Posts Categorized: Telephone Services

 Trouble dialing out to 314 numbers

Description

We are currently experiencing widespread issues when trying to dial out to local 314 area code numbers. This issue affects both desk phones and softphone. Telephone Services is working to remedy this issue and will send out an update when it is resolved.

 

The issue with outbound dial to 314 numbers has been resolved.

Posted: 8/16/22 1:58 pm
Last updated: 8/16/22 2:59 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 Telephone connection issues

Description

Select ShoreTel phones are experiencing an issue where they display “No Connection” and have no dial tone. Telephone Services is working to resolve the issue and expect it to be resolved soon.

 

The phone switch that was having trouble has been rebooted, and service has been restored to the affected phones.

Posted: 8/11/22 9:15 am
Last updated: 8/11/22 9:32 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Telephone Services

 CAC- West Pine

Description

There is no Internet Service or Phones in Child Advocacy Center – West Pine. Networking is looking into the issue.

 

1:56 – att has isolated our issue and dispatched a field technician for resolution.

Posted: 8/10/22 1:31 pm
Last updated: 8/11/22 9:22 am
Event type: Service Unavailable
Current status: Resolved
Service Network-Wired, Network-Wireless, Telephone Services

 UMSL Remote site Networking issues. (Child advocacy centers, Flushing Meadows CETC, Lindell and East Saint Louis optometry)

Description

There is a network outage at the UMSL remote locations (Child advocacy centers, Flushing Meadows CETC, Lindell and East Saint Louis optometry). We are currently working with ATT and morenet to find out an estimated time for the return of service. During this time networking and telephone services will be unavailable at these locations.

Posted: 7/27/22 12:31 am
Last updated: 9/28/22 9:33 am
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Mark Twain Building Power issues

Description

The Mark Twain building is currently without power.  Campus Police informed ITS that electrical power is out on Florissant Road.  There is a potential for other buildings to lose power as well.

 

7/26/22 6am.  Mansion Hills is now without power

7/26/22 8:50am  RCEW is without power

 

issue has been resolved 7/29/22

 

Posted: 7/26/22 5:26 am
Last updated: 7/29/22 7:16 am
Event type: Service Unavailable
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 Social Sciences Building Networking outage

Start Time: 7/24/22 7:00 am - End Time: 7/24/22 12:00 pm

Description

Networking will be doing maintenance on the equipment in the social sciences building. This may cause an interruption in network usage. Phones may be unusable during this time.

Primary Contact: Joshua Ballenot 3145164116

Posted: 7/22/22 11:08 am
Last updated: 8/17/22 11:09 pm
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services

 ABH Network Maintenance 6/19/22 6am

Start Time: 6/19/22 6:00 am - End Time: 6/19/22 7:00 am

Description

ITS will be preforming network maintenance on Sunday 6/19/22 beginning at 6am.  Users may experience a brief interruption to network access including wired, wireless, and telephone service.

Primary Contact: Bob Garrison

Posted: 6/15/22 5:59 am
Last updated: 6/22/22 11:24 am
Event type: Scheduled Maintenance
Current status: Resolved
Service Internet Access, Network-Access, Network-Wired, Network-Wireless, Telephone Services