Description
Due to a Mitel switch failure, physical phone service on campus is degraded. We will reboot the switch at 5 PM and continue to investigate.
Description
An electrical issue cause the phones in Stadler Hall 2nd floor not to power on resulting in no internet access. The issue has been resolved.
Description
The child advocacy center in Kirkwood is having power issues. Until power is restored wired internet, wireless internet, and telephone service will be unavailable for that site.
Description
The network switch on the first floor of NAB is down, access to network resources including wired, wireless and telephones is currently unavailable. ITS is investigating this issue.
Both floors of NAB are now working
Description
Telephone Services are performing an emergency server reboot on the Mitel phone system to resolve ongoing issues with call routing and softphone service. During this time, softphones will be unavailable and in-progress softphone calls will drop. Service will resume as soon as the server is back online.
The Mitel server rebooted successfully. Softphone functionality is restored and calls are now routing properly.
Description
Several application servers hosted by UMSL ITS were briefly unavailable shortly after 5 a.m., when a hosting server became unresponsive. All affected servers automatically restarted on the remaining hosts, and became available again within minutes. This outage briefly impacted telephone services, including ShoreTel/Mitel Connect.
Description
Networking is experiencing hardware issues with Nursing Admin. building. all internet access and telephone service from this building are affected including but not limited to RDP (remote access protocol).
Description
Telephone service will become unavailable at 5:30pm Thursday 4/9/2020 in order to perform emergency maintenance. We expect these repairs to take roughly 90 minutes. This will affect all softphone connections and some physical campus phones. If you have a technology issue during that time, please open a Cherwell ticket via help.umsl.edu or email helpdesk@umsl.edu, as the Help Desk phones will also be down.
Update: All telephone systems are back up and working. We are still monitoring the softphone issue from earlier and following up with users to see whether the original issue has also been resolved.
Description
Currently some users are having trouble connecting to Softphone using the Mitel Connect client. In these cases, the client will spontaneously switch back to Deskphone, sit in Softphone but be unable to make or receive calls, or will display the error “Softphone Registration Timed Out”. We are working on a solution to this issue and thank you for your patience.
Update: The above issues in Softphone are resolved following emergency maintenance.
Description
Telephone services will be undergoing a short maintenance at 6am on 3/11/20. during this time telephone services will be unavailable.
Primary Contact: Joshua Ballenot x4116
