Posts Categorized: Canvas

 Canvas Login Issue

Description

8/28/2018, 6:52p-7:13p CT:  Users reported and our vendor confirmed that Canvas was unavailable for about 25 minutes last night.  Here is the official message from Canvas Hosting…

Canvas Status Update
Users unable to access Canvas 8/28/2018

Users at your institution were unable to access Canvas between 5:52 pm and 6:13 pm MT. Our DevOps team has ensured the site is available and running normally.  We apologize for any trouble this caused for you, especially as semesters are starting for many of you.  We will keep an eye on things to ensure things continue to function for you and your users.

Thank you,
Canvas Support

Posted: 8/29/18 8:49 am
Last updated: 8/29/18 8:49 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas

 Shibboleth Down

Description

9/5/17 2:34 pm:  We received information that Shibboleth may be down, which may prevent users from logging into Canvas and other applications.

9/14/17 5:00 pm:  Logins should be functioning better.  Columbia made some tuning changing that helped performance during high load times.

Posted: 9/5/17 2:34 pm
Last updated: 9/20/17 11:20 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas

 Shibboleth Log in Issues

Description

The UMSystem Shibboleth servers, which are used to authenticate users to Canvas, Zoom, Kaltura and other UMSL web applications, are experiencing degraded service.  Closing your browser and reopening it may allow you to successfully log in.

To remain up-to-date on this issue, return to this page.  You can also view status updates of the central servers at https://status.missouri.edu/.

 

8/30/2017 4:20pm: Corrective actions were taken and technicians continue to monitor performance.  If you continue to experience issues logging in, please contact the UMSL technology support center.

Posted: 8/30/17 10:23 am
Last updated: 8/31/17 7:11 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Applications/Web Apps, Canvas

 Canvas Login Issues

Description

8/30/17 10:02 am:  It has been reported to us that users are experiencing issues logging into Canvas.  The Technology Support Center is aware of the situation.

9/14/17 5:00 pm:  Logins should be functioning better.  Columbia made some tuning changing that helped performance during high load times.

Posted: 8/30/17 10:02 am
Last updated: 9/20/17 11:19 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas

Posted: 8/28/17 12:49 pm
Last updated: 8/28/17 12:49 pm
Event type:
Current status:
Service Canvas, Uncategorized

Canvas is experiencing intermittent logins. The vendor has been notified and is looking into the issue. If you are experiencing issues try logging into canvas.umsl.edu directly.

 Missing Canvas Courses

Description

Some Instructor and Student enrollments were affected by routine changes to the Canvas load script. This has caused courses for some instructors and students to disappear from their Course Dashboard. The issue has been fixed and the enrollment script is being re-run. A restoration notice will be sent out once the script run is complete.

Posted: 8/14/17 6:52 pm
Last updated: 8/14/17 9:08 pm
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas

 Canvas Page Errors

Description

Instructure has notified campus of the following:

11:13 am:

Resolved – Our DevOps team implemented a fix and at this time all users have access to Canvas. We apologize for the inconvenience.

10:48 am:

Investigating – Some Canvas users are seeing page errors when attempting to access Canvas. We are currently looking into the issue and apologize for any inconvenience this may have cause.

Posted: 8/10/17 10:54 am
Last updated: 8/10/17 11:17 am
Event type: Intermittent or Slow Service
Current status: Resolved
Service Canvas

 Canvas and MyGateway Services affected by Amazon outage

Description

Feb 28, 2017, noon to 4pm:  Due to the Amazon hosting outage, all of Canvas and some of the third-party services within MyGateway were unavailable for about 4 hours.  Amazon started to stabilize at 4pm but some services in Canvas, like uploading assignments and sending of notifications were slow or intermittent until about 8pm.  Some of the third-party services affected in MyGateway included Learning Objects wikis/blogs and most of the textbook publishers’ sites.  All services should be fully functional at this time.

Posted: 3/1/17 8:40 am
Last updated: 3/1/17 8:40 am
Event type: Service Unavailable
Current status: Resolved
Service Canvas, MyGateway

 Canvas Course Combo Issue

Description

Over the weekend a data load issue caused problems with Canvas courses that are combined with other courses. The data issue caused these courses to combine with incorrect courses. This issue has been fixed, and all course combos in Canvas should be working again.

Posted: 2/27/17 9:57 am
Last updated: 2/27/17 9:57 am
Event type: Informational
Current status: Resolved
Service Canvas