Monthly Archives: October 2024

 Remote Site Network Outage – 10/31/2024, 12am-3am

Start Time: 10/31/24 12:00 am - End Time: 10/31/24 3:00 am

Description

MOREnet, UMSL’s Internet Service Provider will be performing an emergency maintenance that will cause a 15 minute service outage to all of UMSL’s remote sites.

Updates can be found on MOREnet’s notification page:

https://status.more.net/incidents/9sx60dj2fgvp

 

12:15am – Maintenance complete

Primary Contact: Steve Anthoney

Posted: 10/30/24 6:01 pm
Last updated: 10/31/24 12:56 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access


 Some users are unable to make phone calls outside the University

Description

There is a problem with our Telephone Services provider and it is making it difficult to call outside the University. We are working with them to resolve the issue.

 

The problem was with AT&T and they have resolved the issue.

Posted: 10/30/24 4:39 pm
Last updated: 10/31/24 3:19 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services


 Server patching – Fri Oct 25 5:30pm – 9:30pm

Start Time: 10/25/24 5:30 pm - End Time: 10/25/24 9:30 pm

Description

Update – October 25, 2024, 10:00pm

Server updates have been applied per schedule

ITS system administrators will apply critical security updates to servers. There will be brief disruptions to:

  • Print and fax services
  • TritonApps sessions
  • SharePoint sites (with umsl.edu and umsystem.edu addresses)
  • Remote Desktop Gateway

PeopleSoft applications including MyView, MyHR, etc. will not be affected

SharePoint sites with sharepoint.com addresses will not be impacted

Primary Contact: Mike Toohey

Posted: 10/25/24 1:12 pm
Last updated: 10/28/24 3:38 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Printing, Sharepoint, UMSL Websites


 UMSL Oracle Database Maintenance – Wed Oct 23 5:00am – 7:00am

Start Time: 10/23/24 5:00 am - End Time: 10/23/24 7:00 am

Description

There will be brief/intermittent outages of all UMSL production Oracle databases while maintenance is being performed.  Most web applications running on apps.umsl.edu, fusion.umsl.edu and coe.umsl.edu will be temporarily unavailable during the maintenance period.

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

Update 10/23/2024 6:05am: Maintenance has been concluded

Primary Contact: Caleb Evans

Posted: 10/22/24 1:13 pm
Last updated: 10/23/24 6:06 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps


 Network Outage – Lab and Classrooms – October 21, 2024 – 10 am

Description

UPDATE – October 21, 2024 12:15

The outage has been resolved.  The database has been restored and verified.

 

UPDATE – October 21, 2024 12pm 

90 % of the database has been restored.

 

 

UPDATE – October 21, 2024  11:35am

The issue has been identified as a problem with our access control database. We are currently working to restore the database.

 

 

 

Networking is investigating reports that labs and classrooms are not functioning correctly.

Posted: 10/21/24 10:22 am
Last updated: 10/21/24 12:20 pm
Event type: Service Unavailable
Current status: Resolved
Service Network-Access, Network-Wired


 UMSL Planned Network Outage

Start Time: 10/18/24 11:59 pm - End Time: 10/19/24 11:59 am

Description

Update at October 19, 2024, 11:50 am

Happy Fall break, Tritons,

I am happy to share that our planned network outage is now complete.

Overnight, our amazing Information Technology Services (ITS) networking team successfully transitioned every building to the new and better “core network” equipment. This exciting upgrade will make it possible for us to continue transforming UMSL. I want to thank Steve Chapman, Steve Anthoney, Pollyana Appleton, Jin Lam, Shawn Murphy, and Mark Monroe for the numerous hours planning this upgrade that resulted in the successful implementation.

Sincerely,
David Gerstenecker
Chief Information Officer (CIO)

 

The UMSL Information Technology Services’ networking team will be replacing the campus’ main network core.

Our planned network outage is twelve hours from Friday, October 18, 11:59 PM (midnight) to Saturday, October 19, 11:59 AM (noon). Because of the nature of this project, many buildings on campus will experience a shorter actual outage.

Starting at midnight, there will be no network or internet access into or out of UMSL’s campus network or remote sites. As work progresses, we will bring services and buildings back online.

For people working and studying from off-campus (including by using mobile data services), many of our university IT services will still be available.

What services can you still access from off-campus during the outage?

· Email, Microsoft 365 and Microsoft Teams
· Google drives and storage
· Canvas and the apps found in Canvas
· PeopleSoft services like MyHR and MyView
· SharePoint in the cloud with a mailmissouri.sharepoint.com address
· The main www.umsl.edu website
· Mygateway.umsl.edu (with reduced functionality)
· Any cloud-based services your department uses

What services will be temporarily unavailable?

· Anything physically on UMSL’s campus wired or wireless network
· SharePoint sites that are housed in the UMSL datacenter with umsl.edu and umsystem.edu addresses
· Campus phone system
· Campus hosted web applications on https://apps.umsl.edu (e.g. Grad Portal, parking pass application, early feedback application, fee appeals app)
· Any academic or research servers housed on the UMSL campus
· Internet into or out of campus
· Campus wireless
· Remote access to campus systems or VPN

Some of the systems above will be down for just a few hours while others may be down all night. Critical infrastructure will be back online first, including the datacenter, servers, phone system, and student housing. Campus buildings and the wireless network will systematically come online as they are moved from the old core to the new core.

 

Any questions about this outage can be directed to Mark Monroe at Monroem@umsl.edu.

 

Primary Contact: Mark Monroe

Posted: 10/18/24 2:08 pm
Last updated: 10/19/24 11:54 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless


 Student Residence Wired Network issues – Resolved

Description

UMSL network technicians were alerted to networking issues on the Student Residence Wired Network earlier today. Those network issues have been resolved and that network is now working as expected.

Posted: 10/12/24 2:49 pm
Last updated: 10/12/24 2:49 pm
Event type: Service Unavailable
Current status: Active
Service Network-Access


 Core Network Maintenance – Friday Oct 11, 2024 – 8PM – 10PM

Start Time: 10/11/24 8:00 pm - End Time: 10/11/24 10:00 pm

Description

UPDATE: October 11, 2024,  10:00 pm

Maintenance was completed successfully.

 

 

 

The networking team will be upgrading equipment on the main UMSL campus network. Although we do not expect any network outages during this time, it is always possible that users may notice some brief network slow downs.

Primary Contact: Steve Chapman X4063 chapmanst@umsystem.edu

Posted: 10/10/24 1:27 pm
Last updated: 10/11/24 10:51 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-File Shares, Network-VPN, Network-Wired, Network-Wireless, Telephone Services


 Resolved- Network Outage to Some Linux Servers

Description

A network configuration issue in the UMSL data center resulted in some Linux servers becoming unavailable between 5:25 PM to 5:55 PM today. Although most of main services ITS manages were not affected, some of our users may have experienced connection issues logging directly into campus Linux servers. The issue was discovered and corrected at 5:55 PM on Oct 9th.

Posted: 10/9/24 7:25 pm
Last updated: 10/12/24 2:50 pm
Event type: Service Unavailable
Current status: Resolved
Service General


 SharePoint service patch update

Start Time: 10/3/24 8:00 pm - End Time: 10/3/24 9:00 pm

Description

Update – October 3, 2024, 9:00pm
Recommended fix was applied per schedule.

UMSL ITS will apply a recommended fix to SharePoint services, to correct an issue introduced with the September 2024 updates. Microsoft recommends this fix to address instances where some workflows may not run successfully after the prior updates.

SharePoint sites with umsystem.edu and umsl.edu addresses will be temporarily unavailable while servers are being patched. Sites with sharepoint.com addresses will not be impacted.

Primary Contact: sharepoint@umsl.edu

Posted: 10/3/24 1:44 pm
Last updated: 10/4/24 12:14 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Sharepoint