Some softphone users are experiencing trouble connecting to softphone and/or trouble making and receiving calls once softphone connects. To resolve this issue, Telephone Services will be restarting the equipment experiencing the issue at 12pm, 9/16/21. IP phones running on this specific switch will be down as it restarts, and will regain service once it is back up. The complete restart should take less than 15 minutes.
An update will be posted once the trouble device is restarted and service is restored.
Update: The switch reboot is complete and full services should be restored.