Active Events

 UMSL Oracle Database Maintenance – Fri May 8 5:30pm – 8:30pm

Start Time: 5/8/26 5:30 pm - End Time: 5/8/26 8:30 pm

Description

There will be brief/intermittent outages of all UMSL production Oracle databases during scheduled maintenance.  During this time, most web applications hosted on apps.umsl.edu may experience temporary connectivity interruptions.

PeopleSoft applications, including MyView and MyHR, will not be affected and will remain available throughout the maintenance window.

Primary Contact: Caleb Evans

Posted: 5/6/26 3:40 pm
Last updated: 5/6/26 3:40 pm
Event type: Scheduled Maintenance
Current status: Active
Service Applications/Web Apps

 Canvas Cybersecurity Issue

Description

Update – Honorlock is experiencing intermittent issues. If you cannot access Honorlock, please clear Chrome cache and cookies and then relaunch Chrome.

Update – Instructure reissued certain application keys as a precautionary step, which requires end users to re-authorize access to those tools. Reissued application keys contain a timestamp in the name and will be visible to users during reauthorization. These are valid Instructure created keys and users should proceed with the authorization process when prompted.

Instructure, the makers of Canvas, recently experienced a cybersecurity incident and is actively investigating this incident with the help of outside forensics experts. This attack is not specific to the University of Missouri Canvas instance. The University is awaiting additional information from Instructure to determine if our data was impacted. We will provide new information as it is confirmed.

Posted: 5/4/26 9:17 am
Last updated: 5/4/26 4:36 pm
Event type: Informational
Current status: Active
Service Canvas, Security Alert

 Macs unable to access TritonSecure network

Description

Update – April 24, 2026

Macs are receiving configuration updates enabling reconnection to TritonSecure. For Macs still unable to connect, please use TritonNet with VPN and your system should receive the updated configuration.

Mac users are currently unable to connect to TritonSecure wi-fi. To print or access other TritonSecure-only resources, affected users should temporarily connect to TritonNet wi-fi and then connect to UMSL’s Cisco AnyConnect VPN. If AnyConnect VPN is not currently installed on affected Macs, it can be installed through UMSL Self Service once connected to TritonNet.

Instructions for connecting can be found here (scroll down past the installation process and look for the last three steps): https://www.umsl.edu/technology/networking/vpn/vpn-anyconnect-installation-mac.html

UMSL ITS is working to fix the issue.

Posted: 4/23/26 9:39 am
Last updated: 4/24/26 11:40 am
Event type: Service Unavailable
Current status: Active
Service Network-Wireless

 Upcoming Cognos Upgrade: March 1, 2026

Start Time: 3/1/26 12:00 am - End Time: 3/1/26 11:59 pm

Description

The IT Data Analytics Architecture team is preparing to upgrade the university’s Cognos Analytics environment from version 11.7 to 12.1. IBM is ending support for our current version in April 2026, and this upgrade is necessary to ensure we remain on a secure and supported platform. The upgrade is scheduled for February 28 – March 1, 2026.

Query Studio Deprecation

As part of this upgrade, IBM is deprecating Query Studio, and it will no longer be available after the upgrade. We believe all Query Studio users have been identified and contacted. If you have not been contacted or need assistance transitioning, please reach out to Victoria Arnold directly.

Aside from some user interface changes, other Cognos functionality will remain the same. Users will continue to be able to create, modify, run, and schedule reports as they do today.

For additional details on what’s new or changed in Cognos Analytics 12.1, please refer to IBM’s documentation: New and changed features in 12.1.x – IBM Documentation

Primary Contact: Victoria Arnold, Sr. Manager, IT Data Analytics Architecture, UM System

Posted: 2/27/26 10:05 am
Last updated: 2/27/26 10:05 am
Event type: Scheduled Maintenance
Current status: Active
Service Applications/Web Apps

 Microsoft 365 authentication with Print Deploy Client

Description

The Papercut Print Deploy client for Windows and Mac workstations requires Microsoft 365 for sign-in, as of January 7, 2026.

Once signed in through Microsoft 365:

  • Secure Release printing will continue to be available as usual
  • Any additional printers previously added will need to be re-added

Posted: 1/7/26 11:03 am
Last updated: 1/7/26 11:22 am
Event type: Informational
Current status: Active
Service Printing

 Windows 11 and Office 365 Upgrades

Description

ITS is currently reaching out to faculty and staff with campus-managed Windows 10 systems to provide recommendations for those systems. Many of the remaining Windows 10 systems will have a convenient option to upgrade to Windows 11 while preserving stored data, as long as the system has enough free space to run the upgrade.

ITS is also providing an Office 365 upgrade for campus-managed Windows systems running Office 2016 or Office 2019. These systems will receive a pop-up notification when the Office 365 upgrade is ready, and this takes only a few minutes to install.

The UMSL helpdesk can assist with questions about these upgrades or with freeing up disk space.

Thanks for your partnership in keeping campus computers secure.

More information:

Posted: 10/22/25 12:00 am
Last updated: 10/24/25 12:19 am
Event type: Informational
Current status: Active
Service Applications/Web Apps