Monthly Archives: August 2022

 Benton Hall Central Tower – Networking maintenance

Start Time: 8/21/22 8:00 am - End Time: 8/21/22 12:00 pm

Description

Networking will be consolidating connections, so a few people might be temporarily disconnected from networking and telephone, please call if problem persists after outage is completed.

Primary Contact: Pollyana Appleton x6026

Posted: 8/19/22 10:18 am
Last updated: 9/28/22 9:34 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access, Network-Wired, Network-Wireless, Telephone Services


 Campus-wide Wireless Outage

Description

Networking is investigating a campus-wide wireless network outage.  We are currently working with the vendor to restore service.

 

Networks affected include TritonNet, TritonNetGuest, TritonVideo, TritonSecure and Eduroam

Posted: 8/18/22 5:16 am
Last updated: 8/19/22 8:42 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Wireless


 Overnight Telephone Maintenance

Start Time: 8/16/22 9:30 pm - End Time: 8/16/22 11:30 pm

Description

Telephone Services will be performing reboots overnight of all Mitel servers to resolve multiple issues caused by recent power outages. During this time, campus telephone service will be unavailable. The maintenance should be complete in roughly 2 hours.

 

The overnight maintenance was completed successfully.

Primary Contact: Andrea Quinn

Posted: 8/16/22 3:09 pm
Last updated: 8/16/22 11:14 pm
Event type: Unscheduled Maintenance
Current status: Resolved
Service Telephone Services


 Trouble dialing out to 314 numbers

Description

We are currently experiencing widespread issues when trying to dial out to local 314 area code numbers. This issue affects both desk phones and softphone. Telephone Services is working to remedy this issue and will send out an update when it is resolved.

 

The issue with outbound dial to 314 numbers has been resolved.

Posted: 8/16/22 1:58 pm
Last updated: 8/16/22 2:59 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services


 Telephone connection issues

Description

Select ShoreTel phones are experiencing an issue where they display “No Connection” and have no dial tone. Telephone Services is working to resolve the issue and expect it to be resolved soon.

 

The phone switch that was having trouble has been rebooted, and service has been restored to the affected phones.

Posted: 8/11/22 9:15 am
Last updated: 8/11/22 9:32 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services