.   The generator is still offline and the vendor has been contacted for repairs.

Posted: 11/15/19 2:36 pm
Last updated: 12/20/19 1:48 pm
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Wired, Network-Wireless, Telephone Services

 Outage – Research Building – due to power outage. all Networking and Telephone Services are affected.

Description

The network team is experiencing a power issue in Research building.  We are investigating the issue now.  Currently, all internet and telephone services are unavailable. No ETR at this time.

9:38

Maintenance has been notified and en route.

9:47

Maintenace found one phase has failed.  Networking is moving their connection to another phase now.

Posted: 9/25/19 9:28 am
Last updated: 9/25/19 9:51 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Telephone Services

 Network Equipment upgrade at Music Building 9/8/2019 7:00am

Start Time: 9/8/19 7:00 am - End Time: 9/8/19 12:00 pm

Description

Networking is going to be replacing a piece of equipment in the Music building Sunday. There will be no wired networking, wireless networking, or telephone services during this time.

Primary Contact: Joshua Ballenot x4116

Posted: 9/5/19 9:44 am
Last updated: 10/15/19 9:18 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services