Description
Outlook clients (desktop and mobile) may need to be restarted or they may prompt for re-authentication, due to the refresh of a critical service running on the email servers.
Description
Starting this morning, August 5th, users will be able to reset their password via a link on the Microsoft 365 login page. This change is a result of your requests and feedback. However, to be functional, this change will force users to re-verify their authentication methods the next time they login to any Microsoft 365 application online. If you have any issues with this process, please contact the UMSL IT Help Desk via https://help.umsl.edu or at 516-6034.
Description
We are receiving reports that some users are experiencing intermittent login issues when attempting to login to Outlook Web Access (https://owa.umsl.edu/). Clearing the browser cache or restarting the browser may resolve the issue, however, the UM System Exchange messaging team has opened a case with Microsoft to investigate potential service issues. We will provide updates as we get more information from the vendor.
Description
Update:
Outlook Web Access services are now working as expected. If you continue to see issues, please contact Technology Support at help.umsl.edu
We are currently seeing some “Gateway Timeout” messages with Outlook Web Access (OWA). Technicians are currently investigating.
If you receive this message, please wait a few minutes and try reloading the page in your web browser.
If you experience login issues with the Outlook application, please try restarting Outlook.
Description
ongoing issues will be tracked in new outage that was published.
We are currently seeing some slowness with Outlook Web Access (OWA) for some users.
UM technicians are currently investigating.
Description
*UPDATE: UM System IT has resolved the email issues.
Currently 9 of the 168 Exchange email databases are in an offline state. Users that are homed on these databases will be unable to connect to Exchange until the issue is resolved. UM System IT Messaging technicians have opened a case with Microsoft to determine root cause and find a resolution.
Technicians are continuing to work with the vendor to restore the affected databases. We anticipate service restoration for users as databases are returned to normal service.
We will provide more updates as more information becomes available.
Description
UPDATE:
The faculty/staff Outlook Web Access is now available. Please use the following URL to access webmail:
https://owa.umsystem.edu/owa
Username will be SSOID@umsystem.edu
OWA (owa.umsl.edu) is currently not working as expected due to a technical issue with setting up the service with 0365. The UM System IT Messaging team has a case open with Microsoft 0365 services to investigate and resolve the issue.
Description
The UM System Exchange Email Team is making necessary configuration changes to Exchange (faculty/staff email) this weekend. As a result, users should expect the following:
• A prompt for username and password in mail clients;
• A request to accept a new security certificate;
• A message reading: “The Administrator has made a change to your mailbox, please restart Outlook”.
Restarting Outlook mail clients will be required.
Primary Contact: Ken Voss
Description
University of Missouri – Columbia network team will be performing a scheduled reboot of their data center edge network equipment to resolve a software issue. While we have redundancy in place there may be some impact on our services here on campus during the reboot.
Reboot will take approximately 30 minutes.
Description
UMSL ITS has received reports that some Faculty/Staff members are experiencing connectivity issues in Outlook, and are being prompted for username and password. The issue is being investigated.
