Monthly Archives: April 2018

 Windows Server Patching

Start Time: 4/27/18 5:30 pm - End Time: 4/27/18 8:30 pm

Description

ITS system administrators will apply critical security updates to Windows and Linux servers.

There will be brief disruptions to:

  • Faculty/Staff MyDocuments and Department Shares
  • Secure file shares (RMS)
  • Print and fax services
  • TritonApps sessions
  • SharePoint sites
  • Panopto videos

Primary Contact: Mike Toohey

Posted: 4/25/18 4:44 pm
Last updated: 5/9/18 11:52 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps, Network-File Shares, Panopto Services, Printing, Sharepoint

 Maintenance on MSC Garage North Switch

Start Time: 4/8/18 8:00 am - End Time: 4/8/18 10:00 am

Description

Networking will be doing some maintenance on the switch in order to expand the network. Phones, Network wired and wireless access will be down during maintenance.

Primary Contact: Pollyana Appleton x6026

Posted: 4/6/18 1:54 pm
Last updated: 9/27/18 10:33 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Network-Access

 Failover Datacenter firewall

Description

Need to failover the datacenter firewall from one datacenter to the other on Wednesday Morning so that other maintenance can take place over the weekend. There is no expected outage, but there is always the fringe possibility of something happening. Should be no user impact.

Posted: 4/3/18 6:26 pm
Last updated: 4/4/18 7:36 am
Event type: Informational
Current status: Resolved
Service Network-Access

 TritonApps Maintenance

Start Time: 4/4/18 6:00 am - End Time: 4/4/18 7:00 am

Description

ITS system administrators will apply a critical security update to TritonApps servers. Any active sessions will be terminated while servers are restarted.

Primary Contact: Garrett Jones

Posted: 4/3/18 4:00 pm
Last updated: 4/25/18 4:41 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Applications/Web Apps

 Zoom Connection Error : java.net.UnknownHostException: https

Description

Zoom is currently producing a  launching error for attendees:

java.net.UnknownHostException: https

Working with vendor to reslove the problem.    

As of 4:00 PM, 4/2/2018  Vendor is now working with application engineers on this problem with participants receiving error and no entry to Zoom session which still occuring.
AS 10:00 AM, 4/3/2018  Vendor is still working on problem. We do have a alternative for the faculty that do need to conduct a  Zoom session to Manually create a Zoom Meeting using the steps below
1. In a open browser Sigh In to your Zoom account at https://umslcanvas.zoom.us
2. Click on  MyMeetings  
3. Click on  Schedule a Meeting 
4. Name your Meeting  and click on Save
5. The next window will give you notification options,  Go to the header titled: Invite Attendees, this field area has a meeting URL that you can copy and post in a class email to all students or in course Module in Canvas has a URL link.
Understand Students may sign in to the sessions with the name they entered and joined the session with.

Posted: 4/2/18 1:14 pm
Last updated: 6/26/18 10:51 am
Event type: Service Unavailable
Current status: Resolved
Service Zoom Conferencing

 MyGateway login issue

Description

There was an issue with the login service for MyGateway.  The issue has been fixed on the server but the user must close and reopen their browser to fix their current session.

Posted: 4/2/18 7:59 am
Last updated: 4/3/18 8:17 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service MyGateway