Monthly Archives: July 2019

 MobilePrint (Print via email) unavailable

Description

The UMSL TritonPrint service is currently experiencing problems and will be unavailable until further notice.  This is the service where users can send an email to tritonprint@umsl.edu and the email attachments can be printed using UMSL printers.

UMSL Information Technology Services is working on the issue and will update when services are restored.

Update: The issue is now resolved.  Please report any further issues with TritonPrint to the Technology Support Center.

Posted: 7/29/19 10:42 am
Last updated: 7/30/19 5:38 pm
Event type: Service Unavailable
Current status: Resolved
Service Printing

 Windows and Oracle Server Patching

Start Time: 7/26/19 5:30 pm - End Time: 7/26/19 8:30 pm

Description

ITS system administrators will apply critical security updates to Windows servers and Oracle databases.

There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Secure file shares (RMS)
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites

Additionally, web applications on apps.umsl.edu, fusion.umsl.edu, and coe.umsl.edu will be unavailable for the duration of the maintenance period.

PeopleSoft applications, including MyView, MyHR, etc. will not be affected.

Primary Contact: Mike Toohey / Caleb Evans

Posted: 7/25/19 11:02 am
Last updated: 8/17/19 1:26 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Printing, Sharepoint

 Network Outage 7/17/19

Description

ITS networking is experiencing issues with some web traffic, we are currently working on the issue.

 

Update: 7/17/19 8:45am

Working with the vendor has resolved the issue

Posted: 7/17/19 7:40 am
Last updated: 7/17/19 8:46 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Internet Access

 SharePoint server maintenance

Start Time: 7/12/19 5:30 pm - End Time: 7/12/19 8:30 pm

Description

SharePoint sites will be unavailable while server maintenance is being performed.

Primary Contact: Kyle Wilkinson

Posted: 7/11/19 11:55 am
Last updated: 8/17/19 1:25 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Sharepoint

 Remote site outage – July 10, 2019 – 12:01 am to 5:00 am

Start Time: 7/10/19 12:01 am - End Time: 7/10/19 5:00 am

Description

Our remote site provider (MOREnet/AT&T) will be upgrading software on network equipment. All network access from these sites will be affected for duration lasting up to 30 minutes.
sites affected:

MST Flushing Meadows

UMSL Child Advocacy Kirkwood

UMSL CETC West County

Primary Contact: Steve W Chapman x4063

Posted: 7/9/19 11:17 am
Last updated: 8/17/19 1:25 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Wired, Network-Wireless

 UMC – Data center maintenance – July 3, 2019 10pm – 11pm

Description

University of Missouri – Columbia network team will be performing a scheduled reboot of their data center edge network equipment to resolve a software issue.  While we have redundancy in place there may be some impact on our services here on campus during the reboot.

Reboot will take approximately 30 minutes.

Posted: 7/3/19 3:29 pm
Last updated: 8/17/19 1:24 pm
Event type: Informational
Current status: Resolved
Service Applications/Web Apps, Canvas, eMail-Fac/Staff

 Outlook connectivity issues

Description

UMSL ITS has received reports that some Faculty/Staff members are experiencing connectivity issues in Outlook, and are being prompted for username and password.  The issue is being investigated.

Posted: 7/3/19 10:23 am
Last updated: 7/5/19 8:20 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service eMail-Fac/Staff