Monthly Archives: September 2021

 Web server connectivity


Access to UMSL websites, including and was briefly interrupted by an unresponsive service.  The affected service has been restarted.

Posted: 9/23/21 2:28 pm
Last updated: 9/24/21 1:36 am
Event type: Service Unavailable
Current status: Resolved
Service Applications/Web Apps, Network-Wired, UMSL Websites

 Windows/Linux Server Patching

Start Time: 9/24/21 5:30 pm - End Time: 9/24/21 9:30 pm


ITS system administrators will apply critical security updates to Windows and Linux servers. There will be brief disruptions to:

  • Faculty/Staff file shares
  • Unix home directories
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites
  • WWW sites
  • UMSL Blogs and other WordPress blogs
  • Library databases
  • Web applications running on, and

PeopleSoft applications including MyView, MyHR, etc. will not be affected.

Primary Contact: Mike Toohey

Posted: 9/22/21 10:51 am
Last updated: 10/12/21 11:32 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Printing, Sharepoint, UMSL Websites

 Network Hardware Upgrade – STLPR @GC, 9/19/21, 12:01am – 8:00am

Start Time: 9/19/21 12:00 am - End Time: 9/19/21 8:00 am


Networking will be upgrading equipment at Grand Center.  An outage of 1 to 2 hours is expected during the maintenance.  Wired and wireless Internet and telephones will be unavailable during while the work is completed.



Equipment has been replaced.  Outage duration was ~1/2 hour.

Primary Contact: Stephen Anthoney

Posted: 9/17/21 8:24 am
Last updated: 9/20/21 11:15 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access

 Intermittent/slow service with Softphone


Some softphone users are experiencing trouble connecting to softphone and/or trouble making and receiving calls once softphone connects. To resolve this issue, Telephone Services will be restarting the equipment experiencing the issue at 12pm, 9/16/21. IP phones running on this specific switch will be down as it restarts, and will regain service once it is back up. The complete restart should take less than 15 minutes.

An update will be posted once the trouble device is restarted and service is restored.


Update: The switch reboot is complete and full services should be restored.

Posted: 9/16/21 10:25 am
Last updated: 9/16/21 12:20 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Canvas LMS


Customers may be running into Status 500 errors when accessing Canvas. The vendor is working to remediate the problem.

Posted: 9/16/21 9:20 am
Last updated: 9/16/21 9:56 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas

 SharePoint office online service


The office online functionality of on campus SharePoint was unavailable from about 8:30am to 10:00am this morning. You may have had issues running virtual office apps (Word and Excel) to edit on campus SharePoint content. If you are still having issues with this, please let us know.

Posted: 9/14/21 12:27 pm
Last updated: 9/14/21 12:27 pm
Event type: Informational
Current status: Resolved
Service Sharepoint

 MSC 1st floor Network Equipment upgrade 9.19.21

Start Time: 9/19/21 7:00 am - End Time: 9/19/21 12:00 pm


ITS will be upgrading network hardware for MSC first floor.  There will be no network access during this time including wired, wireless, and phone service.

Primary Contact: Bob Garrison

Posted: 9/14/21 6:12 am
Last updated: 10/19/21 2:43 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-VPN, Network-Wired, Network-Wireless, Telephone Services