Service Restoration Update

Description

SharePoint is operational with the workarounds on the landing page. We expect to restore full functionality for this application soon.

Telephones – ITS continues to work with our vendor to restore voicemail and Mitel application functionality.

ITS is also working on several other services in various states of restoration. If you have a service that is non-functional please let your IPRM know so they can bring the issue back to us.

UPDATE – 2/26 3:30pm – ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page and Telephone voice mail and the Mitel connection application. We are working with our vendor support organizations to assist us in getting these issues resolved.

UPDATE – 2/27 5:00pm – ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page and the Telephone Mitel Connection application. Voice mail has been restored however our vendor has told us it may take up to 48 hours to synchronize for all users.

UPDATE – 3/1 9:45am

ITS continues to work on restoring services to the campus and to adding stability and functionality to services that have been partially restored including the SharePoint landing page. The telephone Mitel Connect application is now working.

If you are experiencing problems, please contact the Technology Support Center or go to http://help.umsl.edu and put in a ticket.

UPDATE 3/6 5:00pm – The SharePoint landing page is now working. ITS believes all user facing services have been restored.

If you are experiencing problems, please contact the Technology Support Center or go to http://help.umsl.edu and put in a ticket.

 UMSL Data Center Power Outage Update

Description

ITS continues to work on restoring services to the campus. The following is the status of major services we are working on:

• Printing and Faxing – we are working with the vendor this morning and hope to have printing available this afternoon.
• Sharepoint – we are working to restore full functionality of the application and expect to have this operational by this afternoon
• Telephone Services – ITS is working with multiple vendors and we expect to have this operational around lunch time today

 UMSL Data Center Power Outage Update

Description

ITS is continuing to restore services and applications after the data center power outage. The following is the status of major services not yet restored:

• Printing and Faxing – We are hoping to restore this service on Tuesday
• SharePoint – We are hoping to have this service restored Monday night
• Telephone call groups and voice mail – We are working with the vendor to repair, and hope to have service restored on Tuesday

ITS staff are also working to restore other services not on the list above.

Update 2/19 9:15am:

– SharePoint services have been restored. The landing page will look a little different but users should be able to click the link to their sites for access.

 – ITS is working with multiple vendors to restore telephone services

 – ITS is working on restorations of Print and Fax services

 UMSL Data Center Power Outage UPDATE 2/17/19 10 pm

Description

ITS is continuing to restore services and applications after the data center power outage. The following is the status of major services:

• Web Applications – Databases are being restored and we are hopeful that WebApps will be available on Monday
• Printing and Faxing – Unavailable
• SharePoint – Databases are being restored and the application should be available on Monday
• Telephone call groups and voice mail are not currently available
• Mapped network drives – service has been restored
• Student Linux compute and TritonApps – service has been restored

ITS staff continue to work with vendors to complete restoration of remaining services.

Update 2/18 – 3:30pm – ITS continues to work with vendors on restoring services. Web Applications are now available and other items above have the status noted.

 Network Fax connectivity issues

Description

There is currently an issue with the network fax system.  Inbound and outbound faxes from outside campus are failing.  IT technicians are working on this issue and will notify when it is resolved.

This issue is now resolved.

 Logins to Delmar server

Description

Logins to Delmar.umsl.edu were failing, due to memory exhaustion by user processes.  The problem has been resolved..

 FormServlet Web Forms

Description

FormServlet web forms were unavailable due to service misconfiguration. The issue has been resolved.

 Logins to Delmar server

Description

Logins to Delmar.umsl.edu were failing, due to an unresponsive system service.  The problem has been resolved by restarting the login services.

 status.umsl.edu Updated

Description

The status.umsl.edu website was updated this morning for standard maintenance.

There was no service interruption and no impact to the end users.

Primary Contact: Jeff Lovell; lovellje@umsl.edu